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Administrator account is not working while guest account is working fine!


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6 replies to this topic

#1 ddabid

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Posted 24 July 2011 - 02:39 PM

Recently started having issues with my laptop (it is about 3 years old). When I sign into my administrator account it takes a very long time to load up and when it finally signs on- nothing else happens. Some of the desktop icons show up but I cannot press or click on anything. BUT the guest account is perfectly fine. Someone suggested to me that I turn my guest account into administrator but I do not want to lose pictures, files, and music from my administrator account. PLEASE HELP!!

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Dede at 14:19:39 on 2011-07-23
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.1978.913 [GMT -7:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe


***************************I'm not sure why, but my comp is not letting me attach the Attach.txt file so I will just copy & paste it. Thank you for your help!!!!



.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-23.01)
.
Microsoft® Windows Vista™ Home Basic
Boot Device: \Device\HarddiskVolume1
Install Date: 3/29/2009 1:56:52 AM
System Uptime: 7/23/2011 1:13:51 PM (1 hours ago)
.
Motherboard: Hewlett-Packard | | 3612
Processor: Genuine Intel® CPU 585 @ 2.16GHz | CPU | 1080/667mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 139 GiB total, 75.444 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 1.776 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_360B103C&REV_02\FFFF000000
Manufacturer: Realtek
Name: Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
PNP Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_360B103C&REV_02\FFFF000000
Service: RTL8169
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
4shared Desktop
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.2
Adobe Shockwave Player
AIM 7
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoImpression 5
ArcSoft VideoImpression 2
ArcSoft WebCam Companion 2
Ask Toolbar
Athan Basic 3.9
Atheros Driver Installation Program
BlackBerry Desktop Software 6.0.1
BlackBerry Device Software v6.0.0 for the BlackBerry 9800 smartphone
Bonjour
Cisco Connect
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Cobian Backup 10
Comcast Spyware Scan (remove only)
Conexant HD Audio
Download Updater (AOL LLC)
ESU for Microsoft Vista
Facebook Plug-In
FrostWire 4.21.1
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Experience Enhancements
HP Doc Viewer
HP DVD Play 3.7
HP Games
HP Quick Launch Buttons 6.40 H2
HP Support Assistant
HP Total Care Advisor
HP Update
HP User Guides 0118
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPTCSSetup
Intel® Graphics Media Accelerator Driver
iTunes
Java Auto Updater
Java™ 6 Update 24
Juno Preloader
LabelPrint
LightScribe System Software
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Live Search Toolbar
Microsoft Office 2003 Web Components
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional 2007
Microsoft Office Professional 2007 Trial
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server Native Client
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee Reveal
NetWaiting
NetZero Preloader
OGA Notifier 2.0.0048.0
OpenOffice.org 3.1
Power2Go
PowerDirector
QuickTime
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft Office 2007 System (KB2541012)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Excel 2007 (KB2541007)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office Publisher 2007 (KB2284697)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Shop to Win 4
Skype Toolbars
Skype™ 5.1
Spelling Dictionaries Support For Adobe Reader 9
Spybot - Search & Destroy
Synaptics Pointing Device Driver
The Weather Channel Desktop 6
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2509470)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (KB2553975)
Viewpoint Media Player
Windows Live Upload Tool
Windows Mobile Device Center
Windows Mobile Device Center Driver Update
Windows Mobile® Device Handbook
Yahoo! Messenger
.
==== Event Viewer Messages From Past Week ========
.
7/23/2011 1:14:49 PM, Error: Microsoft-Windows-Time-Service [34] - The time service has detected that the system time needs to be changed by +75571 seconds. The time service will not change the system time by more than +54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com,0x9 (ntp.m|0x9|0.0.0.0:123->64.4.10.44:123) is working properly.
7/23/2011 1:14:45 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: tcpipBM
7/23/2011 1:14:45 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
7/23/2011 1:14:18 PM, Error: EventLog [6008] - The previous system shutdown at 1:09:56 PM on 7/23/2011 was unexpected.
7/22/2011 7:11:10 PM, Error: Microsoft-Windows-Windows Defender [2004] - Windows Defender has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80092003 Error description: An error occurred while reading or writing to a file. Signatures loading: Backup Loading signature version: 1.107.2067.0 Loading engine version: 1.1.7000.0
7/22/2011 7:08:29 PM, Error: Microsoft-Windows-Time-Service [34] - The time service has detected that the system time needs to be changed by +75572 seconds. The time service will not change the system time by more than +54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com,0x9 (ntp.m|0x9|0.0.0.0:123->65.55.56.40:123) is working properly.
7/22/2011 7:07:57 PM, Error: EventLog [6008] - The previous system shutdown at 7:06:45 PM on 7/22/2011 was unexpected.
7/21/2011 11:23:55 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.128 for the Network Card with network address 00242BAE31A5 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
7/21/2011 11:23:32 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user Dede-PC\Guest SID (S-1-5-21-309660184-3171304027-136924021-501) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
7/17/2011 9:40:44 AM, Error: EventLog [6008] - The previous system shutdown at 9:38:57 AM on 7/17/2011 was unexpected.
.
==== End Of File ===========================

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#2 HelpBot

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Posted 03 August 2011 - 02:40 PM

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We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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#3 HelpBot

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Posted 08 August 2011 - 02:45 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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#4 Elise

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Posted 10 August 2011 - 07:37 AM

Hello, if you still need help, please post the requested logs.

regards, Elise


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#5 ddabid

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Posted 10 August 2011 - 08:23 AM

I recieved a PM saying that the topic has been reopened, should I still send the info?

#6 Elise

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Posted 10 August 2011 - 08:41 AM

Yes, just post it here in a reply to this topic. :)

regards, Elise


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#7 Elise

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Posted 24 November 2012 - 05:41 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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