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Do I need a new router?


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12 replies to this topic

#1 dtewi

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Posted 24 July 2011 - 01:06 PM

Basically, my router has been hijacked. Ridirects, disconnects and all the like. I don't care about the PC being infected since I get a new one soon, but can the virus spread to the new PC or the wireless laptop in my house? If so, is a new one needed?

I have a Linksys router, which connects to a Scientific Atlanta modem. The PC is connected by an ethernet cable, which has been unplugged.

Edited by hamluis, 24 July 2011 - 05:35 PM.
Moved from External Hardware to Am I Infected.


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#2 cryptodan

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Posted 24 July 2011 - 01:07 PM

All you need to do is to reset the router back to factory settings using a thumbtack or a pen.

I would recommend resetting the modem and the router. Then shortly after change the passwords.

#3 dtewi

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Posted 24 July 2011 - 01:29 PM

How do I change the pass when neither PC nor laptop work?

And if I destroy the old PC, reset, and change pass, my new PC definitely won't have a virus? I'm just worried since a virus voids the warranty.

#4 cryptodan

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Posted 24 July 2011 - 01:42 PM

How can a virus void the warranty, resetting the routers usernames and passwords will not affect the computers functionality. Once you reset the router and modem you will need to reconfigure them.

#5 dtewi

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Posted 24 July 2011 - 01:52 PM

HP is not liable for refunds or repairs if the PC is infected.

So how do I reconfigure it without a working computer? Do I have to wait until the new one or the laptop is repaired?

#6 cryptodan

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Posted 24 July 2011 - 02:01 PM

So your computers do not work?

#7 dtewi

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Posted 24 July 2011 - 02:34 PM

No, nothink works, on a DS actually.

#8 cryptodan

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Posted 24 July 2011 - 02:42 PM

Can you get access to a computer?

#9 dtewi

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Posted 24 July 2011 - 02:55 PM

Not until I get my new PC in 2-3 weeks.

#10 Eyesee

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Posted 24 July 2011 - 04:10 PM

Can you please be a little clearer about exactly what is occuring?
What is wrong with the PC?T
The more information you can give us the better.
In the beginning there was the command line.

#11 dtewi

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Posted 24 July 2011 - 04:34 PM

There's not much to tell you. Google search links redirect, I'm getting pop-ups, sometimes it disconnects randomly. The system warned me as well that something was being messed around with in kernel mode. Either that message itself was a virus or it's a deeply embedded rootkit. Either way, it seems to me the router is hijacked.

#12 Allan

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Posted 24 July 2011 - 04:41 PM

Your router wasn't hijacked, but your computer is infected. It would be better in the future if you just explain your problem and allow us to diagnose it for you. I've asked a mod to move this to the appropriate forum. Please wait for a malware specialist to respond.

#13 cryptodan

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Posted 24 July 2011 - 05:14 PM

A hijacked router can cause searches to be redirected. There was a piece of a malware that had a list of default usernames and passwords that accessed routers that had the default usernames and passwords as if the user did not reset them or change them. Nothing else was done to the computer. That is why I want them to reset their router and modem to mitigate those before sending them on wild goose chases based upon what they have told us to begin with.




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