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Computer not acting right after re-installation


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#1 SoXfused

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Posted 24 July 2011 - 07:48 AM

About a week ago, I had to completely re-install my computer after a registry cleaner completely ruined it (yes, I now know not to use registry cleaners). Since the reinstallation of everything, my computer isn't acting quite right and has been doing random strange things.

For one thing, my computer no longer cooperates with Hibernate mode. Whenever I put it into hibernate mode and try to start the computer back up, 9 times out of 10 I just get a black screen or a black screen with red lines going accross it and I have to push the power button to shut down the computer so I can start it up again.

Another thing that has happend is that out of nowhere, the computer did a random restart while I was on it.

Also, I was on the internet at one point yesterday and when I would click on links, instead of taking me to the linked site, it would just close the window entirely.

I don't think it's a virus or malware because I did a full scan with Avast and Malwarebytes and everything came up clean. So I don't know if it's drivers missing or what, but these random strange things are not normal for my computer and didn't do this before the re-installation.

If anyone could help I'd really appreciate it. I have a Gateway Windows XP.

Edited by SoXfused, 24 July 2011 - 07:50 AM.


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#2 Allan

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Posted 24 July 2011 - 07:51 AM

1) After installing the OS did you download and install all drivers starting with the chipset driver? Please open device manager - any yellow or red symbols?

2) I'm not a fan of hibernate. While it works fine for many, it causes all sorts of problems for many others. Instead, I always suggest setting the display and hd to power down after a defined period of inactivity.

#3 SoXfused

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Posted 24 July 2011 - 09:03 AM

1) After installing the OS did you download and install all drivers starting with the chipset driver? Please open device manager - any yellow or red symbols?

2) I'm not a fan of hibernate. While it works fine for many, it causes all sorts of problems for many others. Instead, I always suggest setting the display and hd to power down after a defined period of inactivity.


I can't remember, but I think the chipset driver was one of the last things I installed.

I opened my Device Manager, and there's 3 things that have a yellow ?/! mark:

- Multimedia Audio Controller
- PCI Simple Communications Controller
- Unknown Device (I have no idea what that is)

I don't know what's going on - just a few minutes ago, my computer automatically restarted itself again - the second time that it's done that in the last day.

Is hibernate really a troublemaker for many people? What have other people experienced? That's funny because before my computer messed got up and I had to reinstall everything, it always worked just fine (but it seems those days are over). Is "Stand By" ok to use or does that cause problems too?

#4 cryptodan

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Posted 24 July 2011 - 09:07 AM

Hibernate works best when all the drivers are installed and the devices are working properly.

go to each one of those devices in device Manager and right click on each one select properties then go to the details tab and select HardwareID's copy and paste them all into your next post.

What kind of computer is this?

Seems like you are missing an audio card, 56K Modem, and something else.

#5 SoXfused

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Posted 24 July 2011 - 09:33 AM

Hibernate works best when all the drivers are installed and the devices are working properly.

go to each one of those devices in device Manager and right click on each one select properties then go to the details tab and select HardwareID's copy and paste them all into your next post.

What kind of computer is this?

Seems like you are missing an audio card, 56K Modem, and something else.


The computer is a 2006 Gateway Windows XP Media Center Edition, Service Pack 3.

Here are the HardwareID's

Multimedia Audio Controller:
PCI\VEN_1102&DEV_0005&SUBSYS_00211102&REV_00
PCI\VEN_1102&DEV_0005&SUBSYS_00211102
PCI\VEN_1102&DEV_0005&CC_040100
PCI\VEN_1102&DEV_0005&CC_0401

PCI Simple Communications Controller:
PCI\VEN_8086&DEV_29A4&SUBSYS_505A107B&REV_02
PCI\VEN_8086&DEV_29A4&SUBSYS_505A107B
PCI\VEN_8086&DEV_29A4&CC_078000
PCI\VEN_8086&DEV_29A4&CC_0780

Unknown Device:
ACPI\AWY0001
*AWY0001

#6 cryptodan

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Posted 24 July 2011 - 09:52 AM

For your Multimedia Card:
http://support.creative.com/downloads/download.aspx?nDownloadId=10962

For the PCI Device:
http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/91155906-ce9a-41fa-b42a-083209913130

Would this be an HP Computer?

#7 SoXfused

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Posted 24 July 2011 - 10:57 AM

For your Multimedia Card:
http://support.creative.com/downloads/download.aspx?nDownloadId=10962

For the PCI Device:
http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/91155906-ce9a-41fa-b42a-083209913130

Would this be an HP Computer?


Thanks for the links - I was able to install drivers for the Multimedia Card and the PCI Device and now the only thing left is the Unknown Device (and I have no idea what it could be).

My computer is a Gateway.

#8 cryptodan

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Posted 24 July 2011 - 10:59 AM

Go to Gateway and see if there are any updates from them that apply.

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#9 SoXfused

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Posted 24 July 2011 - 11:22 AM

When I used the Hardware Vendor Detector, this is what came up:

Category / Vendor
LAN - Intel
VGA - nVidia

Here's my link from Speccy:

http://speccy.piriform.com/results/tWsit4vZxqHm21nDB0ous3Q

Edited by SoXfused, 24 July 2011 - 11:22 AM.


#10 cryptodan

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Posted 24 July 2011 - 11:26 AM

What is the model number of your gateway so I can go research a little bit.

#11 SoXfused

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Posted 24 July 2011 - 11:33 AM

What is the model number of your gateway so I can go research a little bit.


This is my model computer here:

http://support.gateway.com/s/PC/DX400/1200393/1200393nv.shtml

Thanks for your help!

#12 cryptodan

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Posted 24 July 2011 - 11:37 AM

Download this: http://support.gateway.com/support/drivers/getFile.asp?id=21469&dscr=Intel(R)%20Chipset%20Software%20Installation%20Utility%20Version:%208.1.1.1010

#13 SoXfused

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Posted 24 July 2011 - 11:47 AM

Download this: http://support.gateway.com/support/drivers/getFile.asp?id=21469&dscr=Intel(R)%20Chipset%20Software%20Installation%20Utility%20Version:%208.1.1.1010


Hmmm, I tried downloading it and it gives me this popup:

This file is not compatible with the version of Windows installed on the computer that you are using right now. If you are accessing this file for another computer, be sure to double-check that this file matches that computer's version of Windows before continuing.

#14 cryptodan

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Posted 24 July 2011 - 11:48 AM

ftp://esupport:vImvF88@ftp.gateway.com/pub/hardware_support/drivers/win_xp/motherboards/D00644-001-001.exe

Try that link

The earlier one was for Windows Vista sorry about that.

Edited by cryptodan, 24 July 2011 - 11:51 AM.


#15 SoXfused

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Posted 24 July 2011 - 12:02 PM

ftp://esupport:vImvF88@ftp.gateway.com/pub/hardware_support/drivers/win_xp/motherboards/D00644-001-001.exe

Try that link

The earlier one was for Windows Vista sorry about that.


OK, that link worked. I downloaded the file, I clicked "Run", and then it installed quickly, and right afterwards, instead of giving me a "finished" popup or something like that, I got a Notepad file popup that said this:

Installation instructions: c:\cabs\D00644-001-001\read_me.txt


Las instrucciones de la instalación: c:\cabs\D00644-001-001\D00644-001-001_readme_mx.pdf


設置指示: c:\cabs\D00644-001-001\D00644-001-001_readme_jp.pdf

It seems like it worked though.




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