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Even though my printer is installed I still get the "Found new hardware" message for the printer on boot


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#1 Wang Yuan Ji

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Posted 23 July 2011 - 09:17 PM

Hi,

I downloaded the driver for my printer via HP's website. I installed the driver and the printer works absolutely fine (I just finished printing something). However, every time I boot the computer, I receive the "Found new hardware" message for my printer. Then, a wizard starts and asks me to insert the CD that came with the printer. I click 'cancel' and I get a new message that says my printer was not successfully installed and may not work properly. I reinstalled the printer but nothing's changed. How do I fix this?

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#2 hamluis

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Posted 24 July 2011 - 11:01 AM

Using Control Panel...I would uninstall every printer listed...reboot, then reinstall aforementioned printer.

Louis

#3 Wang Yuan Ji

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Posted 24 July 2011 - 12:14 PM

I've tried that but unfortunately it didn't work.

Edit: Right now, I have the basic feature driver installed. Originally, I did have the full feature driver installed but upon reboot, I received error prompts and my software firewall failed to load.

Edited by Wang Yuan Ji, 24 July 2011 - 12:19 PM.


#4 booterbotter

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Posted 24 July 2011 - 01:11 PM

Hi,

After you uninstall the printer drivers and software completely, unplug the usb cable (if it is connected that way).
Then try installing the printer driver and wait for a prompt that tells you to plug in the usb cable.

Is that the way you uninstalled and reinstalled it?

Edited by booterbotter , 24 July 2011 - 01:12 PM.

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#5 Wang Yuan Ji

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Posted 24 July 2011 - 01:47 PM

Yes, but if I remember right, I don't receive a prompt telling me to plug in the printer's USB cable during the installation process (not when installing the basic feature driver anyway). So, I plugged the USB cable in after the process was finished.

Edit: Let me try it again and see what happens.

Edit 2: I tried installing the driver again but nothing's changed. The installation process doesn't tell me to plug in the USB cable.

Edited by Wang Yuan Ji, 24 July 2011 - 02:03 PM.


#6 booterbotter

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Posted 24 July 2011 - 02:27 PM

Can you provide the HP printer model and your operating system info?

As for your usb cable, is it a direct usb to usb connection or your using an adapter?
I would also suggest that during your troubleshooting step, unplug all usb devices except for the mouse and keyboard if their usb powered too.

Edited by booterbotter , 24 July 2011 - 02:29 PM.

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#7 Wang Yuan Ji

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Posted 24 July 2011 - 02:50 PM

HP Deskjet 3845
Windows XP Professional 32-Bit/SP3

The cable plugs directly into the computer and printer.

Edit: Unplugging USB devices didn't work.

Edited by Wang Yuan Ji, 24 July 2011 - 04:45 PM.


#8 booterbotter

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Posted 24 July 2011 - 06:12 PM

When you go into the device manager, do you see the usb printing support under the universal serial bus controllers?
(check that as soon as you restart the computer and you close the found new hardware wizard)

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#9 Wang Yuan Ji

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Posted 24 July 2011 - 07:55 PM

I do and Device Manager says it's working fine.

#10 booterbotter

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Posted 24 July 2011 - 11:27 PM

That is odd. :blink:
Not sure if you read about this already but this might help you.

disclaimer:
backup your registry first before trying the step

Edited by booterbotter , 24 July 2011 - 11:28 PM.

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#11 Wang Yuan Ji

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Posted 26 July 2011 - 11:58 AM

I don't have the registry key Microsoft says to delete.

#12 booterbotter

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Posted 26 July 2011 - 06:02 PM

Is this the first time you installed the printer on this computer or you installed this before using an old driver / cd installation driver?

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#13 Wang Yuan Ji

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Posted 26 July 2011 - 08:07 PM

This is the first time. (Aside from the several times I've reinstalled it in order to fix this issue)

#14 booterbotter

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Posted 27 July 2011 - 09:41 AM

Found this fix from google search, I can post the link but it seems to be unsafe basing on avg surf shield. If you need the link I can post it though.

Go back into your device manager
-Click on the View menu
-Select Show hidden devices
-Click the plus sign in printers and universal serial bus controllers
Is there an exclamation point or question mark? if so select properties check and see what it says.
Try selecting disable from the properties of it or select uninstall, restart the computer, check if the printer still works.


It seems a lot of users said that this worked for them.

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#15 Wang Yuan Ji

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Posted 01 August 2011 - 09:04 PM

There is no exclamation or question mark by either of the devices. Disabling them stopped the messages but disabling them also stopped the printer from working.




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