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Computer running extremely slow after using SuperAntiSpyware


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#1 wenFD

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Posted 22 July 2011 - 10:29 PM

Hello!

A while ago i used Superantispyware to scan my computer to make sure i got rid of whatever i had before and the only thing that turned up was Adware , which wasnt dangerous or anything im assuming , i let the program clean my computer of that anyways. Well i should include that , this was the first time ive ever used this program , i downloaded in safe mode, scanned my computer, cleaned it , than restarted. The next day i went to use the computer but it was just so slow that i coudnt even move the moouse a inch before it froze. I thought that it was probably because of the superantispyware because my computer was running good before i installed the program , so i uninstalled it but to my disappointment it only made it slightly better. The computer is still slow but at least i can move my mouse a little and get internet explorer to start up , but it does take a while for programs to react or open up! Theres no need to suggest scanning with malwarebytes because i scanned my computer numerous times with that before and after the whole issue. I also used AVG to scan to see if it was Spyware but everything came up clean . Also it runs fine in safe mode. Im really stuck because i cant think of anything else that would of changed my system since that was the only program i ran during that time period. Did the program not completely uninstall itself or something?

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#2 Morgankevinj

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Posted 22 July 2011 - 10:53 PM

A possible problem that could be slowing your computer down after uninstalling an application is that links to non-existent files can be left behind. Spybot Search and destroy is a good free program that can remove these broken links. To do this you must switch spybot search and destroy into advanced mode and use the system internals tool(it will be on the side bar under Tools). After you first install Spybot Search and destroy it will offer to backup the registry. Make sure you do so since this tool can in some cases cause other problems.

#3 cryptodan

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Posted 22 July 2011 - 10:59 PM

Can you post the log from SuperAnti-Spyware?

#4 USN Vet

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Posted 23 July 2011 - 05:33 AM

Run a product called autoruns - see what is running & uncheck what you don't need.
Feel free to ignore my comment, just another user !

#5 wenFD

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Posted 23 July 2011 - 07:13 PM

i dont think i have it anymore considering i uninstalled the program. Maybe i should try CCleaner too?

#6 cryptodan

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Posted 23 July 2011 - 07:15 PM

In addition to Broni's link Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

• Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.



#7 wenFD

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Posted 23 July 2011 - 07:46 PM

So what do you suggest i do than ?

#8 cryptodan

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Posted 23 July 2011 - 07:50 PM

Post the log from Super Anti-Spyware.

#9 wenFD

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Posted 23 July 2011 - 07:52 PM

But i dont think i have it anymore.

#10 cryptodan

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Posted 23 July 2011 - 07:58 PM

Did you remove Super Anti-Spyware?

#11 wenFD

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Posted 23 July 2011 - 08:20 PM

Yeaaah , didnt i mention that already in the previous post. lol

#12 cryptodan

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Posted 23 July 2011 - 08:36 PM

Well that log would be vital right now to see what all was detected and removed. There could now be various reasons why your computer is slow now. Can you try finding it?

Should be located in C:\Documents and Setting\usernamehere\Application Data\Super Anti-Spyware.

When performing scans with Malware tools please keep any and all logs.

#13 wenFD

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Posted 23 July 2011 - 08:40 PM

Yeah no problem, ill try to look for it tomorrow or as soon as i find time, Thank you for the mean time! ill be back !

#14 Eyesee

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Posted 24 July 2011 - 10:32 PM

I use SuperAntiSpyware almost daily and have never had an issue with it slowing down a system as you report. That leads me to believe that there must be something else going on here. Did SAS find tracking cookies?
It should always find them.

Although Spybot used to be a good program in its day, it has become extremely dated and in dire need of updating. It is good at finding older malware which the newer programs do not and might be worth running.
But I certainly would not recommend the program as a first line of defense or the first program to run on an infected system. Might be worth running though.

What Antivirus software are you using?

Edit to fix typos

Edited by Eyesee, 24 July 2011 - 10:38 PM.

In the beginning there was the command line.

#15 wenFD

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Posted 26 July 2011 - 12:31 PM

hmmm im not sure? it just said adware, i think when it was cleaning the system of the adware the file names had included the word tracking cookies at one point . i have to go find the log but im sort on vacation so its kind of hard to figure out what happened since theres no log to show you guys yet. But any ideas?




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