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pc shuts down no real reason


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#1 hot ute

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Posted 22 July 2011 - 09:32 PM

My computer is shutting down whenever i type something into command prompt, if i try to install the service pack 3 for my computer and also whenever it feels like it.... (i can trigger with CMD and SP3.. im really stuck atm...
thanks in advance

OS: Windows XP SP3

Edited by Orange Blossom, 22 July 2011 - 10:26 PM.
Log removed. ~ OB


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#2 hot ute

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Posted 22 July 2011 - 09:38 PM

im also having trouble updating avg. and just now couldnt install/upgrade it

#3 hot ute

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Posted 22 July 2011 - 09:58 PM

microsoft error reporting gave me this info

C:\DOCUME~1\Chris\LOCALS~1\Temp\WER8df3.dir00\Mini072311-01.dmp
C:\DOCUME~1\Chris\LOCALS~1\Temp\WER8df3.dir00\sysdata.xml

#4 Orange Blossom

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Posted 22 July 2011 - 10:28 PM

Hello,

I've edited out the log as we don't analyze them in this forum and it isn't clear if your issues are caused by an infection or something else. To rule out infection issues, I'm moving this topic to the AII forum.

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Orange Blossom :cherry:
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#5 hot ute

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Posted 22 July 2011 - 10:37 PM

thanks for the reply, but i have malwarebytes already installed i ran a scan before and found no problems, my startup registry doesnt show anything out of the ordinary. i have a feeling a virus may have altered some settings but have no way of knowing which ones. im totally stumped.
thanks again

#6 Orange Blossom

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Posted 22 July 2011 - 10:48 PM

What were you experiencing that makes you suspect a virus? What have you done besides run MBAM?

Orange Blossom :cherry:
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#7 hot ute

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Posted 22 July 2011 - 10:54 PM

nothing drastic if thats what your getting at, the symptoms of my computer just dont seem very common.... i thought it may have been the temperature of cpu overheating, but its not.. i ran malwarebytes, avg, re-installed my browser, ran ccleaner, ran defrag, i have ran hiren disk going through multiple scanners trying to find something wrong. turns up nothing, it makes no sense to me why it would be doing what its doing. is there a way to scan issues with XP? not for virus, but the config of the OS?

#8 hot ute

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Posted 22 July 2011 - 10:58 PM

i just tried to downlad ad-aware90, it says file is corrupt or i have wrong password... these are the sorts of messages i get whenever i try to install something new. its frustrating

#9 Blade

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Posted 22 July 2011 - 11:22 PM

When you say "shuts down" could you be more specific? Does the PC go through the shut down process? Does it auto reboot? Or does the machine just die?

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#10 hot ute

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Posted 24 July 2011 - 06:15 AM

it just reboots like the reset button had been pressed

#11 Blade

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Posted 24 July 2011 - 04:52 PM

Hello,

Please download BlueScreenView to your Desktop.
Double click on BlueScreenView.exe to run the program.
When scanning is done, go to Edit>Select All.
Go to File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#12 hot ute

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Posted 27 July 2011 - 04:22 AM

sorry if i have wasted your time, i was frustrated and did a format and re-installed windows.

thankyou for your help

#13 Blade

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Posted 27 July 2011 - 06:22 AM

Not a problem, glad you've gotten your issue resolved. :)

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