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Spyware haunting my computer


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8 replies to this topic

#1 mhryon

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Posted 22 July 2011 - 06:37 PM

.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_26
Run by Hilary Ryon at 15:41:40 on 2011-07-22
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.75 [GMT -4:00]
.
AV: Norton 360 *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Hilary Ryon\Desktop\dds.scr
C:\WINDOWS\system32\WSCRIPT.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\4.3.0.5\IPSBHO.DLL
BHO: Updater For My.Freeze.com Toolbar: {c26cd490-5f01-41e3-b150-eb29f19da056} - c:\program files\myfreezetoolbar\auxi\myfreezetoolbAu.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10n_Plugin.exe -update plugin
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1138729961171
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\hilary ryon\application data\mozilla\firefox\profiles\unmg9jvt.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmusicn.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0403000.005\symds.sys [2010-9-26 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0403000.005\symefa.sys [2010-9-26 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\bashdefs\20110701.001\BHDrvx86.sys [2011-7-5 810616]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys [2010-9-26 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0403000.005\ironx86.sys [2010-9-26 116784]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 N360;Norton 360;c:\program files\norton 360\engine\4.3.0.5\ccsvchst.exe [2010-9-26 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-5-11 105592]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\ipsdefs\20110721.031\IDSXpx86.sys [2011-7-22 355256]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20110722.002\NAVENG.SYS [2011-7-22 86008]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20110722.002\NAVEX15.SYS [2011-7-22 1542392]
S3 SCR3XX2K;SCR3xx USB SmartCardReader;c:\windows\system32\drivers\SCR3XX2K.sys [2010-1-7 57856]
.
=============== Created Last 30 ================
.
2011-06-23 16:09:53 16928 ------w- c:\windows\system32\spmsgXP_2k3.dll
2011-06-23 16:00:45 -------- d-----w- c:\documents and settings\hilary ryon\local settings\application data\Research In Motion
2011-06-23 15:57:52 27136 ----a-r- c:\windows\system32\drivers\RimSerial.sys
.
==================== Find3M ====================
.
2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-05-04 08:52:22 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-05-04 06:25:49 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 17:25:27 151552 ----a-w- c:\windows\system32\schannel.dll
2011-04-29 16:19:43 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-26 11:07:50 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-04-26 11:07:50 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-04-25 15:51:58 832512 ----a-w- c:\windows\system32\wininet.dll
2011-04-25 15:51:57 78336 ----a-w- c:\windows\system32\ieencode.dll
2011-04-25 15:51:57 1830912 ------w- c:\windows\system32\inetcpl.cpl
2011-04-25 15:51:57 17408 ------w- c:\windows\system32\corpol.dll
2011-04-25 12:01:21 389120 ----a-w- c:\windows\system32\html.iec
.
============= FINISH: 15:43:24.32 ===============

Attached Files



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#2 HelpBot

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Posted 02 August 2011 - 10:20 AM

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We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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#3 patndoris

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Posted 05 August 2011 - 01:23 PM

Hello and :welcome:

My name is patndoris. I will be glad to take a look at your log and help you with solving any malware problems. It will be very helpful if you follow these guidelines:
  • Malware logs are often lengthy and can take a lot of time to research and interpret. Please be patient while I review your logs.
  • Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.
  • Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • Please follow my instructions carefully and in the order they are posted. You may also find it helpful to print out the instructions you receive.
  • Please do not run any scans or install/uninstall any applications or delete anything without being directed to do so.
  • Remember, absence of symptoms does not mean the infection is all gone. Please stick with me till you're given the "all clear".
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • Please reply within 3 days. If I do not hear back from you in that time frame, I will post a reminder for you. Topics with no reply in 4 days are closed!


Can you please describe the types of problems you are experiencing on your system? The only thing I'm seeing from the logs is a toolbar that should be removed. I'd just like to get an accurate idea of what issues you are having before we move forward with removing it.
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#4 mhryon

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Posted 05 August 2011 - 03:50 PM

Dear patndoris,

I was directed to your site by a friend in hopes of finding out what might have caused my computer to become so drastically slow.
Basically, a friend of mine borrowed my laptop over the past 3 months when he was overseas. He brought it back, removed all his files, but everything I run in windows as well as when I browse the internet via high-speed cable has become painfully slow. Just getting onto this site in order to write you a reply took over 15 minutes when before I gave him my computer, it was instant.

I was told there may be spyware on my computer slowing it down. I followed the other guides mentioning how a computer could become slower from cleaning out the fan to defragmenting, but none of those issues seem to be the culprit. So I'm trying this method in hopes that you help me restore my computer to its original speed.

Thank you,
Margaret

#5 patndoris

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Posted 05 August 2011 - 03:55 PM

Well, let's try a couple of other scans. Different tools look in different places, so let's see what we find.



Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    Posted Image
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.





This scan make take awhile depending on how many items are on the computer. You may want to run it at a time you won't be needing the machine. It should be run from IE and I'd recommend not doing anything else while it's running.


http://www.eset.eu/online-scanner
Go here to run an online scannner from ESET.
Click the green ESET Online Scanner button.
Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
Click on the Start button next to it.
You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
A new window will appear asking "Do you want to install this software?"".
Answer Yes to download and install the ActiveX controls that allows the scan to run.
Click Start.
Uncheck Remove found threats.
Click Scan to begin.
If offered the option to get information or buy software. Just close the window.
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic.
~Doris~

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#6 patndoris

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Posted 08 August 2011 - 06:07 AM

Are you having trouble with the last set of instructions?
~Doris~

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#7 mhryon

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Posted 08 August 2011 - 10:02 PM

Hello,

No I am not having any trouble, I am currently traveling and have not had an opportunity to accomplish the second scan. I will have it completed by the end of tomorrow I promise!

Thank you,
Margaret

#8 patndoris

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Posted 09 August 2011 - 05:17 AM

No problem, thank you for letting me know.
~Doris~

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#9 patndoris

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Posted 14 August 2011 - 09:15 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
~Doris~

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