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Internet Explorer 9 White Screen


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#1 Jimdigriz

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Posted 22 July 2011 - 12:09 PM

I'm on a brand new Toshiba. Ran updates to IE9 from IE8. Both IE8 and IE9 are bugged, but for now, I'm keeping IE9 on the machine, even though MS really needs to do some patches for it soon.

It's a 64bit system, running Windows 7 Home Premium.

I've scoured Microsoft support, and other forums on the issue for a solution to IE9's blank screen every time you run it, and have found no fix that works.

I've reset, reinstalled, IE9, etc. I know about the GPU option tick, that fix does nothing. Disabling graphics does nothing, safe mode w/networking does nothing...

No malware or rootkits on the PC. No excess programs running, no recent installs preventing IE from working properly. I just really cannot find any viable repair for this issue. I usually come to bleepingcomputer as a last results, and this community usually ends up resolving my problems. So in advance, I appreciate all help greatly!

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#2 Broni

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Posted 22 July 2011 - 09:13 PM

Are you saying, that you can't browse with IE at all?

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#3 Jimdigriz

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Posted 23 July 2011 - 11:43 AM

Yes. The IE9 browser border and address bar and tools, etc, are all visible. However, the display where web pages should be visible is just white, regardless of the website. The browser has to stay IE9, not rolling back to 8 for this machine.

#4 Broni

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Posted 23 July 2011 - 12:00 PM

Uninstall IE9. It'll roll back to IE8. See if the issue is still the same.
We'll go from there.

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#5 Jimdigriz

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Posted 23 July 2011 - 12:21 PM

As I previously stated, I've already done that. Did it again, same issue. :(

#6 Broni

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Posted 23 July 2011 - 12:30 PM

Restart computer in Safe Mode with Networking and see if same issue happens.

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#7 Jimdigriz

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Posted 23 July 2011 - 12:40 PM

I'm on a brand new Toshiba. Ran updates to IE9 from IE8. Both IE8 and IE9 are bugged, but for now, I'm keeping IE9 on the machine, even though MS really needs to do some patches for it soon.

It's a 64bit system, running Windows 7 Home Premium.

I've scoured Microsoft support, and other forums on the issue for a solution to IE9's blank screen every time you run it, and have found no fix that works.

I've reset, reinstalled, IE9, etc. I know about the GPU option tick, that fix does nothing. Disabling graphics does nothing, safe mode w/networking does nothing...

No malware or rootkits on the PC. No excess programs running, no recent installs preventing IE from working properly. I just really cannot find any viable repair for this issue. I usually come to bleepingcomputer as a last results, and this community usually ends up resolving my problems. So in advance, I appreciate all help greatly!



#8 Broni

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Posted 23 July 2011 - 12:44 PM

Since it's a new computer did you try to call Toshiba?

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#9 Jimdigriz

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Posted 23 July 2011 - 12:48 PM

Toshiba customer support has no support for Microsoft products. And Microsoft support of course only offered the resolutions that we've gone over and that don't work.

#10 Broni

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Posted 23 July 2011 - 01:12 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#11 Jimdigriz

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Posted 23 July 2011 - 01:25 PM

As previously stated...no root kits, or viruses. So GMER (for rootkit detection and conflicting programs) and mbam for viruses, does nothing here. Mini Tool Box is fine, but there is no connectivity issue. It's plain and simple, IE9 only shows a white screen...

#12 Jimdigriz

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Posted 25 July 2011 - 10:20 AM

Nobody? :(

#13 Jack Yan

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Posted 01 February 2012 - 05:15 AM

I have exactly the same issue with a new computer and had been through everything Jimdigriz had over the last week, since I bought it.

Was this ever resolved, Jim?

#14 cafejose

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Posted 01 February 2012 - 03:58 PM

At that much trouble with a new computer, REFUND!

Edited by cafejose, 01 February 2012 - 04:00 PM.





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