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Windows Explorer will not start, C++ runtime error


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#1 goalc

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Posted 22 July 2011 - 05:53 AM

Hi, I hope someone can help me.

I have a pc running Windows 7 64bit and for a week or two I have been having problems openeing Windows Explorer to view files etc. The first time I tried to open it, it would shutdown saying "Windows Explorer ash stopped working", but then when I tried again it worked. This was annoying but at least I could access my files to copy photos etc.

Today when I try to open it, I get an error saying "Microsoft Visual C++ Runtime Library. This application has requested the Runtime to terminate it in an unusual way. Please contact the applications support team for more information"

It comes up with this and then shuts explorer down, and everytime I do this I get the same. I have tried to access it through all the user accounts and get the same thing each time.

I have done a virus/malware check (I used Malwarebytes, AVG, and AdAware) and everything seems ok there, and I did a sfc/scannow (?) and that said everything was ok. Can anyone suggest what is causing this and what i can do to get it fixed?

Many thanks for any help...

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#2 Romeo29

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Posted 22 July 2011 - 10:06 AM

Did you install any software lately? That software may be programmed in wrong way causing errors in Windows Explorer. Try removing that software.

Additionally, update your VC++ runtimes libraries to latest versions.
VC++ 2010 x64 : http://www.microsoft.com/download/en/details.aspx?id=14632
VC++ 2008 x64 : http://www.microsoft.com/download/en/details.aspx?id=2092

#3 goalc

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Posted 25 July 2011 - 06:03 AM

Did you install any software lately? That software may be programmed in wrong way causing errors in Windows Explorer. Try removing that software.

Additionally, update your VC++ runtimes libraries to latest versions.
VC++ 2010 x64 : http://www.microsoft.com/download/en/details.aspx?id=14632
VC++ 2008 x64 : http://www.microsoft.com/download/en/details.aspx?id=2092


Hi, no I havent installed any new software lately. I will try updating the libraries as you suggest.

many thanks




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