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MBR Rootkit tdss tdl4


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13 replies to this topic

#1 someone2011

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Posted 21 July 2011 - 11:01 PM

Help
I had a fake antivirus restart and now my computer is not working properly!
AVG rootkit detected mbr rootkit tdss tdl4
IE redirects pages,It took my background away and changes the look of my IE, I cannot access any searches on my computer and regedit gives me a message "This service cannot accept control messages at this time" and my computer also stops responding.
Please help :(

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#2 RPMcMurphy

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Posted 23 July 2011 - 08:30 PM

Hello and welcome. Please follow these guidelines while we work on your PC:
  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Any underlined text in my posts indicates a clickable link.
  • If you have any questions at all, please stop and ask before proceeding.
Posted Image Please download DDS by sUBs from one of the following links and save it to your desktop.

DDS.scr
DDS.com
DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
---------------------------------------------------
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
Posted Image Download GMER Rootkit Scanner from here to your desktop.
  • Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.


    Posted Image
    Click the image to enlarge it


  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


If you have trouble running GEMR:
  • Make sure that your security software is disabled
  • Uncheck the box next to "Files" this time also
  • If you still can't run it, try in the Safe Mode
Please include the following in your next post:
  • DDS.txt and Attach.txt logs
  • GMER log

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#3 someone2011

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Posted 24 July 2011 - 02:09 PM

[attachment=103045:Attach.txt]I would like to add that the computer has these additional issues: Blue screen, error on startup, will not let me download, screen just randomly goes black & started on start up gave 2- _uninst command screens in which I deleted through HJT.

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.19019
Run by Katie at 11:52:15 on 2011-07-24
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.1790.876 [GMT -7:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Windows\system32\CISVC.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\alg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\IObit\IObit Malware Fighter\IMF.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10t_ActiveX.exe
C:\Windows\system32\msfeedssync.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.koinlocal6.com/default.aspx
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uWindow Title = Windows Internet Explorer provided by Yahoo!
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Presario&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Presario&pf=cnnb
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Coupons.com Toolbar: {37153479-1976-43c3-a1ee-557513977b64} - c:\program files\coupons.com\prxtbCou0.dll
mURLSearchHooks: Coupons.com Toolbar: {37153479-1976-43c3-a1ee-557513977b64} - c:\program files\coupons.com\prxtbCou0.dll
mURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Coupons.com Toolbar: {37153479-1976-43c3-a1ee-557513977b64} - c:\program files\coupons.com\prxtbCou0.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: ShopAtHome.com Toolbar: {98279c38-de4b-4bcf-93c9-8ec26069d6f4} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
TB: Coupons.com Toolbar: {37153479-1976-43c3-a1ee-557513977b64} - c:\program files\coupons.com\prxtbCou0.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [IObit Malware Fighter] "c:\program files\iobit\iobit malware fighter\IMF.exe" /autostart
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{549515CB-0911-4ACF-997B-6D83B4531D38} : DhcpNameServer = 192.168.1.1 192.168.1.1
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-5 297168]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]
R2 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-8-11 193840]
R2 IMFservice;IMF Service;c:\program files\iobit\iobit malware fighter\IMFsrv.exe [2011-6-14 821080]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-4-14 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 28624]
R3 FileMonitor;FileMonitor;c:\program files\iobit\iobit malware fighter\drivers\wlh_x86\FileMonitor.sys [2011-6-14 18768]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2008-5-9 43040]
R3 RegFilter;RegFilter;c:\program files\iobit\iobit malware fighter\drivers\wlh_x86\RegFilter.sys [2011-6-14 30600]
R3 UrlFilter;UrlFilter;c:\program files\iobit\iobit malware fighter\drivers\wlh_x86\UrlFilter.sys [2011-6-14 19280]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-4-18 7398752]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-21 133104]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-10-21 133104]
S4 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\BLService.exe [2008-8-11 361808]
S4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-12-25 24652]
.
=============== Created Last 30 ================
.
2011-07-24 17:10:45 -------- d-----w- c:\program files\MPAccess
2011-07-24 05:23:10 -------- d-----w- c:\program files\Kaspersky Lab
2011-07-24 05:21:26 -------- d-----w- c:\programdata\LGMOBILEAX
2011-07-23 23:26:27 -------- d-----w- c:\programdata\Kaspersky Lab
2011-07-23 22:10:00 0 ---ha-w- c:\users\katie\appdata\local\BITF40F.tmp
2011-06-27 02:35:55 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
==================== Find3M ====================
.
.
============= FINISH: 11:55:31.82 ===============

#4 RPMcMurphy

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Posted 24 July 2011 - 03:34 PM

Were you able to run GMER?

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#5 someone2011

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Posted 24 July 2011 - 03:54 PM

Sorry for the delay, continuous restarts because of freezes. Finally I got it done.

[attachment=103053:gmer.txt]

#6 RPMcMurphy

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Posted 24 July 2011 - 03:58 PM

someone2011:

OK, let's get started:

Posted Image You have IObit Malware Fighter installed. IObit has been accused of stealing and incorporating Malwarebytes AntiMalware's proprietary database and intellectual property into their software. More information is available HERE and HERE. I recommend that you unistall it.

Posted Image Download TDSSKiller.zip and extract TDSSKiller.exe to your desktop
  • Execute TDSSKiller.exe by doubleclicking on it.
  • Press Start Scan
  • If Malicious objects are found then ensure Cure is selected. Important - If there is no option to "Cure" it is critical that you select "Skip"
  • Then click Continue > Reboot now
  • Once complete, a log will be produced in c:\. It will be named for example, TDSSKiller.2.4.0.0_24.07.2010_13.10.52_log.txt
  • Post that log, please.
Posted Image Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.
  • If you have trouble, stop and post back. Do not try to repeatedly run comboFix!
  • When finished, it will produce a report for you.
.
Please include the following in your next post:
  • TDSSKiller log
  • ComboFix log

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#7 someone2011

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Posted 24 July 2011 - 05:13 PM

Hi so I am on another computer as I have no access to the rootkit computer. I get a message when i ttry and open IE of "illegal operation attempted on a registry key that has been marked for deletion.

What do I do?

#8 someone2011

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Posted 24 July 2011 - 05:44 PM

Apparently I am getting that message with ANYTHING I try and open on my computer!
Message " Illegal operation attempted on a registry key that has been marked for deletion"

The last thing I did on that computer was run the Combofix and saved the report to desktop. I think the computer restarted, I turned avg back off and tried to get online to send the 2 reports for Combofix and Tdsskiller.

#9 RPMcMurphy

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Posted 24 July 2011 - 08:39 PM

That happens occasionally with Vista machines after ComboFix is used. Rebooting the computer usually solves it - try that and let me know if it worked.

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#10 someone2011

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Posted 25 July 2011 - 11:35 AM

Ok restart fixed it..
:)

#11 RPMcMurphy

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Posted 25 July 2011 - 09:32 PM

someone2011:

How is your computer running now? Please do this next:

Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Java™ can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now. An update should begin; follow the prompts. If it does not, let me know.

Once the install is complete...

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
    • Trace and Log Files
  • Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.
Posted Image Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Uncheck any entries from C:\System Volume Information or C:\Qoobox
  • Be sure that everything else is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post the results.
Posted Image Please run ESET Online Scanner
  • Place a check mark in the box YES, I accept the Terms Of Use
  • Click the Start button.
  • Now click the Install button.
  • Click Start. The scanner engine will initialize and update.
  • Do Not place a check mark in the box beside Remove found threats.
  • Click the Scan button. The scan will now run, please be patient.
  • When the scan finishes copy and paste the results into your next reply.
Please include the following in your next post:
  • How is the computer running?
  • MBAM log
  • ESET log

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#12 someone2011

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Posted 26 July 2011 - 11:15 AM

My computer is running better than it had been.

I ran the eset over night and when I tried to copy results I got a "not responding" message on my ie so it dropped all the results. It did read nothing found tho.

here is the mbam:
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7278

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

7/25/2011 10:49:31 PM
mbam-log-2011-07-25 (22-49-31).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 378747
Time elapsed: 2 hour(s), 11 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:



Is there a fix for the IE Not responding message? I get it often.

Edited by someone2011, 26 July 2011 - 11:18 AM.


#13 RPMcMurphy

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Posted 26 July 2011 - 10:36 PM

someone2011:

Try working through the steps in this link for your issues with IE8.

Your logs appear to be free of malware now. Next I have another update and some very important cleanup for you to take care of:

Posted Image Your Adobe reader needs to be updated. Please visit Adobe's site and grab the newest version. Be sure to watch for and uncheck any boxes offering to install other software.

Posted Image Uninstall ComboFix
  • Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK:
    Combofix /Uninstall
Posted Image

Posted Image Delete the following tools along with any other logs you saved from our work:
  • DDS
  • GMER
  • TDSSKiller
Posted Image Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
Posted Image Finally, I'd like to make a couple of suggestions to help you stay clean in the future:
  • Restart any anti-malware programs that we disabled while we were cleaning your machine.
  • Keep your antivirus application and MBAM current and updated. Scan with them at least weekly.
  • Please read this post for some helpful information.
Please post once more so I know you are all set and I can mark this thread resolved. Good luck and stay safe!

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#14 RPMcMurphy

RPMcMurphy

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Posted 31 July 2011 - 11:52 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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