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Help with virus


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#1 cam198

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Posted 21 July 2011 - 05:17 PM

I'm working on a computer that has Winxp Professional and I'm a bit stumped as to what is causing Malwarebytes and Firefox to not start up. Whenever I click on Malwarebytes' .exe file, I get a crash report
''Malwarebytes Anti-Malware has encountered a problem and needs to close. We are sorry for the inconvenience.''
and whenever I click on Firefox's .exe file, I get: ''The application failed to initialize properly (0xc0000005). Click OK to terminate the application.''
I've ran fully updated scans with Microsoft Security Essentials, Spybot Search an Destroy, and TDSS Killer. All of them came up with nothing.
Your help would be greatly appreciated!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 cam198

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Posted 21 July 2011 - 05:29 PM

Just got the Firefox problem fixed, I guess all I had to do was reinstall :thumbsup:

#3 hamluis

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Posted 21 July 2011 - 05:32 PM

Does that mean that you no longer feel that you have a malware situation?

Louis

#4 cam198

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Posted 21 July 2011 - 05:41 PM

Does that mean that you no longer feel that you have a malware situation?

Louis

No, I still have the problem with Malwarebytes.

#5 cam198

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Posted 21 July 2011 - 07:58 PM

I just tried out combo fix, however, that keeps freezing up.

#6 cabbagepants

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Posted 21 July 2011 - 08:43 PM

Have you tried renaming the Malwarebytes executable? I usually always rename my mbam.exe out of habit as so many malware infections seek to prevent Malwarebytes from running.

Check out this guide on troubleshooting MBAM for more info: BOOM!

Also, have you checked out Rkill? It's served me well on many repair jobs by killing malware processes so I could then run scans.

Hope that helps.

-cabbagepants

#7 cam198

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Posted 21 July 2011 - 09:43 PM

Have you tried renaming the Malwarebytes executable? I usually always rename my mbam.exe out of habit as so many malware infections seek to prevent Malwarebytes from running.

Check out this guide on troubleshooting MBAM for more info: BOOM!

Also, have you checked out Rkill? It's served me well on many repair jobs by killing malware processes so I could then run scans.

Hope that helps.

-cabbagepants

Yeah, I've tried the rename the .exe before but it didn't work. Rkill didn't work either. This is one nasty virus. It won't let me access the firewall either.

#8 Zestypanda

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Posted 21 July 2011 - 09:50 PM

Hello, I am sorry you are having trouble, I hope I can help. Have you tried to run malwarebytes in safemode?

Edited by Zestypanda, 21 July 2011 - 09:53 PM.

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#9 cam198

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Posted 21 July 2011 - 10:12 PM

Hello, I am sorry you are having trouble, I hope I can help. Have you tried to run malwarebytes in safemode?

Yep, I've tried combofix in safe mode, as well.




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