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Grey start bar, no internet, can't uninstall, no sound


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#1 dani2011

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Posted 21 July 2011 - 02:51 PM

Hello bleepingcomputer.com.

First of all, thank you for your volunteer hours to help people like me with their computer problems!

Just recently, my computer's internet access was lost. Internet explorer opens fine (I have Windows Vista Home Premium), however, the text simply says "Internet Explorer cannot display the webpage" to any page I try to connect to. Doing a ping request to google.com also failed as it "could not find host". As well, the start bar at the bottome of the screen looks like the Windows 98 start bar (grey and old-looking) and the themes settings offer me no option of the Vista-looking bar. Right-clicking and trying to adjust the taskbar doesn't help; it says that my taskbar appearance is the Vista-look when it's not. When I try to play any music in Windows Media Player, it says, "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly." As well, in trying to uninstall any program it says, "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance." These seem to be the problems I'm having as well as I can state it, I have a HJT and DDS logs attached. I ran gmer and the log file is empty (I closed the program accidently after the scan finished, but it said basically there was nothing to worry about). I have ran superantispyware in safe mode and found some adware tracking cookies, as well as a full scan with MBAM in safe mode and neither found anything significant. I ran ATF cleaner and cleaned everything and still all to no avail. Here are my logs!

Thanks for everything! I may take some days (3-6) to respond, please don't close my thread if I take some time to respond. I have two computers and I'm using a good one to try and fix the other one.

Attached Files



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#2 myrti

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Posted 02 August 2011 - 09:47 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.


Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    wininit.exe
    hlp.dat
    /md5stop
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 dani2011

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Posted 04 August 2011 - 08:00 PM

Thank you for getting back to me!

Okay, I did try to fix the problem following some of the guidelines I've found in the forums here that other users experiencing the same problem have had (I ran combofix the full way through). I am still having the same problem, however. So I will include fresh logs from hijackthis and dds as well as the logs you have requested. I have ran several SAS scans with no success as well as MBAM scans, also with nothing coming up as infected.

Thanks again for your help!

Attached Files



#4 myrti

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Posted 05 August 2011 - 06:46 AM

Hi,

do you think this is due to malware or could it be a software/hardware issue to? It sounds as if some parts of Windows weren't working.

Can you please do the following ping and let me know if that works better: ping 209.85.148.147

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#5 dani2011

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Posted 06 August 2011 - 12:52 PM

I will try this the day after tomorrow, I don't have access to my computer today or tomorrow. Thank you.

#6 dani2011

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Posted 07 August 2011 - 07:09 PM

I attempted the ping and got the message "Unable to contact IP driver, error code 1753."

#7 dani2011

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Posted 07 August 2011 - 08:13 PM

SO!!! I tried to check the services and a bunch (as in almost all) were not running or working on startup. Please leave this topic open, I will try to work the different programs and start and restart the computer and over the next 2 or 3 days, I will make sure that it will not mess up again. I'll respond again in a few days. Thank you so much for your help!

#8 myrti

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Posted 10 August 2011 - 03:56 AM

Hi,

it seems that malware (or software) killed some of your services and you are now missing essential services. If you have your windows CD you could do an upgrade and see if that restores the necessary services.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#9 CatByte

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Posted 15 August 2011 - 01:44 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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