Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


A few problems: worst being I can't update windows

  • This topic is locked This topic is locked
2 replies to this topic

#1 ashee


  • Members
  • 1 posts
  • Local time:06:12 PM

Posted 21 July 2011 - 01:38 PM

first of all, I want to apologize in advance for typos - especially missing "U's" because by keyboard sucks.

Okay, so My Windows Updates says it's on Auto when I check it in the control panel, but it won't actually update. There's a little balloon in the tool-bar thing on the lower right-hand side that says it's not working as well. Also, my Windows Firewall refuses to turn on. Plus, everything is running really slow (like the internet is downloading something huge, even though it shouldn't be.)

I use windows XP home. Cricket Broadband internet. own an Acer Aspire One notebook.

I have done:
SuperAntiSpyware multiple times (Malwarebytes is having problems that the site knows about and is apparently happening to lots of people, so it seems to be an unrelated issue)
Disk Cleanup

SAS had found a few trojans, and loads of tracking cookies, and succesfully gotten rid of them (so it said) but I still can't get updates/firewall to work, so I think there's something else going on here. Please help!

Thanks in advance

DDS (Ver_10-11-10.01) - NTFSx86
Run by Erik Fowler at 13:58:05.64 on Thu 07/21/2011
Internet Explorer: 8.0.6001.18702

============== Running Processes ===============

C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Cricket\Cricket Broadband 1.0\Cricket Broadband.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Erik Fowler\My Documents\needed stuffs\pc care\dds.scr
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\svchost.exe -k imgsvc

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page =
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=0&o=xph&d=0909&m=aspire_one
uSearch Bar =
mDefault_Page_URL = hxxp://www.yahoo.com
mStart Page = hxxp://www.yahoo.com
mSearch Bar = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = iexplore
mSearchAssistant =
mCustomizeSearch = hxxp://toolbar.inbox.com/help/sa_customize.aspx?tbid=80103
uURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: {11bf46c6-b3de-48bd-bf70-3ad85cab80b5} -
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Ask Toolbar BHO: {d4027c7f-154a-4066-a1ad-4243d8127440} - Bar World Toolbar Powered by Ask.com
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Bar World Toolbar Powered by Ask.com: {d4027c7f-154a-4066-a1ad-4243d8127440} -
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No File
TB: {D0523BB4-21E7-11DD-9AB7-415B56D89593} - No File
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Intel AppUp(SM) center] "c:\program files\intel\intelappstore\bin\serviceManager.lnk"
IE: &Search
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\michelle fowler\start menu\programs\imvu\Run IMVU.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683}
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} - hxxp://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1310433245921
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {EE063B14-7F4C-4A5D-8C34-C3E37EAE1B6A} =
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - No File

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\erikfo~1\applic~1\mozilla\firefox\profiles\i9lya50x.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: keyword.URL - chrome://browser-region/locale/region.properties
FF - plugin: c:\documents and settings\erik fowler\local settings\application data\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: XULRunner: {692BC8D4-0011-4C4F-9C9C-DD2F213D5BE1} - c:\documents and settings\erik fowler\local settings\application data\{692BC8D4-0011-4C4F-9C9C-DD2F213D5BE1}
FF - HiddenExtension: XULRunner: {7AB8D419-EEC8-4790-ACC4-AAA580EFCB49} - c:\documents and settings\jaycat\local settings\application data\{7AB8D419-EEC8-4790-ACC4-AAA580EFCB49}

FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R? Ambfilt;Ambfilt
R? ATMFFLT;A600 USB Modem Installation CD
R? L1c;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller
R? PTUMWBus;PANTECH USB Modem V2 Composite Device Driver
R? PTUMWCDF;PANTECH USB Modem V2 Installation CD
R? PTUMWMdm;PANTECH USB Modem V2 Modem Driver
R? PTUMWVsp;PANTECH USB Modem V2 Diagnostic Port
R? Rts516xIR;Realtek IR Driver
S? ATMFBUS;A600 USB Composite Device Driver
S? ATMFCVsp;A600 Cricket CM Port
S? ATMFMdm;A600 Cricket EVDO Modem
S? ATMFNET;A600 Cricket EVDO Network Adapter
S? ATMFNVsp;A600 Cricket NMEA Port Serial Port
S? ATMFVsp;A600 Cricket Diagnostics Port
S? RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader

=============== Created Last 30 ================

2011-07-09 08:55:23 -------- d-----w- c:\docume~1\erikfo~1\applic~1\Malwarebytes
2011-07-09 08:55:15 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-06-28 16:32:41 2106216 ----a-w- c:\program files\mozilla firefox\D3DCompiler_43.dll
2011-06-28 16:32:40 1998168 ----a-w- c:\program files\mozilla firefox\d3dx9_43.dll

==================== Find3M ====================

2011-06-17 11:34:01 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-25 16:11:12 916480 ----a-w- c:\windows\system32\wininet.dll
2011-04-25 16:11:11 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-04-25 16:11:11 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-04-25 12:01:22 385024 ----a-w- c:\windows\system32\html.iec

============= FINISH: 13:59:55.34 ===============

Attached Files

Edited by ashee, 22 July 2011 - 12:25 AM.

BC AdBot (Login to Remove)


#2 myrti



  • Malware Study Hall Admin
  • 33,768 posts
  • Gender:Female
  • Location:At home
  • Local time:02:12 AM

Posted 02 August 2011 - 09:46 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!


Follow BleepingComputer on: Facebook | Twitter | Google+

#3 myrti



  • Malware Study Hall Admin
  • 33,768 posts
  • Gender:Female
  • Location:At home
  • Local time:02:12 AM

Posted 10 August 2011 - 05:02 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!


Follow BleepingComputer on: Facebook | Twitter | Google+

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users