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Random restarts, corrupt "recovered from serious error" logs, FF crashes


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#1 framerotblues

framerotblues

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  • Local time:11:43 AM

Posted 21 July 2011 - 11:25 AM

Hello,

I'm having a significant amount of trouble ridding a computer of some issues. Hoping someone here is able to help, because I'm kinda at my wit's end, although I'm sure that anyone here has heard that before.

Originally this box ran slow, it had 128MB of RAM total and was loaded pretty heavily with bloat (and probably worse). The users are inexperienced and click on just about anything. I popped in two 512MB sticks and it runs much faster. I originally ran ComboFix on it because I have had success with it on several other machines. I don't believe ComboFix was able to finish properly the first or second time I ran it, as the machine rebooted at some early stage in both cases. Third time was the charm; it finished properly.

Two days later the users complain that it restarts "randomly" and gives error messages. I work with the machine and sure enough, as soon as I try to do anything remotely "backdoor," such as right-clicking on a drive to access the Properties menu, it reboots. After reboot the error message seems to be a genuine Windows "The system has recovered from a serious error." message, but when trying to submit the report, it complains that the log is corrupt, and it suggests a memory problem.

Since I recently installed new memory, I thought this may be a valid point. I burned an ISO of the MS Memory Test tool and let it run, and ran several times with no issues.

So now I'm back to thinking it's a virus. I originally ran HJT and was going to submit a report over at SpywareHammer but 12 hours later I'm still waiting for admin approval. So here I am, with my DDS report and my GMER report.

Thanks in advance for any help.

-Dave



.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by NAV at 21:43:49 on 2011-07-20
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.477 [GMT -5:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Netropa\OSD.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\NAV\Desktop\dds.scr
C:\WINDOWS\system32\WSCRIPT.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = hxxp://mysearch.myway.com/jsp/frontiersidebar.jsp?p=CI
mSearch Bar =
uCustomizeSearch =
uURLSearchHooks: N/A: {38e77f06-89fc-44f5-b3ab-11ddeb791947} - c:\program files\frontiersh\srchhelp\frSrcAs.dll
mURLSearchHooks: N/A: {38e77f06-89fc-44f5-b3ab-11ddeb791947} - c:\program files\frontiersh\srchhelp\frSrcAs.dll
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {27557cf1-a237-496d-8c8f-08f3844c6a8b} - WhistleHlprObj Class
BHO: : {38e77f01-89fc-44f5-b3ab-11ddeb791947} - c:\program files\frontiersh\srchhelp\frSrcAs.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
BHO: FrontierBA BHO: {a93a3cc1-ba23-4d0d-9440-6a0148362b7e} - c:\program files\frontierba\browserassistant\fbabar.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: &Frontier Browser Assistant: {a93a3cc9-ba23-4d0d-9440-6a0148362b7e} - c:\program files\frontierba\browserassistant\fbabar.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
EB: &Yahoo! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\documents and settings\kevin\messenger\yhexbmes12031.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [DellTouch] c:\windows\DELLMMKB.EXE
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [Lexmark X1100 Series] "c:\program files\lexmark x1100 series\lxbkbmgr.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
dRun: [msnmsgr] "c:\progra~1\msnmes~1\msnmsgr.exe" /background
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: &Define - c:\program files\common files\microsoft shared\reference 2001\a\ERS_DEF.HTM
IE: Look Up in &Encyclopedia - c:\program files\common files\microsoft shared\reference 2001\a\ERS_ENC.HTM
IE: {2FDEF853-0759-11D4-A92E-006097DBED37} - c:\program files\common files\microsoft shared\reference 2001\a\ERS_ENC.HTM
IE: {5DA9DE80-097A-11D4-A92E-006097DBED37} - c:\program files\common files\microsoft shared\reference 2001\a\ERS_DEF.HTM
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - {4C171D40-8277-11D5-AD55-00010333D0AD} - c:\documents and settings\kevin\messenger\yhexbmes12031.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: Yahoo! Chat - hxxp://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - hxxp://download.yahoo.com/dl/installs/yinst.cab
DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} - hxxp://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc2.cab
DPF: {4226E9B7-D637-40E8-893A-13298AB41477} - hxxp://www.callwave.com/include/cab/CWDL_DownLoad.CAB
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} - hxxp://ftp.us.dell.com/fixes/PROFILER.CAB
DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} - hxxp://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} - hxxp://www.sibelius.com/download/software/win/ActiveXPlugin.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} - hxxp://security1.norton.com/SSC/SharedContent/sc/bin/cabsa.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} - hxxp://fdl.msn.com/zone/datafiles/heartbeat.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/3,0,0,6133/mcfscan.cab
DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} - hxxp://by2fd.bay2.hotmail.msn.com/activex/HMAtchmt.ocx
Handler: ic32pp - {BBCA9F81-8F4F-11D2-90FF-0080C83D3571} - c:\windows\wc98pp.dll
Notify: TPSvc - TPSvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\nav\application data\mozilla\firefox\profiles\lhhg5cdl.default\
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-7-20 64512]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-6-20 2151640]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-11-22 1174664]
R3 Msikbd2k;DellTouch;c:\windows\system32\drivers\Msikbd2k.sys [2000-10-3 6942]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-6-20 15232]
S4 Nhksrv;Netropa NHK Server;c:\windows\Nhksrv.exe [2001-8-6 28672]
.
=============== Created Last 30 ================
.
2011-07-21 01:37:18 -------- d-----w- c:\documents and settings\nav\local settings\application data\Mozilla
2011-07-21 01:35:48 388096 ----a-r- c:\documents and settings\nav\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-07-21 01:27:43 -------- d-sh--w- C:\found.000
2011-07-21 00:26:14 -------- d-sh--w- c:\documents and settings\nav\IETldCache
2011-07-20 21:41:06 64512 ----a-w- c:\windows\system32\drivers\Lbd.sys
2011-07-20 21:39:06 -------- d-----w- c:\windows\SxsCaPendDel
2011-07-19 21:58:28 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-07-19 21:58:28 -------- d-----w- c:\windows\system32\wbem\Repository
2011-07-19 21:57:16 -------- d-----w- c:\program files\Search Toolbar
2011-07-19 21:57:15 -------- d-sh--w- c:\windows\system32\wsnpoem
2011-07-19 21:57:15 -------- d-----w- c:\windows\system32\images
2011-07-19 21:57:14 -------- d-----w- c:\documents and settings\nav\WINDOWS
2011-07-19 21:57:13 -------- d-----w- c:\program files\FunWebProducts
2011-07-19 21:57:13 -------- d-----w- c:\program files\Downloaded Installers
2011-07-18 23:27:31 -------- d-----w- C:\RECYCLER(2)
2011-07-18 20:21:05 -------- d-----w- C:\cmdcons
2011-07-18 20:06:45 -------- d-----w- c:\program files\Trend Micro
2011-07-13 18:13:27 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
==================== Find3M ====================
.
2011-07-20 19:55:04 101720 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 17:25:27 151552 ----a-w- c:\windows\system32\schannel.dll
2011-04-29 16:19:43 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-26 11:07:50 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-04-26 11:07:50 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-04-25 16:11:12 916480 ----a-w- c:\windows\system32\wininet.dll
2011-04-25 16:11:11 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-04-25 16:11:11 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-04-25 12:01:22 385024 ----a-w- c:\windows\system32\html.iec
2002-09-03 20:44:42 7432 ----a-w- c:\program files\Tll1.exe
2002-08-20 22:01:53 7432 ----a-w- c:\program files\Vip1.exe
2002-07-10 02:30:32 7432 ----a-w- c:\program files\Rll1.exe
.
============= FINISH: 21:45:48.17 ===============

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#2 myrti

myrti

    Sillyberry


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Posted 02 August 2011 - 09:46 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.


Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    wininit.exe
    hlp.dat
    /md5stop
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 myrti

myrti

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Posted 10 August 2011 - 05:02 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

is that a bird?  a plane? nooo it's the flying blueberry!

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