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Reformat eee pc, application error 10008


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#1 slyblackdragon

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Posted 20 July 2011 - 07:40 PM

I am having some issues with my netbook and want to just wipe it and start over. As soon as the drier factory reset begins, I get the error "Application Error 10008" and it just stops. I really need this netbook up and running asap as I need it very for work. Please help!

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#2 bloopie

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Posted 20 July 2011 - 09:27 PM

Hello slyblackdragon,

Please explain better what you are trying to do. Are you trying to reformat and reinstall? Or are you using a Recovery CD?

Your error indicates something else. What else does your error message say? Helping us understand your problem better should lead to a more speedy recovery. :thumbup2:


bloopie

#3 Tendoncs

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Posted 21 July 2011 - 11:11 AM

Also are you using a recovery partition? What are the issues you are having right now? They could be hardware and a clean install will not fix hardware issues. Keep in mind if you are installing an os you may lose all your data.

#4 slyblackdragon

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Posted 27 July 2011 - 06:21 PM

Sorry it took so long to reply.

I have picked up a nasty virus that won't allow me to open any programs or exe files. I tried running avast and malwarebytes in safe mode and it still wouldn't allow me. So I wanted to just erase everything and start over. All my important stuff is backed up on an external hard be drive.

I am trying to reformat from a partition that was done from the manufacturer.

#5 slyblackdragon

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Posted 27 July 2011 - 06:24 PM

The full error message is as follows:

Application error 10008

Unexpected end of file
If this problem persists, contact symantec technical support
at http://www.symantec.com/techsupp/

#6 slyblackdragon

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Posted 27 July 2011 - 07:11 PM

Update:

I got Malwarebytes to run in Safe Mode, it didn't find anything.

I did a full system scan with Avast. It found 1 infection, got to 74% complete and the computer started making a loud ticking noise. After this, I got a blue screen with "Kernal_Data_Input_Error" and I had to do a hard reboot.

#7 bloopie

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Posted 27 July 2011 - 07:24 PM

Hi again,

I am trying to reformat from a partition that was done from the manufacturer.


What is the system manufacturer and model number? This will give us a much better idea of what you are working with.


That ticking noise does not sound good...you may have a failing HDD. You should check the HDD for errors:

Use the Windows Error Checking utility (Check Disk), with the options to scan the disk surface for errors, and attempt recovery of data and repair the disk.
  • Open "My Computer"
  • Right-click on the drive that you wish to check > Properties > Tools > and in the "Error checking" section, click on "Check now".
  • Place a tick in both boxes > Start.
  • If the disk you have chosen is the system disk:
  • A message will notify you that a restart is necessary: Click OK, and close all windows.
  • Re-start the computer. The disk will be checked when the system boots.
    This test will take some time to run and at times may appear stalled but just let it run.
  • When the disk check is complete, the system will re-start automatically and load Windows.

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > Run > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
  • Double-click on that entry to view the log.
  • Click on the Posted Image button to copy the log text to the clipboard.
  • Paste the log text into your next reply.

Afterwards, if possible:

Please download BlueScreenView

No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all contents, and paste it into your next reply.


bloopie

Edited by bloopie reborn, 27 July 2011 - 07:27 PM.


#8 slyblackdragon

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Posted 27 July 2011 - 07:43 PM

Computer is an Asus EEE PC 1000HE.

I will try the above fix(s) and post back with results. I can now open firefox in Safe Mode with Networking. Hopefully that doesn't affect anything.

#9 slyblackdragon

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Posted 27 July 2011 - 08:20 PM

Did the above and upon restarting I got a black screen with this message:

Reboot and select proper boot device
or insert boot media in selected boot device and press a key

#10 slyblackdragon

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Posted 27 July 2011 - 08:27 PM

Winlogon:
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 7/27/2011
Time: 8:21:28 PM
User: N/A
Computer: SEAN_NETBOOK
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 1196 unused index entries from index $SII of file 0x9.
Cleaning up 1196 unused index entries from index $SDH of file 0x9.
Cleaning up 1196 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

86847358 KB total disk space.
6817996 KB in 45152 files.
14088 KB in 3469 indexes.
0 KB in bad sectors.
166042 KB in use by the system.
65536 KB occupied by the log file.
79849232 KB available on disk.

4096 bytes in each allocation unit.
21711839 total allocation units on disk.
19962308 allocation units available on disk.

Internal Info:
a0 c1 00 00 f9 bd 00 00 0d 0e 01 00 00 00 00 00 ................
55 00 00 00 00 00 00 00 39 06 00 00 00 00 00 00 U.......9.......
68 10 9d 03 00 00 00 00 b0 42 b5 20 00 00 00 00 h........B. ....
b6 90 17 0b 00 00 00 00 b0 00 60 ad 00 00 00 00 ..........`.....
fa 20 ab 1d 03 00 00 00 20 6f 85 05 04 00 00 00 . ...... o......
00 a7 18 63 00 00 00 00 10 3a 07 00 60 b0 00 00 ...c.....:..`...
00 00 00 00 00 30 23 a0 01 00 00 00 8d 0d 00 00 .....0#.........

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#11 slyblackdragon

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Posted 27 July 2011 - 08:32 PM

I can't seem to get Blue Screen View to run in safe mode, and can't open .exe files in regular mode.

#12 bloopie

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Posted 27 July 2011 - 08:45 PM

Try to use this fix:

EXE File Association Fix

See if you can get your .EXE files to work in regular mode using the above link.


bloopie

#13 slyblackdragon

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Posted 27 July 2011 - 09:06 PM

Opened it in safe mode, ran it and rebooted. Still can't open any programs in normal mode

#14 bloopie

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Posted 27 July 2011 - 09:13 PM

What version of Windows are you running?

This is important to know for us to help.

bloopie

Edited by bloopie reborn, 27 July 2011 - 09:14 PM.


#15 slyblackdragon

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Posted 27 July 2011 - 09:25 PM

Windows xp home, not sure what service pack is installed




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