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Windows XP Home hangs on the Welcome screen

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#1 python01


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Posted 19 July 2011 - 09:18 PM

I have Win XP Home edition which hangs at startup while the "Welcome" screen is displayed. I tried going into safe mode but it hangs then at the 'starting windows' screen. Is it infected with some virus or malware? I don't have any startup cleaning disk, what are my options? I think I could remove the HDD and clean it on another computer but then I guess there is a chance to infect the other computer as well.
Can anyone suggest any solutions?

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#2 USN Vet


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Posted 20 July 2011 - 02:52 AM

Give this a try: Boot into safe mode, but Select option "enable Boot Logging".

Have seen instances where your problem was caused by several different reasons, EG, keyboard key stuck, a bad device driver, even a bad update from MS live (although that one was some time ago) and probably not relevant.

Other users, just let it sit there & walked away, and at some point later 1/2 hr or longer, it booted.

You might want to read thru this post for more info: Toms Hardware

Provided you have a Windows Install CD, I think a repair is in order.

Edited by USN Vet, 20 July 2011 - 02:59 AM.

Feel free to ignore my comment, just another user !

#3 AustrAlien



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Posted 20 July 2011 - 05:24 AM

Were there any signs that your computer was infected with malware? Is there any particular reason that you think malware may be responsible for your system not starting properly?

Please try the following ...

:step1: On a working computer, create a bootable XP Recovery Console CD.

Please download ARCDC from Artellos.com.
  • Double-click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick the appropriate selection, for example: Windows Professional SP2 & SP3
    • ( Replace "Windows Professional SP2 & SP3" with the OS required. <<< IMPORTANT)
  • You will be prompted with a Terms of Use by Microsoft: Please accept.
  • You will see a few DOS screens flash by: This is normal.
  • Next you will be able to choose to add extra files: Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC.
  • Burn the .ISO image file to a CD, to make a bootable CD.

    (The ISO file is located on your Desktop.)
:step2: On the ailing computer, run chkdsk /r from the XP Recovery Console to repair the file system.
  • Insert the newly created XP Recovery Console CD in the computer's optical disk drive tray.
  • Start or re-start the computer so that it boots from the CD. You may be prompted to "Press any key". (If the system does not appear to be booting from the CD, you may need to enter the BIOS Setup Menu and change the boot order, so that the CD-ROM/optical disk drive is set to boot before the hard disk drive.)
  • When the Welcome to Setup screen appears, press the R key on your keyboard to start the Recovery Console.
  • The Recovery Console will ask which Windows installation you would like to log on to.
    If you have multiple Windows installations, it will list each one, and you would type the number (that is 1, 2, or 3 etc) associated with the installation you would like to work on (usually C:\Windows) and press the <ENTER> key.
    Please advise if you are not seeing C:\Windows listed.
    If you have just one Windows installation showing, type 1 and press <ENTER>.
  • You will be prompted for the Administrator's password. If there is no password, (and this is most likely), simply press <ENTER>.
  • You will be presented with a C:\Windows> prompt.
    Please advise if you are not seeing a C:\WINDOWS> prompt.
At the C:\Windows> prompt, type chkdsk /r and press <ENTER> (Note: There is a space between "chkdsk" and "/r")
  • This will take some time to run and at times may appear stalled but just let it run.
  • If any errors are found/repairs made, run chkdsk /r again, and repeat if necessary.
Type "exit" at the prompt and press <ENTER> to close the Recovery Console and restart your system.

Does Windows start normally now?

Edited by AustrAlien, 20 July 2011 - 05:27 AM.

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