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When I run antivirus programs, it makes my computer freeze


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12 replies to this topic

#1 Capital Dave

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Posted 19 July 2011 - 09:01 PM

Recently my laptop computer had been freezing frequently, to the extent that it became largely unusable. I needed to use it for work, so seeking a quick fix I booted into repair mode and used the inbuilt factory reset (One added by Dell, which doesn't require the system disc). I found that my computer was back running fine, but only when I did not run my McAfee antivirus software. I decided the easiest solution would be to temporarily uninstall all my antivirus/anti-malware software so I could finish my work (My system came with McAfee installed, and even after the reset it still persisted).

Having browsed some forums, I heard MalwareBytes being talked about a lot, so I decided to install and use it, but every time I do it slows down my computer to a near unusable state after a short while. It always freezes on one of the system32 files: system/Nlsdata0013.dll

While I haven't checked, I assume this was the same file that my previous antivirus software had been getting stuck on, as they would always freeze very quickly. Is there anyway I can fix this issue? I would feel much safer browsing the internet if I could install some antivirus software. Also any recommendations of software would be very welcome, as clearly McAfee didn't do the job for me before (although I appreciate that there's no failsafe program).

When I do not run antivirus software, my computer runs quickly and without problems.

I hope you can help, and thanks in advance.

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#2 Broni

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Posted 19 July 2011 - 10:05 PM

Welcome aboard Posted Image

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :filefind
    Nlsdata0013.dll 
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#3 Capital Dave

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Posted 20 July 2011 - 04:12 AM

Hi Broni,

This is the output when running that program:

SystemLook 04.09.10 by jpshortstuff
Log created at 10:09 on 20/07/2011 by Sam
Administrator - Elevation successful

========== filefind ==========

Searching for "Nlsdata0013.dll "
C:\WINDOWS\System32\NlsData0013.dll --a---- 3604992 bytes [00:31 14/07/2009] [01:41 14/07/2009] F76074CE653E49AC6BDFE19289691AA6
C:\WINDOWS\SysWOW64\NlsData0013.dll --a---- 3476480 bytes [00:13 14/07/2009] [01:16 14/07/2009] 8133EA1A6258D0F536EC51BE0A67855A
C:\WINDOWS\winsxs\amd64_microsoft-windows-naturallanguage6_31bf3856ad364e35_6.1.7600.16385_none_f9cfc5e1446cdbd4\NlsData0013.dll --a---- 3604992 bytes [00:31 14/07/2009] [01:41 14/07/2009] F76074CE653E49AC6BDFE19289691AA6
C:\WINDOWS\winsxs\x86_microsoft-windows-naturallanguage6_31bf3856ad364e35_6.1.7600.16385_none_9db12a5d8c0f6a9e\NlsData0013.dll --a---- 3476480 bytes [00:13 14/07/2009] [01:16 14/07/2009] 8133EA1A6258D0F536EC51BE0A67855A

-= EOF =-



#4 Broni

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Posted 20 July 2011 - 06:01 PM

That file looks just fine.

Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/


  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
  • Close SUPERAntiSpyware.
Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

  • Open SUPERAntiSpyware.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Post SUPERAntiSpyware log.

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#5 Capital Dave

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Posted 21 July 2011 - 09:30 AM

Sorry about the delay in my response, I think we're separated by a timezone or two. I installed the software and then ran it in safe mode as instructed. It took a little longer than I'd anticipated, but eventually the results came out that my computer was clean.

When the scan first started (after about a minute or so) two error messages appeared consecutively. They read as follows:

The instruction at 0x000007FEF4ECA70 referenced memory at 0x000007FEF4EC3A70. The required data was not placed into memory because of an I/O error status of 0xc0000185. Click on OK to terminate the program

The instruction at 0x000007FEF58AAA10 referenced memory at 0x000007FEF58AAA10. The required data was not placed into memory because of an I/O error status of 0xc0000185. Click on OK to terminate the program


However these did not seem to effect the scan, and it continued as normal. Every now and then it would take a long time to complete a single file, but I assume these were just the larger files. This is the scan log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/21/2011 at 10:31 AM

Application Version : 4.55.1000

Core Rules Database Version : 7436
Trace Rules Database Version: 5248

Scan type : Complete Scan
Total Scan Time : 09:10:22

Memory items scanned : 305
Memory threats detected : 0
Registry items scanned : 12885
Registry threats detected : 0
File items scanned : 101804
File threats detected : 0


Thanks again for your help.

#6 Broni

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Posted 21 July 2011 - 07:57 PM

Run this tool to make sure all McAfee traces are gone: http://www.softpedia.com/get/Tweak/Uninstallers/McAfee-Consumer-Product-Removal-Tool.shtml

Install one of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html

Then.....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#7 Capital Dave

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Posted 23 July 2011 - 06:54 AM

Hi again Broni,

Sorry to say but I haven't been able to do everything you requested in your last message.

I completely removed all traces of McAfee (and was surprised by how many things it was removing!), but after installing Avast, my computer has become unusable. When booted, my computer would run very slowly, and eventually came up with the following error message:

AvastUI - Bad Image

CL\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_4bf5400abf9d6067\mfc90u.dll is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.


So I therefore decided to uninstall Avast and my computer became usable again... briefly.

Now after booting my computer will run very slowly, and when I try to open any program (be it firefox or even notepad) it will grind to a halt. An error message will pop up saying "ATI Catalyst Control Centre: Host application has stopped working" and giving me the option to look online for a solution (regardless as to whether I am connected or not). There is an option for details, and the details are as follows:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ccc.exe
Problem Signature 02: 2.0.0.0
Problem Signature 03: 49ef8e09
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4d8c15a5
Problem Signature 07: 20c8
Problem Signature 08: 143
Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Opening the task manager (from the ctrl+alt+del menu) yielded little enlightenment, but I did notice that there were several svchost.exe files running. I understand that there should be approximately 9 running, but I was running 12, 3 of which were at very high usage (68,000k, 18,000k and 21,000k) the rest of which were at 1,000-5,000k.

After right-clicking the processes, and clicking the 'Go to services' option, I found that the largest was linked to the WLAN, and the second largest was linked to the Windows Shield service (or something along those lines). I'm not sure if this is completely normal, but their usage seemed abnormally high to me.

I am currently posting this from Safe Mode with Networking, and will reboot and try to continue with your previous instructions, but I thought I would post to let you know why my response has been/will be delayed.

Thanks again for all your help, and I hope this isn't as much of a headache for you as it has been for me!

#8 Capital Dave

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Posted 23 July 2011 - 10:30 AM

Ok, so having persevered (and made myself late for work, oops) I've finished all the things you asked me to do.

Security Check:

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Avira AntiVir Personal - Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
Avira successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 20
Out of date Java installed!
Adobe Flash Player 10.3.181.34
Adobe Reader 9.1.2
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-GB..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Avira Antivir avgnt.exe
Avira Antivir avguard.exe
``````````End of Log````````````


Minitoolbox

MiniToolBox by Farbar
Ran by Sam (administrator) on 23-07-2011 at 13:29:29
Windows 7 Home Premium (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Sam-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : 70-F1-A1-B4-CE-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b542:66d0:4717:92b9%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.73(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 23 July 2011 12:55:21
Lease Expires . . . . . . . . . . : 24 July 2011 12:55:25
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 225505697
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-AF-96-7F-B8-AC-6F-6A-61-84
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : NB1-DL.COM
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-AC-6F-6A-61-84
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.NB1-DL.COM:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:dc:1bd9:3f57:feb6(Preferred)
Link-local IPv6 Address . . . . . : fe80::dc:1bd9:3f57:feb6%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: O2wirelessbox.lan
Address: 192.168.1.254

Name: google.com
Addresses: 209.85.147.104
209.85.147.99
209.85.147.147
209.85.147.103
209.85.147.106
209.85.147.105


Pinging google.com [209.85.229.147] with 32 bytes of data:
Reply from 209.85.229.147: bytes=32 time=28ms TTL=54
Reply from 209.85.229.147: bytes=32 time=26ms TTL=54

Ping statistics for 209.85.229.147:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 28ms, Average = 27ms
Server: O2wirelessbox.lan
Address: 192.168.1.254

Name: yahoo.com
Addresses: 69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70
67.195.160.76


Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
Reply from 72.30.2.43: bytes=32 time=160ms TTL=53
Reply from 72.30.2.43: bytes=32 time=161ms TTL=53

Ping statistics for 72.30.2.43:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 160ms, Maximum = 161ms, Average = 160ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...70 f1 a1 b4 ce ac ......DW1501 Wireless-N WLAN Half-Mini Card
11...b8 ac 6f 6a 61 84 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.73 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.73 281
192.168.1.73 255.255.255.255 On-link 192.168.1.73 281
192.168.1.255 255.255.255.255 On-link 192.168.1.73 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.73 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.73 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:5ef5:79fb:dc:1bd9:3f57:feb6/128
On-link
12 281 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::dc:1bd9:3f57:feb6/128
On-link
12 281 fe80::b542:66d0:4717:92b9/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/23/2011 01:29:29 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/23/2011 01:27:30 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/23/2011 01:24:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/23/2011 01:24:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/23/2011 01:01:52 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\WINDOWS\System32\SearchProtocolHost.exe for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Microsoft Windows Search Protocol Host because of this error.

Program: Microsoft Windows Search Protocol Host
File: C:\WINDOWS\System32\SearchProtocolHost.exe

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (07/23/2011 01:01:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchProtocolHost.exe, version: 7.0.7600.16385, time stamp: 0x4a5bd1b4
Faulting module name: SearchProtocolHost.exe, version: 7.0.7600.16385, time stamp: 0x4a5bd1b4
Exception code: 0xc0000006
Fault offset: 0x00000000000204e0
Faulting process id: 0xf0c
Faulting application start time: 0xSearchProtocolHost.exe0
Faulting application path: SearchProtocolHost.exe1
Faulting module path: SearchProtocolHost.exe2
Report Id: SearchProtocolHost.exe3

Error: (07/23/2011 00:57:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/23/2011 00:56:59 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/23/2011 00:56:57 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\en-US\WebcamDell2.crl for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program WebcamDell2.exe because of this error.

Program: WebcamDell2.exe
File: C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\en-US\WebcamDell2.crl

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (07/23/2011 00:56:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: WebcamDell2.exe, version: 1.0.24.0, time stamp: 0x4a41e20f
Faulting module name: USER32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3c
Exception code: 0xc0000006
Fault offset: 0x0001f934
Faulting process id: 0x8b0
Faulting application start time: 0xWebcamDell2.exe0
Faulting application path: WebcamDell2.exe1
Faulting module path: WebcamDell2.exe2
Report Id: WebcamDell2.exe3


System errors:
=============
Error: (07/23/2011 01:24:39 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (07/23/2011 01:18:08 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/23/2011 01:18:08 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/23/2011 01:18:08 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/23/2011 01:18:08 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/23/2011 01:18:08 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/23/2011 01:04:02 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/23/2011 00:55:35 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/23/2011 00:55:35 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/23/2011 00:55:35 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Microsoft Office Sessions:
=========================
Error: (07/23/2011 01:29:29 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"C:\Windows\system32\conhost.exe

Error: (07/23/2011 01:27:30 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"C:\Windows\system32\conhost.exe

Error: (07/23/2011 01:24:27 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"C:\Windows\system32\conhost.exe

Error: (07/23/2011 01:24:25 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"C:\Windows\system32\conhost.exe

Error: (07/23/2011 01:01:52 PM) (Source: Application Error)(User: )
Description: C:\WINDOWS\System32\SearchProtocolHost.exeMicrosoft Windows Search Protocol HostC00001853

Error: (07/23/2011 01:01:52 PM) (Source: Application Error)(User: )
Description: SearchProtocolHost.exe7.0.7600.163854a5bd1b4SearchProtocolHost.exe7.0.7600.163854a5bd1b4c000000600000000000204e0f0c01cc492fa086efafC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SearchProtocolHost.exe8cceedbb-b523-11e0-928f-b8ac6f6a6184

Error: (07/23/2011 00:57:00 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"C:\Windows\system32\conhost.exe

Error: (07/23/2011 00:56:59 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816"C:\Windows\system32\conhost.exe

Error: (07/23/2011 00:56:57 PM) (Source: Application Error)(User: )
Description: C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\en-US\WebcamDell2.crlWebcamDell2.exeC00001853

Error: (07/23/2011 00:56:57 PM) (Source: Application Error)(User: )
Description: WebcamDell2.exe1.0.24.04a41e20fUSER32.dll6.1.7600.163854a5bdb3cc00000060001f9348b001cc492f7eec522aC:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exeC:\Windows\syswow64\USER32.dlldd6462d7-b522-11e0-928f-b8ac6f6a6184


========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 3956.52 MB
Available physical RAM: 2787.71 MB
Total Pagefile: 7911.19 MB
Available Pagefile: 6535.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.51 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.07 GB) (Free:414.82 GB) NTFS

========================= Users: ========================================

User accounts for \\SAM-PC

Administrator Guest Sam


== End of log ==


MalwareBytes AntiMalware (mbam)

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7249

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

23/07/2011 15:59:06
mbam-log-2011-07-23 (15-59-06).txt

Scan type: Quick scan
Objects scanned: 165904
Time elapsed: 2 hour(s), 25 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


When running mbam it went non-responding for extended periods of time, sometimes up to 20 minutes, but it did eventually get through everything. Also it made my computer run very slowly.

The following error appeared when I rebooted after running MBAM.

The instruction at 0x00000000746EAA46 referenced memory at 0x00000000746EAA46. The required data was not placed into memory because of an I/O error status of 0xc0000185. Click on OK to terminate the program


When I ran gmer, it found nothing, and then when I saved the log it save a completely blank .log file. Is that normal? or should I run it again?

I know I'm starting to sound like a broken record but I really appreciate all the help you've given me.

#9 Broni

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Posted 23 July 2011 - 10:45 AM

OK, what are the current issues?

1. Click Start, click Run, type chkdsk /f /r, and then click OK.
2. At the command prompt, type Y to let the disk scanner run when you restart the computer.
3. Restart the computer.
4. Chkdsk will run.

Let me know if chkdsk found any problems.

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#10 Capital Dave

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Posted 26 July 2011 - 08:17 AM

Since running chkdsk.exe my computer will not run at all. When it boots, it reaches the glowing windows logo and then stays there. Chkdsk did find several issues, it said it had fixed bad clusters, but... well now my computer is fully unusable, I'm currently posting from the library.
When I reboot, it'll run into the start up checker and then tell me there is no hard drive installed (How it can boot to a recovery partition on the hard drive and then tell me it's not installed I don't know). I wrote down the error messages I received but I left them at home, regardless I think this is probably beyond the stage that can be fixed via an internet forum.

Thanks again.

#11 Broni

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Posted 26 July 2011 - 07:00 PM

You may have hard drive problem.

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba hard drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps HERE

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#12 Capital Dave

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Posted 28 July 2011 - 07:42 AM

Ok, well... I ran the seagate diagnostics on my hard drive, and it came back reporting bad clusters. It tried to repair them, but unfortunately was not successful. I decided it would be simplest to just buy a new hard drive, so I bought and installed the new hard drive. I downloaded a Windows install disc (I had a spare ubuntu install disc, so I ran that in order to download and burn the new windows disc), and ran it. Now my computer is running as good as new... well, almost.

Some of my hardware and many of the drivers have not been registered, for example my WLAN card is not shown. In the Device Manager, there are 5 devices listed under 'Other Devices' which are as follows:

Base System Device
Base System Device
Network Controller
PCI Simple Communications Controller
Unknown device

I can't update the drivers manually, so I guess I will have to find the drivers on the manufacturers websites?

#13 Broni

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Posted 28 July 2011 - 04:33 PM

You need to travel to your computer manufacturer site, download and install missing drivers starting with chipset driver.

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