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Browser popups, now can only boot into safe mode


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2 replies to this topic

#1 wcaples

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Posted 19 July 2011 - 07:31 PM

First browser was redirecting, now can only boot into safe mode. Windows Vista machine. GMER shows MyClearSearch Helper service. GMER and DDS logs are posted here (I'm hoping that I posted in the wrong forum initially, that's why I didn't get any response?): original topic

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#2 Broni

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Posted 19 July 2011 - 07:55 PM

Please be patient and wait for help in your original topic.

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#3 Blade

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Posted 19 July 2011 - 08:25 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic409929.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Please do not bump your topic. Do not worry about being forgotten; we have mechanisms in place to ensure that you are not overlooked.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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