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lots of infections found by MBAM


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#1 BNDAZ

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Posted 19 July 2011 - 12:24 PM

Friend brought me her laptop that had all kinds of crazy infections, ran rkill and then MBAM and it found over 800 "issues" installed MSSE and it picked up several trojans that were running and stopped them.
Since the unit has been acting funky, load times are slow system tools work slow( like opening device manager take 40 seconds).
I have since uninstalled and reinstalled MSSE as it started to act up as well.
Even now whenever the machine restarts MSSE reports that real time protection is off for a minute or so, it seem to coincide with the machine picking up and connection which takes that long at least even when hardwaired to the router.

I am just concerned that there is still lingering issue.

thanks for any direction,

Edited by BNDAZ, 19 July 2011 - 12:24 PM.


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#2 boopme

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Posted 19 July 2011 - 12:31 PM

Hello,lets run these aso and see how it is after.


Please follow our Removal Guide here How to remove Google Redirects. You will move to the Automated Removal Instructions

If it finds something make sure Cure is selected
Next click Continue then Reboot now
A log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 BNDAZ

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Posted 19 July 2011 - 03:24 PM

ok
redirect instructions and tdsskiller found nothin, restarte din safemode, ran rkill then SAS found a number of items:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/19/2011 at 10:51 AM

Application Version : 4.55.1000

Core Rules Database Version : 7426
Trace Rules Database Version: 5238

Scan type : Complete Scan
Total Scan Time : 01:45:52

Memory items scanned : 355
Memory threats detected : 0
Registry items scanned : 8845
Registry threats detected : 4
File items scanned : 203008
File threats detected : 491


< snip adware.tracking.cookies>
<snip cookies>


Browser Hijacker.Internet Explorer Settings Hijack
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes#URL [ http://findgala.com/?&uid=302&q={searchTerms} ]
HKU\S-1-5-19\Software\Microsoft\Internet Explorer\SearchScopes#URL [ http://findgala.com/?&uid=302&q={searchTerms} ]
HKU\S-1-5-20\Software\Microsoft\Internet Explorer\SearchScopes#URL [ http://findgala.com/?&uid=302&q={searchTerms} ]
HKU\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes#URL [ http://findgala.com/?&uid=302&q={searchTerms} ]

Rogue.MySecurityShield
C:\ProgramData\1D1D0BE

Trojan.Agent/Gen-IExplorer[Fake]
C:\USERS\SCOTT\APPDATA\LOCAL\TEMP\RARSFX0\NIRD\IEXPLORE.EXE
C:\USERS\SCOTT\APPDATA\LOCAL\TEMP\RARSFX2\NIRD\IEXPLORE.EXE

Trojan.Agent/Gen-PEC
C:\USERS\SCOTT\APPDATA\LOCAL\TEMP\RARSFX0\PROCS\EXPLORER.EXE
C:\USERS\SCOTT\APPDATA\LOCAL\TEMP\RARSFX2\PROCS\EXPLORER.EXE

Removed threats:
Then ran MBAM which appeared clean.
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7204

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

7/19/2011 11:03:49 AM
mbam-log-2011-07-19 (11-03-49).txt

Scan type: Quick scan
Objects scanned: 166480
Time elapsed: 3 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Machine seems to be running better but it take about a minute for it to "find" and internet connection, like its lagging, this happens if its hardwired or on wireless, connects quickly in safe-mode with networking.
The second issue is that all the pictures were apparently gone, BUT i found that by "view hidden files and folders" they reappeared, ive run in to this prior but dont recall the correct fix.

Edited by BNDAZ, 19 July 2011 - 05:28 PM.


#4 boopme

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Posted 19 July 2011 - 07:21 PM

Let's clean up some now and see if that helps.

Change your DNS Servers:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.


Clear the Java cache
Clear the browser cache in Internet Explorer
How to Clear Your Browser's Cache <- for other versions of Internet Explorer, Firefox and different browsers


Now
you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 BNDAZ

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Posted 20 July 2011 - 11:31 AM

ipconfig/flushdns results in :
"the requested operation requires elevation"

#6 boopme

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Posted 20 July 2011 - 07:41 PM

That means when you get here "Run... and in the open box, type: cmd"
When you see cmd.exe come up in the left pane .. Right click on that and select Run as Administrator(Administrator = Elevation)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 BNDAZ

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Posted 21 July 2011 - 02:54 AM

That means when you get here "Run... and in the open box, type: cmd"
When you see cmd.exe come up in the left pane .. Right click on that and select Run as Administrator(Administrator = Elevation)


Ok, will do, i am wndering now if a system recover might be in order here, perhaps the system is just to bunged up?
Id like to know how to get the hiodden files set back to normal none the less.
thanks

Edited by BNDAZ, 21 July 2011 - 02:55 AM.


#8 boopme

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Posted 21 July 2011 - 02:26 PM

Hello,
Go here How to see hidden files in Windows
In the Vista section ,Add the checkmarks for steps 6 and 7


Not always a bad idea,Your decision as to what action to take should be made by reading and asking yourself the questions presented in "When Should I Format, How Should I Reinstall?" In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 BNDAZ

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Posted 21 July 2011 - 05:49 PM

i understand how to view hidden files and folders, what seems to have happened is that an infection has changed all the .jpg's and maybe other i dont know to hidden, i want to change that back so they are visible even when "show hidden file extensions" is unchecked.

#10 boopme

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Posted 21 July 2011 - 06:23 PM

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 BNDAZ

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Posted 21 July 2011 - 06:55 PM

perfect, thank you ! I think i am going to backup what needs be and then do a full recovery to be safe.
I appreciate all you assistance and knowledge.

Edited by BNDAZ, 21 July 2011 - 06:56 PM.


#12 boopme

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Posted 21 July 2011 - 07:23 PM

You're most welcome.
2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

If you have any particular question s on the process ask in Vista,they'll answer anything.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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