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How long should I wait before DUPLICATING my original request for help?


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#1 SP Rey

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Posted 19 July 2011 - 11:35 AM

Just curious, how many days/weeks should we wait before assuming my original help request got lost? I rather not duplicate my request for help and I do realize sometimes things do slip between the cracks, but my post for help is now 12 days old...and still no response.

Here is the link--
http://www.bleepingcomputer.com/forums/topic408300.html/page__gopid__2324883#entry2324883

Thanks....

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#2 groovicus

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Posted 19 July 2011 - 12:07 PM

There are currently 364 open logs dating back to July 4th. We are swamped. :(

#3 SP Rey

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Posted 19 July 2011 - 03:33 PM

No problem. I will wait--but since I saw new responses to new inquiries that seem to be "just days old", then you can appreciate my concern....especially, since I am new to this forum.

Like I said, I did not want to duplicate my request--no reason to waste valuable resources!

Thanks for your help!




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