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Computer keeps shutting down


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#1 Dr_Atomic

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Posted 18 July 2011 - 11:03 PM

I have a Windows 7 laptop, and I'll be either working on a document or trying to upload an edited video to Youtube when my computer inexplicably shuts down - taking with it all my hard work. I've run Malwarebytes Antimalware and it finds nothing. I also installed a Norton security suite from Comcast recently, so I don't know if that has something to do with it. Help would be greatly appreciated!


Moved to Windows 7 forum.

Edited by boopme, 19 July 2011 - 09:03 AM.


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#2 hamluis

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Posted 19 July 2011 - 09:12 AM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When scanning is done, click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 Allan

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Posted 19 July 2011 - 09:22 AM

1) Prior to installing the Norton Suite did you have an anti virus app installed?

2) When you say it shuts down, does it actually power off? Open the case - is it dusty inside? If so, use a can of compressed air and carefully blow out the dust.




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