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Toshiba needs wireless internet


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#1 Mister Dood

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Posted 18 July 2011 - 10:34 PM

So my friend's laptop isn't working right, and asked me to take a look at it because he's not good with computer. Turns out it had a virus, and he got a new copy of Windows 7 on it. Since then, the laptop's worked fine except that it's not able to connect to hidden wireless networks, and I'm not sure the wireless card is even working. It has the correct drivers and everything, but still nothing. It's a Toshiba Satellite L505-GS5035. It might still be under warranty, so should I tell him to send it back, or am I missing something?

P.S. I'm a Linux nerd, and I've tried booting it into everything from Knoppix to Ubuntu, and none of it loads correctly. Are Toshiba's just stubborn?

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#2 MarkGS

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Posted 18 July 2011 - 10:39 PM

Does the computer connect to any networks? I'm confused... you say it won't connect to hidden networks but, then you aren't sure it's even working.. Does it give you any errors while trying to connect? Was a clean install of 7 performed? What version of Windows 7 is it? If the computer connects to ANY networks it isn't going to be a hardware issue.

#3 Mister Dood

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Posted 18 July 2011 - 11:32 PM

It was a clean install of 32-bit Windows 7, yes.
It wont connect to hidden networks, but I believe that hidden networks are the only hidden ones in range, so I don't know if it works at all.

#4 hamluis

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Posted 19 July 2011 - 09:20 AM

FWIW: http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/fixing-wireless-hidden-network-problem-on-windows/7a893bef-1f1a-4f5e-b6a2-cc4fc16b361a

I guess that I would like to know just what is defined as "hidden networks" by user.

http://www6.nohold.net/Cisco2/ukp.aspx?pid=80&vw=1&articleid=17672

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#5 rotor123

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Posted 20 July 2011 - 04:31 PM

You can go to the Toshiba website below to check warranty. You will need the Serial Number and the Model Part Number. The Model part number is on the bottom underneath where it says L505-GS5035. L505-GS5035 is a model number not a model part number. That website is open to the public no login required. If it is under warranty you will find a number to vcall on the same page for support.

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/globalEntitlement.jsp?nav=Warranty

Good Luck

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