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HPDigital Media archive pop up box that I can't get rid of


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7 replies to this topic

#1 thatagrrl

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Posted 18 July 2011 - 05:58 PM

A few days ago I started having some serious problems with my internet experience. For some reason a file called MyDVD popped up saying it was trying to install and then an error message popped up saying "The feature you are trying to use is on a network resource that is unavailable. Click Ok to try again, or enter an alternate path to a folder containing the installation package MyDVD.msi in the box below." The path it suggests to look for this file is C:\hp\tmp\src\

More recently a different error message similar to this one has popped up with HP Digital Media Archive saying the same message, but asking for EZARC.msi with the path being C:\hp\tmp\src\DMA_20
Neither of these paths even exist on my computer.

Shortly after getting these messages my internet started randomly disconnecting (even more than usual, since I'm on dialup, i expect it to a certain extent!) Pages stopped loading, other pages would give an error message saying that I mistyped the address and then the address that showed in the address bar would be "http:///" and that was all.
I wouldn't be able to sign into any of my emails or instant messengers.

I've updated spybot and scanned, it found 4 instances of spyware, but cleaned them. Avast antivirus found nothing. When someone suggested I run Superantispyware, it took 4 reboots to even be able to download the program and then it found 18 instances of spyware, which it also cleaned.

The internet explorer continued to have problems and eventually my internet connection stopped even connecting. I called my internet service provider who hard coded my dns so i could log on, however it seems to be a constant game of roulette as to whether it will even connect.

I'm not sure what else to do at this point. I've read through the "before you post" and performed all the things suggested and still i'm having the same problems. Now I downloaded the dds.scr but it doesn't run a program, it only opens a file of nonsensical symbols. therefore, I can't save the txt files that are suggested. I'm having difficulty downloading the gmer.exe as well.

I don't know if my computer is infected or if I am just having a serious run of bad luck. I've restored my computer to a previous restore point about 3 times, but it always comes back with the same issues. I'm a bit worried that I'm on the verge of a format which I would like to avoid!

Wonder if anyone has any thoughts as to something else I could do to fix this problem? I'd appreciate any help I can get. I'm running Windows xp professional service pack 3. A HP Pavilion a1420n pentium 4 with 200 gig hard drive and 2 gig of ram. If there's any more information needed, please don't hesitate to ask.

Thank you for your time.

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#2 cryptodan

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Posted 18 July 2011 - 06:15 PM

Before running a DDS Scan, can you post the logs from Super Anti-spyware?

Then run the following:

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#3 thatagrrl

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Posted 19 July 2011 - 06:57 PM

Since downloading Superantispyware, I've run the scan in quick mode 4 times and then today I did a complete scan. I will copy and paste each log with the date so you see. I finally got GMER.exe to download and did a full scan on that. Here are the logs for Superantispyware. I will post the others after I download and scan malwarebytes to keep in sequence to what you are suggesting. I haven't been able to get into my email for a few days. I will make a bookmark to this thread so I don't need to get into email to get back here.

Quick scans
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/10/2011 at 06:08 PM

Application Version : 4.55.1000

Core Rules Database Version : 7392
Trace Rules Database Version: 5204

Scan type : Quick Scan
Total Scan Time : 01:04:22

Memory items scanned : 584
Memory threats detected : 0
Registry items scanned : 1656
Registry threats detected : 7
File items scanned : 31707
File threats detected : 6

Adware.MyWebSearch
HKU\S-1-5-21-2449088021-1693083108-2294289054-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D}
HKCR\CLSID\{00A6FAF1-072E-44CF-8957-5838F569A31D}
HKU\S-1-5-21-2449088021-1693083108-2294289054-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA}
HKCR\CLSID\{07B18EA9-A523-4961-B6BB-170DE4475CCA}

Adware.IWinGames
HKU\S-1-5-21-2449088021-1693083108-2294289054-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8CA5ED52-F3FB-4414-A105-2E3491156990}
HKCR\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}

Adware.Tracking Cookie
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ad.yieldmanager[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@content.yieldmanager[3].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt.combing[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@content.yieldmanager[2].txt
D:\Documents and Settings\Shel\Cookies\shel@burstnet[2].txt

Disabled.SecurityCenterOption
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#FIREWALLDISABLENOTIFY

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/12/2011 at 08:50 PM

Application Version : 4.55.1000

Core Rules Database Version : 7392
Trace Rules Database Version: 5204

Scan type : Complete Scan
Total Scan Time : 02:31:11

Memory items scanned : 636
Memory threats detected : 0
Registry items scanned : 9944
Registry threats detected : 0
File items scanned : 62008
File threats detected : 11

Adware.Tracking Cookie
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@workopolis.122.2o7[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@adserver.adtechus[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@tracking.moon-ray[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@specificclick[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@doubleclick[3].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt.combing[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@doubleclick[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@www.emailquestions[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@emailquestions[1].txt

Adware.MyWebSearch/FunWebProducts
C:\PROGRAM FILES\WINDOWS LIVE\MESSENGER\RICHED20.DLL

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/14/2011 at 07:35 PM

Application Version : 4.55.1000

Core Rules Database Version : 7392
Trace Rules Database Version: 5204

Scan type : Quick Scan
Total Scan Time : 01:12:56

Memory items scanned : 605
Memory threats detected : 0
Registry items scanned : 1655
Registry threats detected : 0
File items scanned : 29176
File threats detected : 5

Adware.Tracking Cookie
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@bell-banners.sun2.lightsurf[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@specificclick[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@doubleclick[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt.combing[1].txt

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/17/2011 at 07:45 PM

Application Version : 4.55.1000

Core Rules Database Version : 7392
Trace Rules Database Version: 5204

Scan type : Quick Scan
Total Scan Time : 00:17:59

Memory items scanned : 609
Memory threats detected : 0
Registry items scanned : 1616
Registry threats detected : 7
File items scanned : 10062
File threats detected : 0

Adware.MyWebSearch
HKU\S-1-5-21-2449088021-1693083108-2294289054-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D}
HKCR\CLSID\{00A6FAF1-072E-44CF-8957-5838F569A31D}
HKU\S-1-5-21-2449088021-1693083108-2294289054-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA}
HKCR\CLSID\{07B18EA9-A523-4961-B6BB-170DE4475CCA}

Adware.IWinGames
HKU\S-1-5-21-2449088021-1693083108-2294289054-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8CA5ED52-F3FB-4414-A105-2E3491156990}
HKCR\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}

Disabled.SecurityCenterOption
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#FIREWALLDISABLENOTIFY

Complete Scan

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/19/2011 at 10:45 AM

Application Version : 4.55.1000

Core Rules Database Version : 7392
Trace Rules Database Version: 5204

Scan type : Complete Scan
Total Scan Time : 01:17:14

Memory items scanned : 592
Memory threats detected : 0
Registry items scanned : 9935
Registry threats detected : 0
File items scanned : 40626
File threats detected : 7

Adware.Tracking Cookie
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@media6degrees[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ad.yieldmanager[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@invitemedia[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@bellcan.adbureau[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@content.yieldmanager[3].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@content.yieldmanager[1].txt

Adware.MyWebSearch/FunWebProducts
C:\SYSTEM VOLUME INFORMATION\_RESTORE{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1139\A0212954.DLL

#4 thatagrrl

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Posted 21 July 2011 - 09:03 AM

Here are the log files for Malwarebytes and for GMER
I'm not really sure where to go from here.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 7207

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

20/07/2011 08:47:16 AM
mbam-log-2011-07-20 (08-47-16).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 441279
Time elapsed: 2 hour(s), 29 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1D4DB7D2-6EC9-47a3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\Autodesk\autocad-2008-keygen.exe (RiskWare.Tool.CK) -> Quarantined and deleted successfully.
d:\WINDOWS\system32\dbxdgrevcheck.dll (Adware.Agent) -> Quarantined and deleted successfully.

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-07-21 09:21:54
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-7 WDC_WD2000JS-60NCB1 rev.10.02E02
Running: gmer.exe; Driver: C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\kwliipog.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwClose [0xB49E2C08]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateKey [0xB49E2AC4]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteKey [0xB49E3078]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteValueKey [0xB49E2FA2]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDuplicateObject [0xB49E269A]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenKey [0xB49E2B9E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenProcess [0xB49E25DA]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenThread [0xB49E263E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwQueryValueKey [0xB49E2CBE]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRenameKey [0xB49E3146]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRestoreKey [0xB49E2C7E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwSetValueKey [0xB49E2DFE]
SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xB4B04620]

Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateProcessEx [0xB49EF50A]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateSection [0xB49EF32E]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwLoadDriver [0xB49EF468]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) NtCreateSection
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ObInsertObject
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ObMakeTemporaryObject

---- Kernel code sections - GMER 1.0.15 ----

PAGE ntkrnlpa.exe!ZwLoadDriver 80584160 7 Bytes JMP B49EF46C \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!NtCreateSection 805AB3C8 7 Bytes JMP B49EF332 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!ObMakeTemporaryObject 805BC556 5 Bytes JMP B49EB4AA \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!ObInsertObject 805C2FDA 5 Bytes JMP B49EC97E \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!ZwCreateProcessEx 805D117A 7 Bytes JMP B49EF50E \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
? imkdxhtg.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\SearchIndexer.exe[2724] kernel32.dll!WriteFile 7C810E27 7 Bytes JMP 00585C0C C:\WINDOWS\system32\MSSRCH.DLL (mssrch.dll/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/ALWIL Software)

AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)

Device \FileSystem\Fastfat \FatCdrom aswSP.SYS (avast! self protection module/ALWIL Software)

AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2)/Microsoft Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2)/Microsoft Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)

Device \FileSystem\Fastfat \Fat aswSP.SYS (avast! self protection module/ALWIL Software)

AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)

---- EOF - GMER 1.0.15 ----

#5 cryptodan

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Posted 21 July 2011 - 10:25 AM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

Per the above:

? imkdxhtg.sys The system cannot find the file specified. !



#6 thatagrrl

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Posted 23 July 2011 - 02:04 PM

http://www.bleepingcomputer.com/forums/topic410560.html

here is the link to the new thread. Should I be doing a new scan and posting those logs in the new thread ? Or should i post the old logs in the new thread?

#7 cryptodan

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Posted 23 July 2011 - 02:08 PM

You posted a link back to this topic so thats good enough.

#8 Animal

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Posted 23 July 2011 - 02:43 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
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A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


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