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Can't navigate from home page


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11 replies to this topic

#1 abstubbs

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Posted 18 July 2011 - 01:48 PM

Starting last week I can't navigate away from my home page (msn) using IE or Firefox. When I click on a link or try to go to a url directly, msn.com keeps coming back up. I've run AVG anti-virus and malwarebytes to no avail. Is there anything else I can do?

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#2 Broni

Broni

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Posted 18 July 2011 - 02:21 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

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#3 abstubbs

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Posted 19 July 2011 - 03:44 PM

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
AVG 9.0
AVG PC Tuneup 2011
Norton Internet Security
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
HijackThis 2.0.2
AVG PC Tuneup 2011
CCleaner
Java™ 6 Update 18
Out of date Java installed!
Adobe Flash Player 10.1.102.64
Adobe Reader 9.4.1
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
AVG avgwdsvc.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````


MiniToolBox by Farbar
Ran by Chente Benavides (administrator) on 19-07-2011 at 09:53:40
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 4
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=static addr=192.168.0.2 mask=255.255.255.0
set dns name="Local Area Connection" source=static addr=204.14.96.2 register=PRIMARY
add dns name="Local Area Connection" addr=204.14.96.3 index=2
set wins name="Local Area Connection" source=static addr=none

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : KITCHEN

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : domain.actdsltmp



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-11-11-22-F2-D5



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : domain.actdsltmp

Description . . . . . . . . . . . : D-Link Xtreme N

Physical Address. . . . . . . . . : 00-1E-58-04-57-CD

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.7

Subnet Mask . . . . . . . . . . . : 255.255.255.0

IP Address. . . . . . . . . . . . : fe80::21e:58ff:fe04:57cd%7

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

205.171.3.65

fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

Lease Obtained. . . . . . . . . . : Tuesday, July 19, 2011 9:25:24 AM

Lease Expires . . . . . . . . . . : Wednesday, July 20, 2011 9:25:24 AM



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled



Tunnel adapter Automatic Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . : domain.actdsltmp

Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-00-07

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.7%2

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.


Pinging google.com [74.125.224.50] with 32 bytes of data:



Reply from 74.125.224.50: bytes=32 time=80ms TTL=54

Reply from 74.125.224.50: bytes=32 time=75ms TTL=54



Ping statistics for 74.125.224.50:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 75ms, Maximum = 80ms, Average = 77ms

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=96ms TTL=54

Reply from 209.191.122.70: bytes=32 time=99ms TTL=54



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 96ms, Maximum = 99ms, Average = 97ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 11 11 22 f2 d5 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
0x20003 ...00 1e 58 04 57 cd ...... D-Link Xtreme N - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.7 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.7 192.168.0.7 25
192.168.0.7 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.0.255 255.255.255.255 192.168.0.7 192.168.0.7 25
224.0.0.0 240.0.0.0 192.168.0.7 192.168.0.7 25
255.255.255.255 255.255.255.255 192.168.0.7 2 1
255.255.255.255 255.255.255.255 192.168.0.7 192.168.0.7 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/19/2011 09:51:18 AM) (Source: Application Error) (User: )
Description: Faulting application avgupd.exe, version 9.0.0.891, faulting module httphandler.dll, version 2.8.5.0, fault address 0x0001235d.
Processing media-specific event for [avgupd.exe!ws!]

Error: (07/19/2011 09:48:30 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (07/19/2011 09:48:30 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/18/2011 09:26:41 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (07/18/2011 09:26:41 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/18/2011 09:26:41 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (07/18/2011 09:26:41 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/18/2011 09:25:49 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (07/18/2011 09:25:47 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/18/2011 08:58:35 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.


System errors:
=============
Error: (07/18/2011 09:02:08 PM) (Source: Service Control Manager) (User: )
Description: The Machine Debug Manager service terminated unexpectedly. It has done this 1 time(s).

Error: (07/18/2011 01:45:53 PM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJEFFSLAPTOPNwlnkNb

Error: (07/18/2011 01:45:12 PM) (Source: Service Control Manager) (User: )
Description: The SupportSoft RemoteAssist service failed to start due to the following error:
%%2

Error: (07/17/2011 08:33:11 AM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJEFFSLAPTOPNwlnkNb

Error: (07/16/2011 08:20:31 AM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJEFFSLAPTOPNwlnkNb

Error: (07/15/2011 11:50:12 AM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJEFFSLAPTOPNwlnkNb

Error: (07/15/2011 11:49:30 AM) (Source: Service Control Manager) (User: )
Description: The SupportSoft RemoteAssist service failed to start due to the following error:
%%2

Error: (07/14/2011 08:41:56 PM) (Source: 0) (User: )
Description: \Device\LanmanDatagramReceiverJEFFSLAPTOPNwlnkNb

Error: (07/13/2011 08:27:53 PM) (Source: Service Control Manager) (User: )
Description: The SupportSoft RemoteAssist service failed to start due to the following error:
%%2

Error: (07/13/2011 08:26:43 PM) (Source: 0) (User: )
Description: 0xC0000243avgupd.exe.oldHarddiskVolume2


Microsoft Office Sessions:
=========================
Error: (07/19/2011 09:51:18 AM) (Source: Application Error)(User: )
Description: avgupd.exe9.0.0.891httphandler.dll2.8.5.00001235d

Error: (07/19/2011 09:48:30 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (07/19/2011 09:48:30 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/18/2011 09:26:41 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (07/18/2011 09:26:41 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/18/2011 09:26:41 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (07/18/2011 09:26:41 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/18/2011 09:25:49 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (07/18/2011 09:25:47 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/18/2011 08:58:35 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.


========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 2302.98 MB
Available physical RAM: 1289.02 MB
Total Pagefile: 4454.13 MB
Available Pagefile: 3337.3 MB
Total Virtual: 2047.88 MB
Available Virtual: 1999.33 MB

========================= Partitions: =====================================


Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7152

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/19/2011 10:03:00 AM
mbam-log-2011-07-19 (10-03-00).txt

Scan type: Quick scan
Objects scanned: 172088
Time elapsed: 3 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-07-19 13:34:13
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 MAXTOR_STM3320620A rev.3.AAE
Running: gew1506o.exe; Driver: C:\DOCUME~1\CHENTE~1\LOCALS~1\Temp\fwldqpob.sys


---- System - GMER 1.0.15 ----

SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwOpenProcess [0xAF58C670]
SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xB0177640]
SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateThread [0xAF58C7C0]
SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwWriteVirtualMemory [0xAF58C860]

---- Kernel code sections - GMER 1.0.15 ----

.text C:\WINDOWS\System32\DRIVERS\nv4_mini.sys section is writeable [0xB9ADC340, 0xFD9DF, 0xF8000020]
init C:\WINDOWS\System32\DRIVERS\mohfilt.sys entry point in "init" section [0xF7742760]
.text C:\WINDOWS\System32\nv4_disp.dll section is writeable [0xBF012300, 0x2342C0, 0xF8000020]

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs AVGIDSFilter.sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume1 snapman.sys (Acronis Snapshot API/Acronis)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume1 timntr.sys (Acronis True Image Backup Archive Explorer/Acronis)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume2 snapman.sys (Acronis Snapshot API/Acronis)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume2 timntr.sys (Acronis True Image Backup Archive Explorer/Acronis)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume3 snapman.sys (Acronis Snapshot API/Acronis)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume3 timntr.sys (Acronis True Image Backup Archive Explorer/Acronis)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat AVGIDSFilter.sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )

Device \FileSystem\Fs_Rec \FileSystem\UdfsCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\CdfsRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\UdfsDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Cdfs \Cdfs tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)

---- EOF - GMER 1.0.15 ----

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,710 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:07:52 PM

Posted 19 July 2011 - 07:23 PM

You're running two AV programs, AVG and Norton.
One of them has to go.
If Norton, use this tool to uninstall it: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
If AVG, use AVG Remover: http://www.avg.com/us-en/utilities

Re-run MiniToolbox.

Checkmark following boxes:
  • Reset FF Proxy Settings
Click Go and post the result.

Re-run MiniToolbox.

Checkmark following boxes:
  • Report FF Proxy Settings
Click Go and post the result.

Then....

Close IE.
Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same problem?

Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode).
If you're using Firefox 4, or 5 go [b]Help>Restart Firefox with Add-ons Disabled.
Same issue?

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#5 abstubbs

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Posted 19 July 2011 - 08:37 PM

MiniToolBox by Farbar
Ran by Chente Benavides (administrator) on 19-07-2011 at 18:29:08
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

"Reset FF Proxy Settings": Firefox Proxy settings were reset.


== End of log ==

MiniToolBox by Farbar
Ran by Chente Benavides (administrator) on 19-07-2011 at 18:30:28
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= FF Proxy Settings: ==============================


== End of log ==


Ran both IE and FF with add-ons disabled, same problem.

#6 Broni

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Posted 19 July 2011 - 08:40 PM

Try to change your home page to something else, like Google, or even a blank page and see if you can navigate with no problem.

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#7 abstubbs

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Posted 19 July 2011 - 08:56 PM

Changed home page to google on both IE and FF. Same problem.

#8 Broni

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Posted 19 July 2011 - 08:57 PM

What exactly happens now?

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#9 abstubbs

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Posted 19 July 2011 - 09:04 PM

If I try to navigate away from the page I'm on, the current page just re-displays. BTW, I am using a different computer to read your posts and to reply, I can't do it on the affected computer.

#10 Broni

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Posted 19 July 2011 - 09:12 PM

Did you uninstall one of AV programs?

Restart in Safe Mode with Networking and see if you have same issue.

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#11 abstubbs

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Posted 19 July 2011 - 09:50 PM

Interesting. In safe mode I got several ContentWatch (NetNanny) error messages when I tried to run IE & FF. The error message told me to try to uninstall and re-install NetNanny. I uninstalled (did not re-install) and everything seems fine. Restarted in normal mode, IE and FF are now working fine. So I guess it was NetNanny going haywire. I don't want to re-install the program for fear that this will happen again. Are there comparable programs that you can recommend?

#12 Broni

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Posted 19 July 2011 - 10:09 PM

Good news :)

I'm not really familiar with those kind of programs. My kids are grown-ups :)

You may try to start new topic at web browsers forum.
I'm sure someone will advice.

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