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cartridge error


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7 replies to this topic

#1 wkid

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Posted 18 July 2011 - 12:50 PM

This printer is two years old and has worked flawlessly using aftermarket cartridges until recently. We have used approximately 30 refill cartridges from Cartridge World for the entire life of the printer (after exhausting the original cartridges).

The error message is:

cartridge on right is not intended for this printer


Here is the sequence of events:
  • replacement cartridge would not print, cartridge error -- I returned the cartridge. The store checked it and found that the contacts were bad. I was given a free replacement.
  • replacement cartridge would not print, cartridge error -- I returned the cartridge. The store checked it and found that the cartridge was over filled. I was given a free replacement.
  • replacement cartridge worked for about a couple of weeks, then gave cartridge error -- The cartridge felt too heavy to be empty. I took the cartridge back. The store weighed it and found it to be half full (empty?). I was given a half price replacement.
  • replacement cartridge would not print, cartridge error -- The same error message repeats -->again<--.

Here is what I have done upon each failure without success:
  • Remove cartridge.
  • Clean contacts (both cartridge and printer) with lint free swab.
  • Place cartridge in carriage.
  • on the most recent failure only:
  • Clean contacts as above.
  • Cleaned contacts with new pink eraser and repeat with lint free swab.
  • Reset printer as recommended by a tech by:
  • Unplug printer with it powered up.
  • Plug back in while holding # and 6 key at the same time, holding both keys down until the display goes black.
[/list]
Here are the next steps I see, but do not want to spend any more money until I receive some advice:
  • Purchase a factory (HP) cartridge.
  • Purchase a new printer. (Local shop repairs approach or exceed the value of the printer.)

Is there any DIY troubleshooting or repair that you can recommend?

Thanks for your guidance,
wkid
An ounce of prevention is worth a pound of cure. - Benjamin Franklin

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#2 computerxpds

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Posted 18 July 2011 - 12:54 PM

In my opinion I would buy a factory cartridge and see if that works, if it does then the printer is still good, If it doesn't then it may be time to get a new printer. If the genuine cartridge works then I would go back on the other company and tell them it is their cartridges that are not working properly.
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#3 wkid

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Posted 18 July 2011 - 11:09 PM

Thanks computerxpds. I was hoping to avoid yet another trip to the store to find the problem. It has gotten pretty old by now.

regards,
wkid
An ounce of prevention is worth a pound of cure. - Benjamin Franklin

#4 computerxpds

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Posted 19 July 2011 - 05:30 PM

I can understand that but still you never know it could be the cartridges, at least this way you will know what the issue is. :)
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#5 hamluis

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Posted 20 July 2011 - 01:36 PM

Considering the cost printers these days...and the speed with which new ones are produced...I'd just buy a new one.

Louis

#6 wkid

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Posted 28 July 2011 - 12:35 AM

Sorry for the delayed reply. A factory cartridge solved the problem. I cannot for the life of me understand why I had no problems with atermarket refills for about two years and then had total failure using them.

regards,
wkid
An ounce of prevention is worth a pound of cure. - Benjamin Franklin

#7 booterbotter

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Posted 28 July 2011 - 06:46 PM

Sorry for the delayed reply. A factory cartridge solved the problem. I cannot for the life of me understand why I had no problems with atermarket refills for about two years and then had total failure using them.

regards,
wkid


It happens not with just HP, it seems to be a general rule for each printer manufacturers. :wink:
At a certain point, refillable cartridges or even CISS would stop working, then once you used the right print cartridges it would work again.

Patience is a true virtue. Never give up, never surrender.
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#8 wkid

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Posted 29 July 2011 - 09:16 AM

So much for saving $10 per cartridge,huh? :angry: I wonder if this is by design to insure continued sales revenue for the manufacturer, or an engineering glitch. My money is on the former.
An ounce of prevention is worth a pound of cure. - Benjamin Franklin




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