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Black screen


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6 replies to this topic

#1 Alvaaron

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Posted 18 July 2011 - 12:24 PM

My mom's laptop keeps getting a black screen. I googled "black screen laptop" and I found out about the black screen of death, but it doesn't appear to be this as it completely freezes the computer. I have no idea what this could possible be so I'm hoping someone on here has an idea. The laptop is a Toshiba Satellite t135d-s1324 if it makes any difference.

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#2 computerxpds

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Posted 18 July 2011 - 12:28 PM

Hello,

Is she doing anything in particular when I happens? Are the fans still running when the screen goes dark. Are the power lights still illuminated when it goes to the black screen?
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#3 Alvaaron

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Posted 19 July 2011 - 09:56 AM

Thanks for the reply. All she uses it for is to browse the internet and check her email. When the screen goes black, it's comparable to if you had paused a movie during a black scene during the credits or something, The power indicator also stays light on.

#4 Allan

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Posted 19 July 2011 - 09:59 AM

How often does this happen? What do you do after you see the black screen (do you have to reboot or does it go away)? Does the same thing happen in safe mode?

#5 Jacee

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Posted 19 July 2011 - 10:02 AM

The AC adapter may be going out ... you can buy a new one and see if that's the problem. If not, take it back to the store.

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#6 Alvaaron

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Posted 19 July 2011 - 04:21 PM

It happens within three or four minutes of turning the computer on and I haven't tried safe mode yet (not sure why honestly) but I'll give that a go. And we haven't been able to get it to work for about four days now. As for the ac adapter, I highly doubt that would be the problem, because it holds a charge just fine.

#7 Alvaaron

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Posted 20 July 2011 - 11:06 AM

Apparently the laptop is working again, and it's getting really, really hot. I think the fan might not being coming on as a matter of fact. Is this an easy home repair or is it off to the factory?




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