Posted 18 July 2011 - 09:57 AM
Trying to help my neighbor, he had a bad virus and we were able to get that removed. NOW the next day when he booted up his computer all his icons were gone. If you press start and goto all programs they were gone also. Also when you press start button there is no programs on the left side, Goto add/remove programs and they were all listed, just can't see them. I went to system and marked the box to see hidden files and some of his icons appeared but not all. Still when we press start no programs are there. Also we tried to do a system restore but when we tried a date it would not let us, so we tried many dates but it would not restore. I have ran malwarebytes and nothing is appearing. ANY help would be helpful. THANKS IN ADVANCE!!!!