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my icons and programs have disappeared?


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#1 otter2208

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Posted 18 July 2011 - 09:57 AM

Trying to help my neighbor, he had a bad virus and we were able to get that removed. NOW the next day when he booted up his computer all his icons were gone. If you press start and goto all programs they were gone also. Also when you press start button there is no programs on the left side, Goto add/remove programs and they were all listed, just can't see them. I went to system and marked the box to see hidden files and some of his icons appeared but not all. Still when we press start no programs are there. Also we tried to do a system restore but when we tried a date it would not let us, so we tried many dates but it would not restore. I have ran malwarebytes and nothing is appearing. ANY help would be helpful. THANKS IN ADVANCE!!!!

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#2 Allan

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Posted 18 July 2011 - 09:59 AM

Download and run unhide.exe
http://download.bleepingcomputer.com/grinler/unhide.exe

#3 boopme

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Posted 18 July 2011 - 08:53 PM

After doing what Allen asked please run GMER as I think you have a returning rootkit.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
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