Yes, some infections will alter the Proxy settings
in Internet Explorer which can affect your ability to browse, update or download tools required for disinfection. Check/Reset Proxy Server Settings. To do that, please refer to Steps 4-7
under the section Automated Removal Instructions for System Tool
in this guide
Alternatively, you can press the WINKEY + R
keys on your keyboard or click
, and in the Open dialog box, type: inetcpl.cpl
or press Enter
. Click the Connections
tab and continue following the instructions in the above guide.
If using FireFox, refer to these instructions
to check and configure Proxy Settings under the Connection Settings Dialog
Please download Malwarebytes Anti-Malware
and save it to your desktop.
- Double-click on the setup file to install, then follow these instructions for doing a Quick Scan in normal mode.
- Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs
or permit them to allow
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
- After completing the scan, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab .
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
- Exit Malwarebytes when done.