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Erratic Cursor


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6 replies to this topic

#1 pajaropr

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Posted 17 July 2011 - 03:14 PM

Hi,

I have a Dell Studio, since I bought I have had problems with the cursor being erratic. Dell has not been able to pinpoint the problem. My Hard drive crashed and when they replaced it and at the same time replaced the touch pad, everything worked fine until I restored the old files to the new hard drive. I do not know if it is a file or what but have run antivirus software and nothing comes up. Please advise.

Lurdez

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#2 boopme

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Posted 17 July 2011 - 04:08 PM

hello, what operating system is this? XP,Vista???
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#3 pajaropr

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Posted 18 July 2011 - 07:57 PM

Hi, it is Windows 7 Home Premium..... thank you

#4 boopme

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Posted 18 July 2011 - 08:02 PM

Ok thanks I'll move this to the appropriate forum.. Win7

This one: Virus, Trojan, Spyware, and Malware Removal Logs, requires specific logs or it will be passed.
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#5 hamluis

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Posted 19 July 2011 - 09:04 AM

<<...since I bought I have had problems with the cursor being erratic. Dell has not been able to pinpoint the problem. My Hard drive crashed and when they replaced it and at the same time replaced the touch pad, everything worked fine until I restored the old files to the new hard drive...>>

Well...how long did "everything work fine" and what files did you restore?

Exactly...what does "erratic" mean to those of us who cannot see your system? What happens...when?

What explanation did Dell provide for replacing the touchpad?

What model Studio system is this?

Louis

#6 pajaropr

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Posted 25 August 2011 - 06:51 AM

Sorry, I have had many issues since I last logged in to this forum. And thanks for responding.

I restored everything on the old hard drive and as soon as I did the cursor started acting crazy. The cursor jumps and clicks on anything that it stops on, it zooms the screen, it pages up or down, like if it had a mind of its own. I believe since Dell was sending a technician to install the new hard drive they just wanted to change the touch pad and see if that resolved the problem. It is a Studio 1747.

thank you

#7 MarkGS

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Posted 25 August 2011 - 05:27 PM

Are the drivers for the touchpad up to date? If so it's going to be a bad touch pad.




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