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Experiencing frequent disonnection | Please help


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#1 blank.black

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Posted 17 July 2011 - 09:21 AM

Hi!

I am experiencing frequent internet disconnection. I am not sure if this is due to some hardware problem or some kind of router infection.

I would like to mention that just recently I have had my computer checked by the Malware Response Team here at BC and it was determined clean.

I have also had my ISP change my IP address but it did not make any difference. Please help...

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#2 Nate15329

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Posted 17 July 2011 - 11:08 PM

Please read the "Please Read" topic in the Networking part of the forum and post the what is asked there so that bc fellow members have a better understanding of your situation and can help you possibly faster with your issue.

#3 blank.black

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Posted 18 July 2011 - 11:29 AM

I apologize for not reading the sticky. Thank you Nate15329 for the reminder. I have mentioned the requested details below:



Make and model of computer: TOSHIBA Satellite L505-S5990

How the computer is connected (wireless or wired): wired

Make and model of Router: UTStarcom T-KD 318-EUI

Approximate Distance From the router the PC is if its a wireless connection: not applicable

What type of internet you have (Dsl, Cable, T-1,etc..): I think its called ADSL - PPPoE



MiniToolBox by Farbar
Ran by pp1 (administrator) on 18-07-2011 at 21:45:44
Windows 7 Home Premium Service Pack 1 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

# Copyright © 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=0.0.0.0/0 interface="Local Area Connection" nexthop=192.168.1.1 publish=Yes
add address name="Local Area Connection" address=192.168.1.194 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : PC1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 00-26-B6-13-3C-84
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1E-33-F2-7D-18
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1E5AA4BB-8BE1-450B-9F6E-96EB6F0DB3DA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{29D8CC25-08F5-49E3-950B-A5DF17042DD1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...00 26 b6 13 3c 84 ......Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
10...00 1e 33 f2 7d 18 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 192.168.1.1 Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/18/2011 09:35:51 PM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.51.1.1076 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 3f4

Start Time: 01cc4563d7f115d5

Termination Time: 47

Application Path: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

Report Id: b4a72b7c-b157-11e0-b181-001e33f27d18

Error: (07/13/2011 05:07:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: halo.exe, version: 1.0.0.578, time stamp: 0x3f79fea2
Faulting module name: halo.exe, version: 1.0.0.578, time stamp: 0x3f79fea2
Exception code: 0xc0000005
Fault offset: 0x000bb1f7
Faulting process id: 0x161c
Faulting application start time: 0xhalo.exe0
Faulting application path: halo.exe1
Faulting module path: halo.exe2
Report Id: halo.exe3

Error: (07/13/2011 03:34:08 PM) (Source: Application Hang) (User: )
Description: The program psi.exe version 2.0.0.3003 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 155c

Start Time: 01cc4143e99a21fc

Termination Time: 0

Application Path: C:\Program Files\Secunia\PSI\psi.exe

Report Id: 6ff57d58-ad37-11e0-87f6-001e33f27d18

Error: (07/12/2011 08:07:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: halo.exe, version: 1.0.0.578, time stamp: 0x3f79fea2
Faulting module name: halo.exe, version: 1.0.0.578, time stamp: 0x3f79fea2
Exception code: 0xc0000005
Fault offset: 0x00217e74
Faulting process id: 0xc9c
Faulting application start time: 0xhalo.exe0
Faulting application path: halo.exe1
Faulting module path: halo.exe2
Report Id: halo.exe3

Error: (07/09/2011 02:12:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 9.2.0.124, time stamp: 0x4ac7307c
Faulting module name: weblink.api_unloaded, version: 0.0.0.0, time stamp: 0x4ac71d41
Exception code: 0xc0000005
Fault offset: 0x6e832a62
Faulting process id: 0xe58
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

Error: (07/09/2011 01:50:01 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {97bcc352-04ae-4d4d-8546-77575ea01692}

Error: (07/07/2011 02:25:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: halo.exe, version: 1.0.0.578, time stamp: 0x3f79fea2
Faulting module name: halo.exe, version: 1.0.0.578, time stamp: 0x3f79fea2
Exception code: 0xc0000005
Fault offset: 0x000f2752
Faulting process id: 0x14a4
Faulting application start time: 0xhalo.exe0
Faulting application path: halo.exe1
Faulting module path: halo.exe2
Report Id: halo.exe3

Error: (07/04/2011 08:25:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: SUPERAntiSpyware.exe, version: 4.54.0.1000, time stamp: 0x4df24594
Faulting module name: SUPERAntiSpyware.exe, version: 4.54.0.1000, time stamp: 0x4df24594
Exception code: 0xc0000005
Fault offset: 0x000d8bf5
Faulting process id: 0xa58
Faulting application start time: 0xSUPERAntiSpyware.exe0
Faulting application path: SUPERAntiSpyware.exe1
Faulting module path: SUPERAntiSpyware.exe2
Report Id: SUPERAntiSpyware.exe3

Error: (06/24/2011 08:20:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e
Exception code: 0xc00000fd
Fault offset: 0x00052ffb
Faulting process id: 0xd34
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (06/24/2011 08:16:51 PM) (Source: Application Hang) (User: )
Description: The program USBVaccine.exe version 1.0.1.4 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 384

Start Time: 01cc323cf6a6d617

Termination Time: 6

Application Path: C:\Program Files\Panda USB Vaccine\USBVaccine.exe

Report Id: ca7db3b4-9e70-11e0-90e3-001e33f27d18


System errors:
=============
Error: (07/13/2011 11:09:16 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/13/2011 11:09:15 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/13/2011 11:09:15 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/13/2011 06:08:30 PM) (Source: Ntfs) (User: )
Description: The transaction resource manager at C:\ encountered a fatal error and was shut down. The data contains the error code.

Error: (07/12/2011 09:18:48 PM) (Source: Microsoft-Windows-Application-Experience) (User: SYSTEM)
Description: The Program Compatibility Assistant service failed to perform the phase two initialization.

Error: (07/11/2011 00:06:39 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/11/2011 00:06:39 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/11/2011 00:06:38 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (07/08/2011 09:42:34 PM) (Source: DCOM) (User: )
Description: {16D99191-6280-4B33-A2F5-04805A0FC582}

Error: (07/08/2011 09:18:53 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was received: 46.


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 2939.99 MB
Available physical RAM: 1929.84 MB
Total Pagefile: 5878.26 MB
Available Pagefile: 4874.99 MB
Total Virtual: 2047.88 MB
Available Virtual: 1944.09 MB

========================= Partitions: =====================================

1 Drive c: (TI102805W0E) (Fixed) (Total:288.62 GB) (Free:238.41 GB) NTFS

========================= Users: ========================================

User accounts for \\PC1

pp1 Administrator Guest
myPC WinSe7en


== End of log ==

Edited by blank.black, 19 July 2011 - 10:04 AM.


#4 Sneakycyber

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Posted 22 July 2011 - 11:52 PM

Your log shows everything disconnected is the computer still physically connected to the modem?
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Certified CompTia Network +, A +

#5 blank.black

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Posted 23 July 2011 - 12:51 AM

Yes, it is all connected.

Also, recently this disconnection has been happening more often. However, sometimes when I pick up the landline, it connects again but then disconnects as usual after a little while.

Edited by blank.black, 23 July 2011 - 12:55 AM.


#6 Sneakycyber

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Posted 23 July 2011 - 02:33 AM

Sounds like a bad cable when the connection drops is the light on the back of the computer by the Ethernet cable on? By land Line do you mean the phone Line or the Ethernet cable?
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#7 blank.black

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Posted 23 July 2011 - 10:59 AM

By land line I mean the phone line.


The Ethernet cable is connected to the side of the laptop computer. At the slot where the Ethernet cable meets the computer, there is a green light to the right of it and a orange light to the left of it. The green light stays on constant while the orange light blinks every now and then. Is that the light you are talking about? If so, then on disconnection I see the green light still on and no orange light.
Posted Image

Uploaded with ImageShack.us


In the image above:

The red circle marks the slot where the cable meets the computer.

The green circle marks the green light about which I have mentioned above. To the left of it is the orange light.

Edited by blank.black, 23 July 2011 - 11:02 AM.


#8 Sneakycyber

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Posted 23 July 2011 - 01:05 PM

Try a new phone cord between the modem and the wall.
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#9 blank.black

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Posted 25 July 2011 - 09:53 AM

Used a new cord as you suggested but it didn't change anything. Still experiencing the same problem.

#10 Sneakycyber

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Posted 25 July 2011 - 09:11 PM

I will keep researching the problem, let me know if anything changes.
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#11 blank.black

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Posted 26 July 2011 - 11:37 AM

Thank you Sneakycyber.

I called my ISP again today regarding the same problem. They told me that my connection was showing as active in their system. They re-checked my router settings, gave me another DNS server address to use, and told me that all would be fine after a reboot. I told them that the problem would occur again and I was right.

I would have changed to another ISP a while ago but there is no one that I know of who offers the same service for as low a price as my current ISP. However, I will keep looking.




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