PS the second hard drive "drive E" I pulled out of a sister machine to the one speccy'ed.
acronis tech support
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You have been connected to Bishwajit Choudhary.
Bishwajit Choudhary: Hello Mike. Thank you for contacting Acronis Customer Central. My name is Bishwajit and I will be happy to assist you. Please allow me 1-2 minutes to review your message.
Bishwajit Choudhary: Thank you for your patience.
Bishwajit Choudhary: I have read your query, however I need some additional information to get a better understanding of the issue. Would it be fine, if I ask you a couple of questions to gather more information around this, in order to provide you an accurate resolution for your issue?
Mike Bender: go ahead
Bishwajit Choudhary: Please elaborate when you say removing the partition. Do you want to take a backup of it and restore to some other partition before formatting the hard drive?
Mike Bender: Its on a second harddrive that I pulled out of a sister machine. It a partition that is protecting a unregistered version of vista. I don't need the OS... just the space
Mike Bender: I can send you a like of a screan shot of the disk management
Bishwajit Choudhary: Do you have any Acronis product or you are interested in using the products?
Mike Bender: no I picked up the two computers second hand..... it is your software however. and I want to get rid of your partition
Mike Bender: a normal format didn't remove it
Bishwajit Choudhary: May I get the serial key for the software?
Mike Bender: I don't have it.....
Bishwajit Choudhary: Okay.
Mike Bender: http://i3.photobucket.com/albums/y95/Sng_Bear/diskconfig2.jpg
(its a like to the screen shot, at photobucket)
Bishwajit Choudhary: But please understand that in order to assist you with this issue we will need the proof of purchase like serial key, order ID, e-mail address with which the product is registered, e-mail address with which the product is purchased, scanned copy of Invoice.
Mike Bender: its a second hand hard drive... it didn't install the partition.... or the software used...... how can I give you and any of that? all I want to do is remove that partition... not rocket science.
Bishwajit Choudhary: If you are using any Acronis product then I will need the proof of purchase to check if you have valid support program in order to assist you.
Bishwajit Choudhary: If you do no have an Acronis software and you want us to recommend one of the software let me know I will provide you the details about it.
Mike Bender: its your partition why can you tell me how to remove it?
Bishwajit Choudhary: Are you using any Acronis software and if you are provide me the proof of purchase. If you are not using our software let me know if you want us to suggest one to you.
Mike Bender: so you want me to pay for software to remove your software that is one my computer that I didn't put there and don't want.
Mike Bender: that is called extortion.... just so you know....and really pisses me off
Bishwajit Choudhary: All I want is the details of the software which is installed on the computer as in proof of purchase so that we can check the Acronis product is under the valid support program.
Mike Bender: I DON'T HAVE THAT . how many times do I have to say that IT IS A SECOND HAND HARD DRIVE. one I bought at a second internal and formatted but you partition and the disk image behind it are still there..
Bishwajit Choudhary: In this case I regret to inform you that I will not be able to assist you.
Mike Bender: so you are saying you are not responsible for your own software?
Edited by Mystic Knight, 17 July 2011 - 02:00 PM.