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Samsung R700 Vista: black screen, vertical lines, recovery disc not worked, now infected with Windows Vista Fix.


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#1 waspnest2

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Posted 17 July 2011 - 07:36 AM

Hi there all,

I really hope you guys can help me!

I bought a Samsung R700 for my son 3 years ago. He has had so many problems with this machine and has had to spend hundreds of pounds on repairs/replacements. Jacks, batteries, chargers, overheating problems and now the latest problem.

I will explain as well as I can.

On start up he could put in his password but then after clicking, the screen is black with vertical broken lines right across the screen and nothing else happens.

He can use it in safe mode for basic internet connection. He backed up his files onto an external drive and then used the Samsung recovery disc to try to restore Windows etc. It didn't work. Still exactly as before.

I found out online that there have been defects with the NVidia graphics card he has, the 8400. I rolled back the driver to an earlier one and then managed to start up in normal mode but then all the critical error messages started coming up.

I didn't realise this was a malware at the time and started following it's instructions for fixing the errors. It said 6 were fixed and 5 were not. I got suspicious when it said I could purchase the fix and googled it then of course arrived on your forum.

I cannot get access to internet explorer on the computer so will have to download any removal tools to my own computer first. I have enabled Windows firewall but cannot enable Defender and there is no antivirus now and I cannot find any programs or IE so cannot download an antivirus.

I am not very computer savvy so please have patience with me.

I am however very determined to fix my son's computer after all the cash he has had to spend on it.

I am limited to what I can do because of the malware and it keeps switching the laptop off.

Please please please help me!

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#2 Orange Blossom

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Posted 17 July 2011 - 01:40 PM

but then all the critical error messages started coming up.

I didn't realise this was a malware at the time and started following it's instructions for fixing the errors.


Do you recall what those 'error' messages said? What 'program' did it say they were from? Did it ask that you purchase some software to clean the errors? If so, what was the name of it?

Orange Blossom :cherry:
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#3 boopme

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Posted 17 July 2011 - 07:05 PM

Let's also ru a scan and see a log.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 waspnest2

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Posted 18 July 2011 - 03:39 AM

Thanks Orange Blossom and boob me for your replies!

Sorry I forgot to mention the malware is Windows Vista Fix. apologies!

the error messages are the ones typical of the ones on your removal lists. Yes it said to purchase software to fix the 'Advanced module'.

boopme,

I can get internet connection on the sick laptop but cannot find any programs or Internet explorer or desktop.
So I cannot download anything onto the sick laptop.
I have downloaded defogger, DDS, malware bytes, gmer, rkill, unhide exe onto a stick via my pc. I did this yesterday while awaiting reply. I tried to download mbam from the stick onto the laptop but cannot find desktop in the list of places to store.
What should I do now?
Thanks for help.

#5 waspnest2

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Posted 18 July 2011 - 03:59 AM

Is the windows vista fix malware hiding the programs and IE and desktop? How can I access them?

#6 waspnest2

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Posted 18 July 2011 - 05:17 AM

I tried safe mode but still cannot find any programs. When I click on start there is just a blank white space where the icons should be.

#7 waspnest2

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Posted 18 July 2011 - 05:20 AM

It's so frustrating. I'm all ready to zap this malware but cannot even get off the blocks!!!

Suggestions anyone?

#8 waspnest2

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Posted 18 July 2011 - 05:48 AM

Found how to download to desktop. Running full scan with Malware Bytes. Will try to post it when finished.

#9 waspnest2

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Posted 18 July 2011 - 07:59 AM

Hi there,

Here is the M Bam log. I still cannot find any programs. I sent this from my pc. What should I do next? Thanks for your help!



Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7189

Windows 6.0.6000 (Safe Mode)
Internet Explorer 7.0.6000.16546

18/07/2011 13:23:18
mbam-log-2011-07-18 (13-23-18).txt

Scan type: Full scan (C:\|D:\|E:\|G:\|)
Objects scanned: 217616
Time elapsed: 20 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rGDEAIvvgrLJejA (Trojan.FakeAlert) -> Value: rGDEAIvvgrLJejA -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallPaper (PUM.Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\programdata\rgdeaivvgrljeja.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\programdata\21487376.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#10 boopme

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Posted 18 July 2011 - 09:18 AM

Hello, you may need a USB or CD to copy files to and runthem from if you cannot see them.


This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.



Please follow our Removal Guide here Remove Windows Vista Fix .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 waspnest2

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Posted 18 July 2011 - 12:43 PM

Hi boopme,

If I use unhide.exe will that expose the hidden system files that should be hidden all the time. Will they be made more vulnerable to malware attacks or are they not affected by the unhide program? I ask because I know I have seen hidden files that are supposed to stay hidden but don't know which files they are and would not be able to make them hidden again if they became unhidden. I am a bit concerned about that.

#12 boopme

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Posted 18 July 2011 - 12:45 PM

we will hide them again. The repair tools need to see them.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 waspnest2

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Posted 18 July 2011 - 01:16 PM

OK thanks. I just ran the scan and it seems to have restored things now.

I can still see a shortcut on desktop and in All Programs for Windows Vista Fix. Can I just click on these to delete them or should I run M Bam again?

#14 boopme

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Posted 18 July 2011 - 03:37 PM

Run an Online scan first and then remove if still there.


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 waspnest2

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Posted 19 July 2011 - 07:00 AM

Hi boopme,

I ran the ESET scanand there were no threats found. I deleted the Windows Vista Fix icons, which were sent to the recycle bin,then wanted to go to the recycle bin to empty it but I can't find it.




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