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Desktop No Longer Able To Connect Wirelessly


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#1 rtforbes40

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Posted 16 July 2011 - 10:55 PM

This may a bit of an usual post because the computer is with my daughter who is away at college. Before she left, she was using a Belkin wireless adapter for her desktop and we have a wireless router here in the house. She is now in a dorm which has a Belkin wireless router and she was able to connect to it immediately after booting up there. 2 days ago someone visited and tried to access the wireless router and somehow changed the SSID name and everyone else lost the ability to connect. Since then from what I'm told, it was "fixed" because now everyone else can connect but my daughter cannot. Her computer cannot even see available networks and her wireless network connection says "Disconnected, Firewalled". I am trying to help her as best I can over the phone but it's a bit difficult for me since I am only moderately computer savvy. I had her connect directly into the router using a friends laptop and accessed the routers settings and it in fact is broadcasting SSID so I'm lost as to what she can do. System restore was pointless that had no effect. Is it possible anyone here can help me to help her? If need be she can still connect to the internet via a friend's laptop in order to send me any configuration logs needed but I wouldn't even know where to start beyond the basics of having her check device mgr and make sure her network card has no punctuation marks and trying to repair her connection which failed for the reason stating it could not connect to the network. I'm taking shots in the dark but I also had her run a cmd.exe and ping an IP address which worked fine. She is not even getting the icon in the task bar for network connections though. Any assistance would be appreciated.

Additionally she is using an older Dell running Windows XP SP2


I just sent her the MiniToolBox to download and run and I will post the log when I get it back. Sorry I didn't see that requirement before.


Done
==============


MiniToolBox by Farbar
Ran by B.Forbes (administrator) on 17-07-2011 at 11:49:28
Microsoft Windows XP Service Pack 2 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: :0
========================= Hosts content: =================================

# Copyright © 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip



popd
# End of interface IP configuration




Windows IP Configuration



Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/16/2011 10:27:14 PM) (Source: Application Error) (User: )
Description: Faulting application belkinwcui.exe, version 1.0.0.28, faulting module belkinwcui.exe, version 1.0.0.28, fault address 0x00018d84.
Processing media-specific event for [belkinwcui.exe!ws!]

Error: (06/28/2011 01:13:51 PM) (Source: Application Error) (User: )
Description: Faulting application acdaemon.exe, version 1.1.0.49, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x00018af2.
Processing media-specific event for [acdaemon.exe!ws!]

Error: (06/21/2011 01:21:19 AM) (Source: Microsoft Office 12) (User: )
Description: EventType officelifeboathang, P1 ois.exe, P2 12.0.6413.1000, P3 ogl.dll, P4 12.0.6509.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 officelifeboathang0, P10 officelifeboathang1.

Error: (05/18/2011 06:18:00 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/18/2011 06:18:00 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/17/2011 09:42:36 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (05/17/2011 09:42:36 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (05/17/2011 09:42:34 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (05/17/2011 09:42:34 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (05/17/2011 08:14:34 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.


System errors:
=============
Error: (07/17/2011 10:31:00 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (07/17/2011 10:31:00 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (07/13/2011 01:29:41 PM) (Source: Service Control Manager) (User: )
Description: The Time Driver service terminated with the following error:
%%1114

Error: (07/13/2011 01:28:11 PM) (Source: 0) (User: )
Description: C:

Error: (07/13/2011 01:28:10 PM) (Source: DCOM) (User: Bria Forbes)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (07/13/2011 01:28:07 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (07/13/2011 01:28:07 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (07/13/2011 01:28:06 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (07/13/2011 01:28:04 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (07/13/2011 01:28:04 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service BITS with arguments ""
in order to run the server:
{4991D34B-80A1-4291-83B6-3328366B9097}


Microsoft Office Sessions:
=========================
Error: (10/02/2010 09:08:37 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6541.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 16 seconds with 0 seconds of active time. This session ended with a crash.

Error: (05/31/2010 09:36:45 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 6041 seconds with 2580 seconds of active time. This session ended with a crash.

Error: (03/19/2010 06:49:23 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 35 seconds with 0 seconds of active time. This session ended with a crash.


========================= Memory info: ===================================

Percentage of memory in use: 82%
Total physical RAM: 246.07 MB
Available physical RAM: 43.39 MB
Total Pagefile: 603.31 MB
Available Pagefile: 375.27 MB
Total Virtual: 2047.88 MB
Available Virtual: 1999.11 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:33.67 GB) (Free:17.87 GB) NTFS
3 Drive e: (PHILIP) (Removable) (Total:1.87 GB) (Free:1.76 GB) FAT

========================= Users: ========================================

User accounts for \\FORBES-3BCE2636

Administrator B. Forbes Guest
HelpAssistant SUPPORT_388945a0


== End of log ==

Edited by rtforbes40, 17 July 2011 - 11:48 AM.


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#2 rtforbes40

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Posted 17 July 2011 - 11:36 PM

Am I in the wrong forum? if so can someone direct me to where might be relevant?

#3 Sneakycyber

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Posted 18 July 2011 - 12:48 AM

What IP address did she ping, the router? Another computer connected to the router? Does she have an IP address assigned? From the command window type ipconfig /all under wireless adapter is there an address or just says media disconnected.

Chad Mockensturm 

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#4 rtforbes40

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Posted 18 July 2011 - 01:43 AM

i only pinged 127.0.0.1 so i will get the info u requested.

#5 rtforbes40

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Posted 18 July 2011 - 02:53 PM

ok she did that but no data populated

It just said Windows IP Configuration and no list of IP's


Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\B Forbes>ipconfig /all

Windows IP Configuration


C:\Documents and Settings\B Forbes>

Edited by rtforbes40, 18 July 2011 - 03:01 PM.


#6 Sneakycyber

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Posted 18 July 2011 - 04:32 PM

There are no networking devices installed. Go To Dell Support and enter the Service Tag located on the back of the computer. Download the all of the system drivers for your OS, a Download The Wireless Driver (the most recent Version Date) for your operating system, Download the Ethernet Driver for your operating system. Reboot the computer and run Ipconfig /all again. Once you get a connection to the internet the computer should be updated to Service Pack 3. If you are unsure what to download post a list of all the drivers available. If Dell system recovery is installed use that it will be faster. However she will loose all the data on the computer.

Edited by Sneakycyber, 18 July 2011 - 04:33 PM.

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#7 rtforbes40

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Posted 18 July 2011 - 06:16 PM

ok i'll get the service tag and go to the site. Any idea how this happened? she's been able to connect up until a few days ago. I'm asking so I can explain to her what not to do if it was something she inadvertently did.

#8 rtforbes40

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Posted 18 July 2011 - 10:43 PM

I have downloaded and sent to her about 4 drivers although only 1 was a network driver "Intel ® PRO/100 VE Network Connection Driver"

The others were as follows:

Intel ® PRO/100 VE Network Connection Diagnostic utility

Conexant 56K V.9x DFVc Modem Driver

Conexant D850 56K V.9X PCI DF Modem ULD Application

#9 Sneakycyber

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Posted 19 July 2011 - 06:30 PM

The Intel driver should be for her Ethernet, the Conexant is for her dial up modem. Something could have gone wrong with system restore and that deleted the drivers. Not sure what the original cause of the loss of internet (if the drivers got deleted somehow I'm not sure) was but now it there are no network adapters installed.

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#10 rtforbes40

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Posted 19 July 2011 - 06:45 PM

Does that mean none of them are what she needs?

I just found this on the dell support site

Dell Dell Wireless 1450 (802.11a/b/g) USB2.0 Adapter

It is the only wireless driver that i found

#11 Sneakycyber

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Posted 19 July 2011 - 07:24 PM

The Ethernet driver is for her wired internet, The wireless driver you posted last is the one for the wireless internet. Those are the right drivers if they are for HER laptop. Were you able to find the service tag? or look it up by Model number?

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#12 rtforbes40

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Posted 19 July 2011 - 07:34 PM

yes but she uses a desktop with a wireless USB belkin adapter. I got these drivers by typing in her service tag on the dell support site.

#13 Sneakycyber

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Posted 20 July 2011 - 05:20 PM

Lets check the Device manager to see if the Belkin is installed properly. Have her go to the start menu and select the run command (or Hold down the windows key and press R) type devmgmt.msc and press enter. In the device manager have her look for anything with a Red X and let you know what they are.

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#14 rtforbes40

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Posted 23 July 2011 - 12:02 PM

Ok she was able to download the drivers and somehow it is connecting again. I think it's time to get her a newer computer being in college so I'm driving up this weekend to take care of that. I sincerely appreciate your help and guidance!! Thank you!!

#15 Sneakycyber

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Posted 23 July 2011 - 01:04 PM

Glad to hear its working. Good luck on your computer purchase :thumbup2:

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