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Vista Boot Error: "An unauthorized change was made to Windows"


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2 replies to this topic

#1 tomgrin

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Posted 16 July 2011 - 07:05 PM

Hi and thanks for your time. I know all of you work your @sses off for free to help others; so b4 I start, thank you in advance. My main PC (haven't been using it often w/ a new laptop) is giving me an error on boot "An unauthorized change was made to Windows" and pretty much blocks me from finishing the boot, throwing me back to user login window. In another thread, I posted the MS Genuine Advantage Diag Tool report, and someone advised that I may have malware; in the form of "In Memory Mod-Auth Tamper"?

Seems many people were having issues with Avast security during an upgrade that caused a conflict w/ MS Genuine, and some people simply removed Avast both through control panel + using Avast's removal tool in safe mode. I have done this. Technically I have not had a problem since just yet, but I haven't spent much time on the machine accept running some diag. I purchased and installed MalwareBytes and am running a full system scan now; it'll prob take a bit longer, easily an hour or two more. I also ran a HijackThis report, and I have the log file, I'll past it below.

To be clear, my issue seemed intermittent on boot; and then oddly let me into my desktop like it was no problem. I'm posting here in this forum because I am concerned that Avast conflict or not, there is a deeper issue perhaps and I'd really appreciate help evaluating what's up w/ the system. Thanks for your time.

Hijack this report 07/16/2011:
*********************************************
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:39:13 PM, on 7/16/2011
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00

(8.00.6001.18904)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media

Player\wmpnscfg.exe
C:\Program Files\Malwarebytes' Anti-

Malware\mbam.exe
C:\Users\tomgrin\Desktop\Hijackthis.exe

R0 - HKLM\Software\Microsoft\Internet

Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet

Explorer\Search,CustomizeSearch =
R1 -

HKCU\Software\Microsoft\Windows\CurrentVersion

\Internet Settings,ProxyOverride = *.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-

4905-BF09-768834316C61} - C:\Program

Files\HP\Digital Imaging\Smart Web

Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-

4283-A596-FA578C2EBDC3} - C:\Program

Files\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.d

ll
O4 - HKLM\..\Run: [MSConfig]

"C:\Windows\System32\msconfig.exe" /auto
O4 - HKLM\..\Run: [Adobe Reader Speed

Launcher] "C:\Program Files\Adobe\Reader 10.0

\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [MacDrive 8 application]

"C:\Program Files\Mediafour\MacDrive 8

\MacDrive.exe"
O4 - HKLM\..\Run: [Getting started with

MacDrive 8] "C:\Program

Files\Mediafour\MacDrive 8\MDGetStarted.exe"

/auto
O4 - HKLM\..\Run: [AppleSyncNotifier]

C:\Program Files\Common Files\Apple\Mobile

Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program

Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-

Malware (registration)] regsvr32.exe /s

"C:\Program Files\Malwarebytes' Anti-

Malware\mbamext.dll"
O4 - HKLM\..\RunOnce:

[InnoSetupRegFile.0000000001] "C:\Windows\is-

QI1LS.exe" /REG /REGSVRMODE
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-

Malware] C:\Program Files\Malwarebytes' Anti-

Malware\mbamgui.exe /install /silent
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate]

C:\Windows\system32

\Macromed\Flash\FlashUtil10q_Plugin.exe -

update plugin
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %

ProgramFiles%\Windows Sidebar\Sidebar.exe

/detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %

ProgramFiles%\Windows Sidebar\Sidebar.exe

/detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Suitcase 11.0.lnk = ?
O18 - Protocol: intu-help-qb1 - {9B0F96C7-

2E4B-433E-ABF3-043BA1B54AE3} - C:\Program

Files\Intuit\QuickBooks 2008

\HelpAsyncPluggableProtocol.dll
O23 - Service: Adobe Version Cue CS3 - Adobe

Systems Incorporated - C:\Program Files\Common

Files\Adobe\Adobe Version Cue CS3

\Server\bin\VersionCueCS3.exe
O23 - Service: Intel® Alert Service

(AlertService) - Intel® Corporation -

C:\Program

Files\Intel\IntelDH\CCU\AlertService.exe
O23 - Service: Apple Mobile Device - Apple

Inc. - C:\Program Files\Common

Files\Apple\Mobile Device

Support\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility -

ATI Technologies Inc. - C:\Windows\system32

\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. -

C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DQLWinService - Unknown owner -

C:\Program Files\Common

Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinServi

ce.exe
O23 - Service: DSBrokerService - Unknown owner

- C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FLEXnet Licensing Service -

Acresso Software Inc. - C:\Program

Files\Common Files\Macrovision Shared\FLEXnet

Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service

(gupdate1c98e3628a35d21)

(gupdate1c98e3628a35d21) - Google Inc. -

C:\Program

Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service

(gupdatem) (gupdatem) - Google Inc. -

C:\Program

Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel® Matrix Storage Event

Monitor (IAANTMON) - Intel Corporation -

C:\Program Files\Intel\Intel Matrix Storage

Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager

(IDriverT) - Macrovision Corporation -

C:\Program Files\Common

Files\InstallShield\Driver\1050\Intel 32

\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. -

C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel® Software Services

Manager (ISSM) - Intel® Corporation -

C:\Program Files\Intel\IntelDH\Intel Media

Server\Media Server\bin\ISSM.exe
O23 - Service: KService - Unknown owner -

C:\Program Files\Kontiki\KService.exe
O23 - Service: Intel® Viiv™ Media Server

(M1 Server) - Unknown owner - C:\Program

Files\Intel\IntelDH\Intel Media Server\Media

Server\bin\mediaserver.exe
O23 - Service: MacDrive 8 service

(MacDrive8Service) - Mediafour Corporation -

C:\Program Files\Mediafour\MacDrive 8

\MacDrive8Service.exe
O23 - Service: MBAMService - Malwarebytes

Corporation - C:\Program Files\Malwarebytes'

Anti-Malware\mbamservice.exe
O23 - Service: Intel® Application Tracker

(MCLServiceATL) - Intel® Corporation -

C:\Program Files\Intel\IntelDH\Intel Media

Server\Shells\MCLServiceATL.exe
O23 - Service: QBCFMonitorService - Intuit -

C:\Program Files\Common

Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS

(QBFCService) - Intuit Inc. - C:\Program

Files\Common

Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.

FCS.exe
O23 - Service: Intel® Remoting Service

(Remote UI Service) - Intel® Corporation -

C:\Program Files\Intel\IntelDH\Intel Media

Server\Shells\Remote UI Service.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions -

C:\Program Files\Common Files\Roxio

Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9

(RoxWatch9) - Sonic Solutions - C:\Program

Files\Common Files\Roxio Shared\9.0

\SharedCOM\RoxWatch9.exe
O23 - Service: SigmaTel Audio Service (STacSV)

- SigmaTel, Inc. - C:\Program

Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
O23 - Service: stllssvr - MicroVision

Development, Inc. - C:\Program Files\Common

Files\SureThing Shared\stllssvr.exe
O23 - Service: Stuffit Archive Name Service -

Smith Micro Software, Inc. - C:\Program

Files\Smith Micro\StuffIt\ArcNameService.exe

--
End of file - 6111 bytes

Sorry for the screwy HJT cut/paste, no idea why it was formatted like that. Came straight from the log file.

EDIT: Posts merged ~Budapest

Edited by Budapest, 18 July 2011 - 04:52 PM.


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#2 HelpBot

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#3 HelpBot

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