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Virus That Causes System Clock to be Incorrect


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15 replies to this topic

#1 bradleyk

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Posted 16 July 2011 - 11:05 AM

I believe I have a virus on my computer which causes the system time to be incorrect. This causes my anti-virus to be out of date and I prevents me from downloading the latest updates. I was using AVG Free edition and now I am using Microsoft Security Essentials. I have been unable to update the date and time through the Date and Time Properties dialog box. I have not noticed the virus causing any other problems on my computer. I am running Windows XP on my Dell Inspiron E1505 Laptop. I have done a system restore with CTRL+F11 (system restore built into computer) on the computer a couple of times but still have had the same problem. Is it possible for a virus to get through this partition?

I recently downloaded a time synchronizing program (Dimension 4) which corrected my computer time and now my anti-virus appears to be up to date, but I have not been able to find and remove the virus. I have ran a virus scan with Microsoft Security Essentials after everything appeared to be up to date, but it was not able to find any viruses. Does anyone have any suggestions for how to find the virus (if there is one)?

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#2 Broni

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Posted 16 July 2011 - 11:28 AM

Welcome aboard Posted Image

What are your current issues (if any)?

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#3 bradleyk

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Posted 16 July 2011 - 12:06 PM

Thanks :thumbsup:

I just downloaded Dimension 4 this morning and have not noticed any issues since then, but I am concerned that the virus may still be on my computer. Do you have any suggestions for an antivirus program or anything else I could do to check if I have a virus? Sorry I can't provide any more info...

#4 Broni

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Posted 16 July 2011 - 12:17 PM

We can surely run some checks....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#5 cryptodan

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Posted 16 July 2011 - 12:34 PM

Sorry for butting in here, but a common cause for an out of date clock is that the CMOS Battery is running low and needs to be replaced. So if the malware scans prescribed by Broni show no malware issues then replace the CMOS Battery.

#6 bradleyk

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Posted 16 July 2011 - 05:18 PM

Here are the results of the checks...

Security Check:

The Checkup-Notepad file was blank and the Security Check in the black box said "The system cannot find the path specified"

=============================================================================

MBAM Check:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7163

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/16/2011 2:05:04 PM
mbam-log-2011-07-16 (14-05-04).txt

Scan type: Quick scan
Objects scanned: 162291
Time elapsed: 6 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

=============================================================================
GMER Results:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-07-16 15:29:07
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 Hitachi_HTS541612J9SA00 rev.SBDOC74P
Running: bdvs7qsr.exe; Driver: C:\DOCUME~1\BRETT&~1\LOCALS~1\Temp\kwtyapow.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)

Device mrxsmb.sys (Windows NT SMB Minirdr/Microsoft Corporation)
Device A89B8D20

AttachedDevice fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device \FileSystem\Fs_Rec \FileSystem\UdfsCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\CdfsRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\UdfsDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Cdfs \Cdfs tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)

---- EOF - GMER 1.0.15 ----

#7 Broni

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Posted 16 July 2011 - 05:40 PM

I still need MiniToolbox log.

Download fresh copy of Security Check and try again.

Did you read Cryptodan's reply?

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#8 bradleyk

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Posted 16 July 2011 - 10:02 PM

I downloaded a new copy of Security check and had the same issue.

I did read Cryptodan's reply and that could possibly be the problem...

Here are the results from MiniToolBox:

MiniToolBox by Farbar
Ran by Brett & Mindi (administrator) on 16-07-2011 at 18:49:08
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

# Copyright © 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : DCWTFDC1

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gateway.2wire.net



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-19-B9-4E-96-21



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-19-7D-52-9E-8A

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.135

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Saturday, July 16, 2011 6:42:44 PM

Lease Expires . . . . . . . . . . : Sunday, July 17, 2011 6:42:44 PM

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.227.84, 74.125.227.80, 74.125.227.81, 74.125.227.83
74.125.227.82



Pinging google.com [74.125.227.18] with 32 bytes of data:



Reply from 74.125.227.18: bytes=32 time=65ms TTL=50

Reply from 74.125.227.18: bytes=32 time=65ms TTL=50



Ping statistics for 74.125.227.18:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 65ms, Maximum = 65ms, Average = 65ms

Server: home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 69.147.125.65, 72.30.2.43
98.137.149.56



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=75ms TTL=53

Reply from 98.137.149.56: bytes=32 time=77ms TTL=53



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 75ms, Maximum = 77ms, Average = 76ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 19 b9 4e 96 21 ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
0x20004 ...00 19 7d 52 9e 8a ...... Dell Wireless 1390 WLAN Mini-Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.135 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.135 192.168.1.135 25
192.168.1.135 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.135 192.168.1.135 25
224.0.0.0 240.0.0.0 192.168.1.135 192.168.1.135 25
255.255.255.255 255.255.255.255 192.168.1.135 2 1
255.255.255.255 255.255.255.255 192.168.1.135 192.168.1.135 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/16/2011 02:25:03 PM) (Source: Application Hang) (User: )
Description: Hanging application q4ygcuyr[1].exe, version 1.0.15.15641, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (09/13/2011 11:36:16 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0, P2 moaccapability, P3 3.0.8402.0, P4 0, P5 0, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (09/13/2011 11:21:58 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0x80070003, P2 moac, P3 cachereset, P4 3.0.8402.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (09/13/2011 07:08:18 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientsetup.exe2.1.1116.00x8004ff66common client setup outcomesetresultdatapoints0security essentialsNILNILNIL

Error: (09/13/2011 07:08:18 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientsetup.exe2.1.1116.00x8004ff66morrobootstraper__cinstallflow__internalrun - getwgacheckactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL


System errors:
=============
Error: (07/14/2011 09:13:44 AM) (Source: W32Time) (User: )
Description: The time service has detected that the system time needs to be
changed by +169107 seconds. The time service will not change the system
time by more than +54000 seconds. Verify that your time and time zone
are correct, and that the time source time-nw.nist.gov (ntp.m|0x1|192.168.1.135:123->131.107.13.100:123) is working properly.

Error: (07/14/2011 09:13:28 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 8588 minutes.
NtpClient has no source of accurate time.

Error: (07/14/2011 09:13:28 AM) (Source: W32Time) (User: )
Description: The time service has detected that the system time needs to be
changed by +169106 seconds. The time service will not change the system
time by more than +54000 seconds. Verify that your time and time zone
are correct, and that the time source time-nw.nist.gov (ntp.m|0x1|192.168.1.135:123->131.107.13.100:123) is working properly.

Error: (09/13/2011 06:20:46 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB975560).

Error: (09/13/2011 05:43:22 PM) (Source: ipnathlp) (User: )
Description: The Network Address Translator (NAT) was unable to request an operation
of the kernel-mode translation module.
This may indicate misconfiguration, insufficient resources, or
an internal error.
The data is the error code.

Error: (09/13/2011 08:23:29 AM) (Source: W32Time) (User: )
Description: The time service has detected that the system time needs to be
changed by -5187693 seconds. The time service will not change the system
time by more than -54000 seconds. Verify that your time and time zone
are correct, and that the time source time.windows.com (ntp.m|0x1|192.168.1.135:123->65.55.56.40:123) is working properly.

Error: (09/13/2011 08:00:06 AM) (Source: DCOM) (User: SYSTEM)
Description: The server {62F84090-A87D-4FA9-BF65-2AAB91B61CE5} did not register with DCOM within the required timeout.

Error: (09/13/2011 07:56:00 AM) (Source: W32Time) (User: )
Description: The time service has detected that the system time needs to be
changed by -5187693 seconds. The time service will not change the system
time by more than -54000 seconds. Verify that your time and time zone
are correct, and that the time source time.windows.com (ntp.m|0x1|192.168.1.135:123->65.55.56.40:123) is working properly.


Microsoft Office Sessions:
=========================
Error: (07/16/2011 02:25:03 PM) (Source: Application Hang)(User: )
Description: q4ygcuyr[1].exe1.0.15.15641hungapp0.0.0.000000000

Error: (09/13/2011 11:36:16 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry0moaccapability3.0.8402.000unspecifiedunspecifiedNILNILNIL

Error: (09/13/2011 11:21:58 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry0x80070003moaccachereset3.0.8402.0unspecifiedunspecifiedunspecifiedNILNILNIL

Error: (09/13/2011 07:08:18 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientsetup.exe2.1.1116.00x8004ff66common client setup outcomesetresultdatapoints0security essentialsNILNILNIL

Error: (09/13/2011 07:08:18 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientsetup.exe2.1.1116.00x8004ff66morrobootstraper__cinstallflow__internalrun - getwgacheckactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL


========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 1014.37 MB
Available physical RAM: 385.71 MB
Total Pagefile: 2442.41 MB
Available Pagefile: 1855.48 MB
Total Virtual: 2047.88 MB
Available Virtual: 1993.07 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:104.99 GB) (Free:91.65 GB) NTFS

========================= Users: ========================================

User accounts for \\DCWTFDC1

Administrator Brett & Mindi Guest
HelpAssistant SUPPORT_388945a0


== End of log ==

#9 Broni

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Posted 16 July 2011 - 10:13 PM

Your logs look rather clean.

Re-run MiniToolbox.

Checkmark following boxes:
  • List Installed Programs
Click Go and post the result.

===========================================================================

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#10 bradleyk

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Posted 17 July 2011 - 08:11 PM

Minitoolbox Running Programs:

MiniToolBox by Farbar
Ran by Brett & Mindi (administrator) on 17-07-2011 at 18:51:46
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.3.181.34)
Adobe Reader 7.0.8 (Version: 7.0.8)
AOLIcon (Version: 1.00.0000)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 2.0.5.0)
Broadcom Management Programs (Version: 8.65.05)
Conexant HDA D110 MDC V.92 Modem
Corel Snapfire Plus (Version: 1.00.0000)
Dell System Restore (Version: 2.00.0000)
Dell Wireless WLAN Card (Version: 4.100.15.8)
Digital Content Portal (Version: 1.00.0000)
Digital Line Detect (Version: 1.15)
Dimension 4 v5.0 (Version: 5.0.33)
Documentation & Support Launcher (Version: 1.00.0000)
EarthLink Setup Files (Version: 2005.2.178.0.2.2)
ESPNMotion (Version: 2.1.6.0011)
Games, Music, & Photos Launcher (Version: 1.00.0000)
GemMaster Mystic
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
Hotfix 2055 for SQL Server 2000 ENU (KB960082) (Version: 1)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4446)
Internet Service Offers Launcher (Version: 1.00.0000)
iTunes (Version: 10.3.1.55)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Learn2 Player (Uninstall Only)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
MediaDirect (Version: 4.7)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft SQL Server Desktop Engine (MICROSOFTSMLBIZ) (Version: 8.00.2039)
Microsoft Works (Version: 08.05.0818)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Otto
OutlookAddinSetup (Version: 1.0.0)
QuickTime (Version: 7.69.80.9)
RealPlayer Basic
SearchAssist
Sonic DLA (Version: 4.95)
Sonic Encoders (Version: 1.00)
Sonic MyDVD LE (Version: 6.1.1)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Sonic Update Manager (Version: 3.0.0)
Synaptics Pointing Device Driver (Version: 8.2.4.6)
Update Rollup 2 for Windows XP Media Center Edition 2005
URL Assistant
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format Runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB908250
Windows XP Media Center Edition 2005 KB912067
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Music Jukebox (Version: 2.0.0.134)

== End of log ==
===========================================================================

ESET Online Scanner did not find any threats.

#11 Broni

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Posted 17 July 2011 - 08:16 PM

Unless you installed Viewpoint Manager knowledgeably...
Go Start>Control Panel>Add\Remove (Programs and Features in Vista), and...
Uninstall any of the following programs associated with Viewpoint:
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ("drive-by-install") as it is installed without your consent through programs like AOL, AIM, Compuserve, etc.

================================================================

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.

==================================================================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

===============================================================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#12 bradleyk

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Posted 17 July 2011 - 09:23 PM

Great...thanks for all of your help! :)

#13 Broni

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Posted 17 July 2011 - 09:42 PM

You're very welcome Posted Image

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#14 bradleyk

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Posted 18 July 2011 - 08:20 PM

Sorry to bother you again, but I am concerned that the virus may have been transferred to a jump drive I have. Do you have a list of steps I could go through to ensure that the jump drive is clean?

#15 Broni

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Posted 18 July 2011 - 08:39 PM

Sure.

Install this on your computer first. It'll prevent anything from "jumping" (self-executing) from your flash drive to your hard drive.

Download, and run Flash Disinfector, and save it to your desktop (Windows Vista and Windows 7 users, scroll down)

*Please disable any AV / ScriptBlockers as they might detect Flash Disinfector to be malicious and block it. Hence, the failure in executing. You can enable them back after the cleaning process*

  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

Windows Vista and Windows 7 users
Flash Disinfector is not compatible with the above Windows version.
Please, use Panda USB Vaccine, or BitDefender’s USB Immunizer

Now you're safe to plugin USB flash drive and scan it with your AV program.

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