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MSI Laptop has stopped communicating w/router


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#1 lizzmac

lizzmac

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Posted 16 July 2011 - 04:15 AM

My daughter's laptop has been experiencing crashes for several months (unfortunately, I just found out about them). It seemed completely dead a few days ago, but I was able to get it up and running, but she has no connectivity via our wireless router. As far as I can tell all is good with the router. Her laptop is running Windows 7. Up until a few minutes ago, it was at least recognizing the router and seemed connected, but couldn't make the leap from that to an Internet connection. Now it doesn't appear to even "see" the router. I get the error message "There was a problem starting van.dll. The specified module could not be found." Earlier (a couple days ago), I was able to re-establish a connection by disabling and then re-enabling the network card, but that no longer seems to help. I have found help here before and am hoping someone can help me navigate through what I am sure are a host of issues. I ran the MiniToolBox and here is the report -- thank you!! Liz


MiniToolBox by Farbar
Ran by df (administrator) on 16-07-2011 at 02:04:15
Windows 7 Home Premium (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

# Copyright © 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

========================= IP Configuration: ================================The following helper DLL cannot be loaded: RASMONTR.DLL.


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : df-msi
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : coxhn.net
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
Physical Address. . . . . . . . . : 00-24-21-F6-0E-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
(null) UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
(null) UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...00 24 21 f6 0e 4b ......NVIDIA nForce 10/100/1000 Mbps Ethernet
1...........................Software Loopback Interface 1
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/16/2011 02:04:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2011 02:04:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2011 02:04:15 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2011 01:20:52 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2011 01:18:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2011 01:17:31 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2011 01:16:42 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2011 01:11:40 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2011 01:11:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2011 01:10:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (07/16/2011 02:04:20 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.0.3.13070)
Adobe Flash Player 10 ActiveX (Version: 10.2.159.1)
Adobe Reader 9.2 (Version: 9.2.0)
Apple Application Support (Version: 1.2.1)
Apple Mobile Device Support (Version: 3.0.1.3)
Apple Software Update (Version: 2.1.2.120)
ArcSoft Magic-i Visual Effects 2 (Version: 2.0.10.94)
ArcSoft Print Creations - Album Page
ArcSoft Print Creations - Brochures & Flyers
ArcSoft Print Creations - Funhouse II
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations - Photo Prints
ArcSoft Print Creations - Scrapbook
ArcSoft Print Creations - Slimline Card
ArcSoft Print Creations (Version: 3.0.255.407)
ArcSoft WebCam Companion 3 (Version: 3.0.32.221)
AVS Screen Capture version 2.0.1
AVS Update Manager 1.0
AVS Video Editor 5
AVS Video Recorder 2.4
AVS4YOU Software Navigator 1.4
Bonjour (Version: 2.0.1.2)
BurnRecovery (Version: 3.0.912.401)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Digital Photo Navigator 1.5
EA Download Manager (Version: 6.0.4.10)
EA Download Manager (Version: 7.1.3.3)
Finger Sensing Pad Driver (Version: 8.5.6.4)
FrostWire 4.20.9 (Version: 4.20.9.0)
InterVideo WinDVD 8 (Version: 8.0.20.95)
iTunes (Version: 9.1.1.12)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Junk Mail filter update (Version: 14.0.8089.726)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel 2007 Help Actualización (KB963678)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Powerpoint 2007 Help Actualización (KB963669)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (Arabic) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Basque) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Catalan) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Dutch) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Galician) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (German) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Portuguese (Brazil)) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word 2007 Help Actualización (KB963665)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Search Enhancement Pack (Version: 1.2.123.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mise à jour Microsoft Office Excel 2007 Help (KB963678)
Mise à jour Microsoft Office Powerpoint 2007 Help (KB963669)
Mise à jour Microsoft Office Word 2007 Help (KB963665)
msi Software Install (Version: 3.0.911.2701)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Web Search (My Fun Cards)
Norton Internet Security (Version: 16.7.0.30)
Norton Security Suite (Version: 4.3.0.5)
NVIDIA Drivers (Version: 1.3)
NVIDIA ForceWare Network Access Manager (Version: 1.00.7316)
PowerCinema NE for Everio
PowerDirector Express
PowerProducer (Version: 074511a(3.7)_Vista_JVC)
QuickTime (Version: 7.66.71.0)
Realtek High Definition Audio Driver (Version: 6.0.1.5859)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30093)
Skype Toolbars (Version: 5.5.7896)
Skype™ 5.3 (Version: 5.3.120)
System Control Manager (Version: 2.209.0724.004.10)
The Sims 2 Pets
The Sims™ 2 Seasons
The Sims™ 3 (Version: 1.22.9)
The Sims™ 3 Ambitions (Version: 4.10.1)
The Sims™ 3 World Adventures (Version: 2.14.4)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Mobile Device Center (Version: 6.1.6965.0)
WinRAR archiver
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
Zoo Tycoon: Complete Collection

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 3327.24 MB
Available physical RAM: 2123.32 MB
Total Pagefile: 6652.75 MB
Available Pagefile: 5580.7 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.18 MB

========================= Partitions: =====================================

1 Drive c: (OS_Install) (Fixed) (Total:172.79 GB) (Free:64.17 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:115.2 GB) (Free:113.51 GB) NTFS
4 Drive f: (Lexar) (Removable) (Total:1.87 GB) (Free:0.7 GB) FAT

========================= Users: ========================================

User accounts for \\DF-MSI

Administrator df Guest

========================= Minidump Files ==================================

No minidump file found

== End of log ==

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#2 lizzmac

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Posted 16 July 2011 - 07:12 PM

No response needed at this time - I managed to get it up and running, but there seems to be a ton of other problems. You'll see me soon in the
Malware etc. removal forum :)

Liz

#3 boopme

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Posted 16 July 2011 - 10:02 PM

Ok, thanks for the update
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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