When I turn on my laptop, it loads like it usually does, but when it's getting ready to boot up Windows, it gets stuck at the loading process and never takes me to the login screen. Someone told me that I may have a virus that's preventing Windows from booting. I tried going into Safe Mode, but that option never shows up. I tried doing a System Restore, but it tells me that there isn't a restoring point available. I tried backing up my files, but it tells me that I need to plug in a USB drive even when I have one already plugged in.
My laptop didn't come with a recovery cd, so I can't wipe out my system clean...Besides, I really don't want to wipe it clean if I can't even backup my files. What do I do?
Someone please help. Thank you.