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IP provider mal ware warning

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#1 bruce12321


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Posted 15 July 2011 - 12:12 AM

I keep recieving emails from my internat service provider (Optus) warning me that I may have malware and my computer could be a zombie Ther is no obvious performance or useage problems with any of computers
I ran stopzilla a free virus program and it deletede a few cookies but this warning keeps comming
I just down loaded Spy Hunter 4 and it found 7 possible problem but thay all apear to be tracking cookies and I doubt if the $39 required to register to then delet them is worth it. (also it has replaced my home page with its page which also leads me to not want to register)
the Network has 4 computers but I'm fairly sure this warning is caused by just one computer as other one are all very slow or usually off.
Can you offer any advice or recomend a reputable program fpr detecting /deleting malware?

I have copied typical warning email below

Dear Optus Internet Customer

We have been notified on 2011-07-12 by the Australian Communications and
Media Authority (ACMA www.acma.gov.au) that your computer may be
compromised by malware (such as a virus/trojan).


Optus Internet is a participant in the Australian Internet Security
Initiative, run by the ACMA. The Initiative is aimed at identifying
compromised computers (sometimes called "zombies") on the Australian

Computers can become compromised through the surreptitious installation of
malicious software (malware) that enables the computer to be controlled
remotely for illegal and harmful activities without the computer user's

Zombies are computers that have been infected by a computer virus or a
similar intrusion, including hacking. Once infected, zombies can be used to
commit online crimes remotely from anywhere in the world without the
computer owner knowing. Online crimes include sending spam or hosting
offensive material. Owners of the computers may also find themselves paying
for bandwidth they did not know they were using.

Under the Initiative, Optus Internet receives daily lists of internet
connections that are suspected of being linked to compromised computers.
Your internet connection has appeared on this list.

The malware identified as the compromise on your computer is "Trojan:

Please take action to resolve this issue as soon as possible. We remind you
that the terms of your contract require you to ensure that your use of the
service does not affect other users or contravene any laws. Failure to take
action to resolve this issue may lead to your Optus Internet service being
temporarily quarantined or suspended in order to protect the Optus network
and other internet users. (For more information, see the Optus Internet
Acceptable Use Policy (Appendix H) at

What you should do

The best way to prevent your computer being infected is to use anti-virus
software and a firewall, and keep security patches up-to-date. You may also
wish to consider anti-spyware software and a spam filter.

If you are already using anti-virus software, we recommend you update your
virus scanning software then scan your system to detect & remove any virus
you may have.

If you do not have a virus scanner there are many companies which offer
software that can be downloaded or trialled from the Internet. More
information about viruses and virus protection can be found at our Online
Safety area at: http://www.optuszoo.com.au/help/dsl/safety/spam or at our
online FAQ at: http://www.optuszoo.com.au/help/dsl/faqs/safety

If you have the Optus Internet Security Suite and need help with your
subscription number or your Security Suite account, please go to the
website http://www.optuszoo.com.au/help/securitysuite/account. If you are
having problems using the product, try the Help section within the
application, which can be accessed via the Help button at the bottom left
hand side of the Security Suite control panel.

If you have any queries regarding this email, please contact the Optus
Internet Abuse Team on abuse@optusnet.com.au.

Optus Internet Abuse Team

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#2 Broni


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Posted 15 July 2011 - 12:25 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.


Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website


My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


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