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Trojan.Agent/Gen.FAKEAlert(local) and some other goodies...


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#1 blpearl

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Posted 14 July 2011 - 11:49 PM

Ok... I have a computer here running Windows XP SP3 and I have tried EVERYTHING I can think of. I have tried to boot into UBCD4Win, Safemode (W/ and w/out networking), Normal Startup and ran a battery of malware/virus removal tools on it. Still having issues with a slow machine and phantom processes. Where would you like to begin?

P.S. Thank you in advance...

Edited by Orange Blossom, 15 July 2011 - 12:22 PM.
Moved to AII for initial assistance. ~ OB


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#2 Orange Blossom

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Posted 15 July 2011 - 12:25 PM

ran a battery of malware/virus removal tools on it


Which ones? Did they find anything?

Were you or are you experiencing any issues besides the computer being slow?

What do you mean by "phantom processes?" Where do you find them?

Orange Blossom :cherry:
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#3 blpearl

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Posted 15 July 2011 - 01:04 PM

I ran the softwares in the order that follows: CCleaner, Avira, SuperAntiSpyware, MalwareBytes, ComboFix, MGTools. Those got rid of a few infections, hidden toolbars and tracking cookies but didn't seem to resolve the speed issue.

FOUND INFECTIONS: Trojan.Agent/Gen.FakeAlert(local) x2, Win32/Adware.toolbar.dealio x2, widgitoolbar.dll, and a few more I didn't write down.

I then followed this order of program execution: ComboFix, EasyClean, Windows Malicious Software Removal Tool, SAS, NOD32, TrendMicro Housecall, McAfee Stinger, Eset Online Scanner.

None of these found anything, yet I still have the issue of a slow responding machine and outgoing attempts blocked by MalwareBytes.

Originally, there was a fake AV alert which prompted the scans. This is not my computer and I have limited scope as to when this started happening. I believe that my Java installation is corrupted as I cannot uninstall or install any updates, but I guess that is for another post.

The "phantom processes" I am referring to were by Spigot, Inc. named, "Autoupdater.exe" and "WidgiToolbar.dll." They kept popping up randomly and disappearing.

Thanks for your help. What do you need now?

Edited by blpearl, 15 July 2011 - 01:08 PM.


#4 boopme

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Posted 15 July 2011 - 03:00 PM

Hello having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you have.

Let me know if that went well.
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#5 blpearl

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Posted 15 July 2011 - 03:46 PM

I am successful and have posted my logs to http://www.bleepingcomputer.com/forums/topic409732.html

Thank you.

#6 boopme

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Posted 15 July 2011 - 10:07 PM

Thank You!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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