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A gadget caught fire today :-(


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#1 subtropical

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Posted 14 July 2011 - 03:47 PM

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I have an iPod touch 4g. Bought a Mophie Juice Pack Air external battery/case.

This is/was my second one. The first just quit and they sent me a replacement. The replacement caught fire this morning. My hand has a slight burn. Just a couple of seconds after I plugged it in for a sync I smelled something -smoke then my hand stated to hurt. Pulled the plug and ended up using plyers to get it off the ipod, the ipod is ok as of now.

Of course I want my money back for the gadget but to whom should I report the fire? If I had done my normal morning routine, plug in then head to the bathroom, my home could have burnt down while in the shower :angry:

I would feel so bad if someone was harmed by my failure to contact some agency to issue a recall. Please give me some advice.

TIA!
:-)

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#2 cryptodan

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Posted 14 July 2011 - 03:58 PM

well before a recall can happen there has be a known wide issue of this happening.

#3 Animal

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Posted 14 July 2011 - 04:20 PM

I would feel so bad if someone was harmed by my failure to contact some agency to issue a recall. Please give me some advice.


Go here: US Consumer Product Safety Commission

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#4 rigel

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Posted 15 July 2011 - 09:14 PM

Animal nailed it. Remember to document everything you were doing with the device. Save any charger or associated materials as well. Take pictures.

I had a similar thing to happen to me a couple of years ago and Animal helped me through it. I ended up contacting my state advocate office to have my situation resolved as the company I was working with dragged their feet. I do recommend calling Apple and letting them know what happened. Tell them you were burned with the device. You will be on the phone for a while, but hopefully they will replace the device without question as iPods are not suppose to spontaneously catch fire. They will probably want the device mailed to them along with your Mophie Juice Pack Air external battery/case so they can determine what component cause the problem.

Good luck

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