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UNKNOWN MULTIPLE MALWARE ETC


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3 replies to this topic

#1 abeus

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Posted 14 July 2011 - 09:06 AM

Hello. I am abeus. I have problems on my regular computer running Windows XP. Because of the severity of those problems, throughout the process of eliminating those problems I will be communicating on this, a separate computer. I started this topic in the "Windows XP and Professional" Forum on July 9, 2011. I had an exchange of five emails with Artrooks before he advised me on July 12 that my problems were not of the right nature to be handled on that Forum. He advised me further to start a new topic at this "Virus, Trojan, Spyware and Malware removal Logs" Forum. I have read all of the information requesting certain steps be taken previous to starting a topic on this Forum and I complied with the ones relative to "Notification". Other steps I didn't comply with for the reason that I believed any effort I might make to comply could possibly complicate the circumstances already on my computer. I'll be happy to comply to any steps requested by the trained and experienced person who replies to this topic. The history and circumstances of my problems are spelled out in the emails sent to Artrooks. If the party who answers this posting would refer to those emails they would get a fairly clear picture of what the circumstances are. Or, if it is preferred I will be more than happy to copy and paste or restate them here on this forum at you request. I look forward to your reply. Thanks
abeus

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#2 HelpBot

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Posted 29 July 2011 - 05:45 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you!

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

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#3 fireman4it

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Posted 31 July 2011 - 09:41 AM

Hello,

Can you please post the logs requested in the previous post.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#4 fireman4it

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Posted 03 August 2011 - 04:49 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





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