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antivirus not working


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3 replies to this topic

#1 josh@bcn

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Posted 14 July 2011 - 06:08 AM

Hi everybody,

I am basically new in this site and to be honest, I know very little when it comes to computer, so to say...I am not good with technical problems. Just the other day my antivirus (avast) stopped working, so I thought it already expired, well I just downloaded it not so long ago and I also made a free registration. I searched the most recommended free antivirus software and i picked cloud (panda) antvirus, when I woke up the ff. morning it was not working. I freaked out and begun to wonder what's happening so I downloaded avira and to some misfortunes when I wake up this morning, it is not already working. So here I am, asking for some help. This is already giving me headache because computers are not my stuff. I did this DDS thing, and I have it now in my desktop... like notepad thing? so, pleas ehelp me... what will I do? I would appreciate your help guys and I am really so worried now... so please...

Thank you in advance.

Josh

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#2 quietman7

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Posted 14 July 2011 - 06:51 AM

I did this DDS thing, and I have it now in my desktop... like notepad thing? so, pleas ehelp me... what will I do?

DDS logs are not permitted in this forum. If you already read and followed the "Preparation Guide", post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
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#3 josh@bcn

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Posted 14 July 2011 - 08:43 AM

Hi, thanks for the immediate reply. I am sorry for having this posted in the wrong forum.
My apologies.

#4 quietman7

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Posted 14 July 2011 - 10:59 AM

You're welcome.

Your log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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