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IE will not start after an update


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5 replies to this topic

#1 EdKeith

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Posted 13 July 2011 - 02:34 PM

I tried to get help from MS but they were extremely unhelpful, so I am trying here.

I'm helping my farther with his MS-Windows XP computer.

System:
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 3

Computer:
AMD Sempron™ Processor
3100+
1.80 GHz, 704 MB of RAM
Physical Address Extension




Last night everything was working. The following updates were applied and the system was shut down.

Windows Malicious Software Removal Tool - July 2011 (KB890830)

Security Update for Windows XP (KB2507938)

Security Update for Windows XP (KB2555917)



This afternoon everything seems to work except Internet Explorer. It gives the following error message.

The application failed to initialize property (0xc0000005). Click on OK to terminate the application.

I do not know what version of IE he was running, and do not know how to check when I can't start IE.


Fortunately I installed Firefox some time ago, so I can still search the web for help.

Has anyone else seen a problem like this?

Thanks for any help,

-EdK

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#2 hamluis

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Posted 13 July 2011 - 04:57 PM

Files become corrupted/damaged all the time...I would try uninstalling/reinstalling the named application.

Alternately...just reinstall IE 8 from your desktop, that may work.

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

Louis

Edited by hamluis, 13 July 2011 - 05:01 PM.


#3 .X.

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Posted 14 July 2011 - 02:33 AM

You can check which version he has by going into add or remove programs and seeing if there is an entry for IE8. Alternatively, you can go to C:\Program Files\Internet Explorer\ highlight IEXPLORE.EXE and look at the version in the status bar (or right click it and go to properties).

#4 USN Vet

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Posted 14 July 2011 - 06:29 AM

Do you have a restore point, prior to the MS updates ?

Also, from another post here, uninstalling IE8 may cause some problems: My link
Feel free to ignore my comment, just another user !

#5 TulsaRose

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Posted 14 July 2011 - 07:07 AM

Ed, have you gone to Microsoft Support and read through this article? After reading all the info, you could run Fix It to see if that repairs IE.

How to reinstall or repair IE

If that doesn't clear up the problem, scroll down to the section Let me fix it myself and follow the directions for Reset Internet Explorer Settings then Restart your computer.

The section after that refers to Reinstalling IE and you will need to know which version is on the computer.

HTH!

Rosie

WinXP Pro sp3 \ Firefox, Panda, MBAM, SAS, SpywareBlaster


#6 EdKeith

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Posted 14 July 2011 - 11:03 AM

Thanks for all the replies. Unfortunately, I still have not been able to solve the problem.

I went back to the restore point from the day before the updates, when everything was known to be working. This did not help.

I ran fix_it. This did not help.

I was not able to Reset Internet Explorer Settings, because the instructions
required I start IE, which I could not do.

I reinstalled IE8. That did not help either.

I do not know if my father still has the original CD's (assuming he even got
a set with his computer) So reinstalling Windows XP may not be possible.

I looked at the other topic, but that person's problem is not the same as mine; I can not start IE, while he has problems after it starts.

I am beginning to suspect my registry may have been changed, but have no idea how to figure out what the change could have been. Is there a log of changes to the registry? If not there should be.

Any other ideas would be greatly appreciated.

Thanks very much for your help so far,

-EdK




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