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DDS.scr in Windows x64


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6 replies to this topic

#1 carlosk2000

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Posted 13 July 2011 - 02:32 PM

Following the "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help", I downloaded DDS.scr to my desktop. My machine is Windows Vista x64 Home Premium Edition.

I run DDS.scr from my desktop, it opens the notepad, but it only generates garbage, nothing legible.

Is the a way to fix this? Or other version of DDS.scr compatible with my machine?

Thanks in advance to anybody that can help me.

Carlos Küster
Santiago, CHILE

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#2 HelpBot

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Posted 29 July 2011 - 05:45 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you!

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

First, I need to know if you still need help! To tell me this, please click on http://www.bleepingcomputer.com/logreply/409358 and follow the instructions there. If you do not still need help, this is all you need to do. If you do need help please continue below.

***************************************************

If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 m0le

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Posted 31 July 2011 - 10:38 AM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.

Please carry out HelpBot's instructions above and we can take it from there.
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#4 carlosk2000

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Posted 01 August 2011 - 12:04 AM

Thank you m0le ... I used DDS.pif instead of DDS.scr & it worked out, it did generated the .LOG

Thanks again,

Carlos.

#5 m0le

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Posted 01 August 2011 - 06:43 PM

Are you still looking for help or is the machine fine now?
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#6 carlosk2000

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Posted 01 August 2011 - 11:05 PM

Machine is fine. I was just looking for a way to execute DDS in my Windows Vista x64.
As I told you, DDS.scr didn't work out... but DDS.pif did.
That is what I was trying to accomplish, so thanks again, everything seems fine here.

#7 m0le

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Posted 02 August 2011 - 05:50 PM

Good news.

Thanks for letting me know :thumbup2:

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This topic has been closed.

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