Posted 13 July 2011 - 12:25 AM
My computer is restarting over and over again. I can run it in safe mode and have been using it to get work done that way, but I need to figure out a real solution to the problem. I'm hoping someone here might be willing and able to help.
My laptop is HP G60 Notebook PC with Windows Vista Home Premium. Service Pack 2. 32-bit Operating system. Pentium ® Dual-Core CPU; 3 GB.
A few days ago, I plugged my computer into one of the two HP printers we have. I've used this printer many times before. The paper ran out and rather than filling up the printer, I just decided to cancel the print and unplugged my computer quickly from the printer. When I picked the laptop up to take it into another room, I tilted it to the side and heard a strange sound-- like a fan dying or system failing. The computer was restarting at that point and then it didn't stop restarting. I was able to start it in safe mode and safe mode with networking just fine.
I ran spybot, malware bytes, and avg. No infected items showed up.
So, I started reading forums about printer drivers, thinking that was the issue. So I went into the driver information and printer information on my computer. I was not able to roll back the printer driver, so I just deleted the files for the hp printer that I was using when the computer crashed. That didn't help. And, I didn't really know what I was doing in the first place by removing the drivers for the printer.
I then tried to do a system restore. This warning popped up: "To perform an offline System Restore, you must specify which Windows installation you would like to restore. For example, if the installation located in "C:\Windows" shoudl be restored, enter the following command: rstrui.exe/OFFLINE:C:\Windows
I tried enterring that command in the run menu. It says "Windows cannot find 'restrui.exe/OFFLINE:C:\Windows.'
I would like to try a system repair, but I'm away from home until next week and don't have the original Vista disc.
Some Miscellaneous information that could help:
1) The day before the computer crashed, the number part of the keyboard wasn't working right. I'd push a number to enter it into a document and the cursor would move to a different section of the document.
2) Just two weeks ago, I replaced the battery with a 12 cell. It been working great, but I noticed the laptop seems hotter. I had been using the computer 15-18 hours/day trying to finish a huge project. Can overheating cause this issue? I try to keep the computer on a hard surface, and at the time of crash, it wasn't being smothered in a blanket or anything.
3) In mid-May, my browser was hijacked. Running Spybot, AdWare, Malebytes helped me get rid of it, or so I thought.
If anyone has any suggestions, please send them my way.
Thanks so much.