Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Laptop Restarting over and over again. Works in Safe Mode.


  • Please log in to reply
7 replies to this topic

#1 happydoc

happydoc

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:16 PM

Posted 13 July 2011 - 12:25 AM

Hello,

My computer is restarting over and over again. I can run it in safe mode and have been using it to get work done that way, but I need to figure out a real solution to the problem. I'm hoping someone here might be willing and able to help.

My laptop is HP G60 Notebook PC with Windows Vista Home Premium. Service Pack 2. 32-bit Operating system. Pentium ® Dual-Core CPU; 3 GB.

A few days ago, I plugged my computer into one of the two HP printers we have. I've used this printer many times before. The paper ran out and rather than filling up the printer, I just decided to cancel the print and unplugged my computer quickly from the printer. When I picked the laptop up to take it into another room, I tilted it to the side and heard a strange sound-- like a fan dying or system failing. The computer was restarting at that point and then it didn't stop restarting. I was able to start it in safe mode and safe mode with networking just fine.

I ran spybot, malware bytes, and avg. No infected items showed up.

So, I started reading forums about printer drivers, thinking that was the issue. So I went into the driver information and printer information on my computer. I was not able to roll back the printer driver, so I just deleted the files for the hp printer that I was using when the computer crashed. That didn't help. And, I didn't really know what I was doing in the first place by removing the drivers for the printer.

I then tried to do a system restore. This warning popped up: "To perform an offline System Restore, you must specify which Windows installation you would like to restore. For example, if the installation located in "C:\Windows" shoudl be restored, enter the following command: rstrui.exe/OFFLINE:C:\Windows

I tried enterring that command in the run menu. It says "Windows cannot find 'restrui.exe/OFFLINE:C:\Windows.'

I would like to try a system repair, but I'm away from home until next week and don't have the original Vista disc.

Some Miscellaneous information that could help:
1) The day before the computer crashed, the number part of the keyboard wasn't working right. I'd push a number to enter it into a document and the cursor would move to a different section of the document.
2) Just two weeks ago, I replaced the battery with a 12 cell. It been working great, but I noticed the laptop seems hotter. I had been using the computer 15-18 hours/day trying to finish a huge project. Can overheating cause this issue? I try to keep the computer on a hard surface, and at the time of crash, it wasn't being smothered in a blanket or anything.
3) In mid-May, my browser was hijacked. Running Spybot, AdWare, Malebytes helped me get rid of it, or so I thought.

If anyone has any suggestions, please send them my way.
Thanks so much.

BC AdBot (Login to Remove)

 


#2 MarkGS

MarkGS

  • Members
  • 245 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:16 PM

Posted 13 July 2011 - 08:15 AM

When I picked the laptop up to take it into another room, I tilted it to the side and heard a strange sound-- like a fan dying or system failing.


The HDD could have been damaged.. that sound you heard could have been a platter being scratched.. I would suggest running a HDD diagnostic on it. When you attempted the system restore did you try to do it through safe mode or the recovery console?

One thing you may try is a check disk.. but if that platter got scratched that drive needs to be changed..

While in CMD via safe mode or recovery console

"chkdsk /f"

The system should schedule the check for the next reboot.

#3 happydoc

happydoc
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:16 PM

Posted 14 July 2011 - 04:12 PM

Hi,
Thanks for the suggestion.

I checked the hard drive ad it "passed". I also checked the memory and it was ok too. Anyting else I should try?
Thanks!

#4 happydoc

happydoc
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:16 PM

Posted 15 July 2011 - 12:58 AM

Ok, I have more information and hope someone might be willing to help me through the steps to fixing the computer.

I turned off the restart on failure option and got the Blue Screen to stay on so that I could read it.

It provides a Stop error: oxooooooo8e (ox8243c157, ox8c1ff91c, 0x000000000).
I'm seeing a lot of different suggestions on how to fix this. I'm just not sure which one to follow.

Anyone out there?

#5 happydoc

happydoc
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:16 PM

Posted 15 July 2011 - 01:42 AM

I found a previous post on the blue screen of death and went ahead and downloaded BlueScreenView. Here was the report. Does this help?




==================================================
Dump File : Mini062211-01.dmp
Crash Time : 6/22/2011 12:56:58 AM
Bug Check String : WORKER_INVALID
Bug Check Code : 0x000000e4
Parameter 1 : 0x00000001
Parameter 2 : 0x8bd63cec
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+4a3c
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+ac72e
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini062211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 141,336
==================================================

==================================================
Dump File : Mini061811-01.dmp
Crash Time : 6/18/2011 2:38:05 AM
Bug Check String : WORKER_INVALID
Bug Check Code : 0x000000e4
Parameter 1 : 0x00000001
Parameter 2 : 0x8bd57cec
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+4a3c
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+ac72e
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini061811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 141,312
==================================================

==================================================
Dump File : Mini060911-02.dmp
Crash Time : 6/9/2011 8:51:24 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8246ed81
Parameter 3 : 0x8bd6f91c
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+23ad81
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+23ad81
Stack Address 1 : ntkrnlpa.exe+23ae75
Stack Address 2 : ntkrnlpa.exe+21245e
Stack Address 3 : ntkrnlpa.exe+2305fe
Computer Name :
Full Path : C:\Windows\Minidump\Mini060911-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 141,312
==================================================

==================================================
Dump File : Mini060911-01.dmp
Crash Time : 6/9/2011 12:55:07 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82456d81
Parameter 3 : 0x8d80391c
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+23ad81
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+23ad81
Stack Address 1 : ntkrnlpa.exe+23ae75
Stack Address 2 : ntkrnlpa.exe+21245e
Stack Address 3 : ntkrnlpa.exe+2305fe
Computer Name :
Full Path : C:\Windows\Minidump\Mini060911-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 141,336
==================================================

==================================================
Dump File : Mini020111-01.dmp
Crash Time : 2/1/2011 9:19:50 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000004
Parameter 2 : 0x00000258
Parameter 3 : 0x84d19020
Parameter 4 : 0x00000000
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+29549
File Description : Default Hub Driver for USB
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a8266
Stack Address 1 : ntkrnlpa.exe+47f28
Stack Address 2 : RTSTOR.SYS+5e34
Stack Address 3 : RTSTOR.SYS+33ab
Computer Name :
Full Path : C:\Windows\Minidump\Mini020111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,968
==================================================

==================================================
Dump File : Mini091710-01.dmp
Crash Time : 9/17/2010 12:34:22 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x87887030
Parameter 3 : 0x878acbe8
Parameter 4 : 0x862919d8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : ntkrnlpa.exe+313fb
Stack Address 2 : ntkrnlpa.exe+31018
Stack Address 3 : ntkrnlpa.exe+aa30b
Computer Name :
Full Path : C:\Windows\Minidump\Mini091710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,968
==================================================

==================================================
Dump File : Mini071910-01.dmp
Crash Time : 7/19/2010 5:25:17 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 0x00000008
Parameter 2 : 0x00000006
Parameter 3 : 0x00000006
Parameter 4 : 0x87806620
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+141df
File Description : Default Hub Driver for USB
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : usbhub.sys+141df
Stack Address 2 : usbhub.sys+1450e
Stack Address 3 : usbhub.sys+18cb8
Computer Name :
Full Path : C:\Windows\Minidump\Mini071910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 203,504
==================================================

==================================================
Dump File : Mini061910-01.dmp
Crash Time : 6/19/2010 10:06:54 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000004
Parameter 2 : 0x00000258
Parameter 3 : 0x84d1a828
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+770c
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a8266
Stack Address 1 : ntkrnlpa.exe+47f28
Stack Address 2 : RTSTOR.SYS+5e34
Stack Address 3 : RTSTOR.SYS+33ab
Computer Name :
Full Path : C:\Windows\Minidump\Mini061910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,968
==================================================

==================================================
Dump File : Mini060710-01.dmp
Crash Time : 6/7/2010 10:34:04 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x877b4030
Parameter 3 : 0x877f6be8
Parameter 4 : 0xb7171650
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : ntkrnlpa.exe+313fb
Stack Address 2 : ntkrnlpa.exe+31018
Stack Address 3 : ntkrnlpa.exe+aa30b
Computer Name :
Full Path : C:\Windows\Minidump\Mini060710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,968
==================================================

==================================================
Dump File : Mini012010-01.dmp
Crash Time : 1/21/2010 12:04:32 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x87823030
Parameter 3 : 0x8792a030
Parameter 4 : 0x8593b798
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb0d
Stack Address 1 : ntkrnlpa.exe+313ab
Stack Address 2 : ntkrnlpa.exe+30fc8
Stack Address 3 : ntkrnlpa.exe+aa2eb
Computer Name :
Full Path : C:\Windows\Minidump\Mini012010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,968
==================================================

#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,299 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:08:16 PM

Posted 15 July 2011 - 12:34 PM

<<I turned off the restart on failure option and got the Blue Screen to stay on so that I could read it.

It provides a Stop error: oxooooooo8e (ox8243c157, ox8c1ff91c, 0x000000000).>>

If you ran BlueScreenView today...the above erroer should have been included as your report. It isn't. Try running BlueScreenView again, please.

Louis

#7 happydoc

happydoc
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:07:16 PM

Posted 16 July 2011 - 12:04 AM

Hi,
I found it weird as well that the recent crash was not listed on the Bluescreen report. I ran the program multiple times this evening to see if I could get different results, but only the previous errors show up. I've also spent some time searching for solutions to the Errors ox8243c157, ox8c1ff91c, but I can't find anything on them. I'm really lost at this point. Should I even try to fix the errors or just try the repair when I get back home and have access to my Vista disks?
Thanks for your help.

#8 hamluis

hamluis

    Moderator


  • Moderator
  • 56,299 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:08:16 PM

Posted 16 July 2011 - 11:32 AM

Well...I don't know what effect a system reinstall would have...when I would be more inclined to suspect hardware problems or malware, based on the fact that the system works in safe mode.

That number combo you provided for the error...comes up blank when using Google, which is also unusual.

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users