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Gateway desktop won't boot up


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#1 CCross

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Posted 12 July 2011 - 09:01 PM

I have 3 year old Gateway DX4720-03. Twice today I got the blue screen memory dump, didn't know what to do so turned off computer at tower. The 2nd time I turned it back on, it went to the screen to select to start up in safe mode etc. I just chose to start up regular way. Got my desk top with no problem, started running Spybot, then everything went black. Had to turn it off at tower again. Now when I turn it on I just get the Gateway Logo, then no signal RGB then screen goes dark again. It sounds like it wants to boot up but then the blue light display for the power button just fades in & out & nothing happens. Is my hard drive shot or could it be another problem?

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#2 MrBruce1959

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Posted 12 July 2011 - 09:45 PM

Hello and welcome to Bleepingcomputer.

Have you made any recent changes to your system in the last few days, which includes new hardware or drivers?

Try booting the system up and press any key mentioned on the screen to enter setup, this might be the F1, F2 or DEL (delete) key.

Search the BIOS screen for fail safe or load system defaults and choose that option, reboot the system.

During the black screen with options to choose from, try choosing "last configuration that worked" and allow the system to boot to windows.

If your system continues to act up, boot windows one more time, this time during the black screen choose disable automatic restart, the next time your system fails, you should have a blue screen with information regarding what caused the error and the system to crash.

If it is possible, you can take a snap shot of the screen and post a link to the image.

If you can boot into windows you can use blue screen view to diagnose your crash issues and also post the log for our review.

Download BlueScreenView 
No installation required. 
Double click on BlueScreenView.exe file to run the program. 
When scanning is done, go Edit>Select All
Go File>Save Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks in advance.

Bruce.

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#3 CCross

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Posted 14 July 2011 - 07:00 AM

Thank you MrBruce.

I'll give this a try & see if I'll be able to do anything. I appreciate your assistance, thanks again.

#4 Allan

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Posted 14 July 2011 - 07:06 AM

The "no signal" message on the display typically indicates the display and the display adapter are not communicating. Could be a bad display, a bad display adapter, a bad connection, or something totally unrelated. If the advice from Bruce doesn't help I'd suggest trying a different video card.

Edited by Allan, 14 July 2011 - 07:06 AM.


#5 MrBruce1959

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Posted 14 July 2011 - 07:07 AM

You're welcomed and I will be watching this thread for your next reply. :wink:

Bruce.

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