when I run into normal mode,there is some sort of windows recovery scan (not sure of what it's called) and there's a notification saying critical error and or can't access hardware and my desktop is empty is it a sign that my files were hidden because of a malware/spyware/virus? what specific virus/malware/spyware is it?. I also have a blank desktop,while in this mode and also in the safe mode.
I also need to backup first my files,can I do this with a dvd cd aside from an external hard drive? Can I do this backup while in safe mode? How?
I mentioned that I have a hunch that having an empty desktop while in normal mode is that my files are hidden by the malware? Is it safe to unhide my files for me to have a backup? how do I do this?
it's weird,but it seems that the windows recovery thing doesn't pop out in my desktop,it's been twenty two days since the infection,what could this mean? help,is this another trick due to the malware? or there is a hidden agenda of the malware to pretend it does not working,what should I do?
haven't tried ANY of the solutions written here,all I did for the first 3 days of infection was perform a system scan in safe mode.every time I do a full system scan and avira didn't detect anything
I already downloaded a new unhideexe and run it
it says :
then it showed a message saying:
"your files should now be visible. if you are still missing start menu items,please temporarily disable your Antivirus
or security programs and try again in the event that they interefered with the restoral process"
what should I do? the files in my desktop is already visible but I haven't seen my recycle bin yet..it was misssing since the malware infected my laptop.
Please help,and thanks in advance!
Finished running defogger,dds and gmer,and it is scanned C:\ I also have D:\ should I also scan it later in dds?
btw,I also got panda antivirus installed on the infected one,but I cannot disable it or run it since before the infection began,and it doesnt scan when I run it should I uninstall it I already disabled avira and mcaffe is already exxpired and I cannot change any setting about it?
here are the logs