Hello, I moved this from W7 to Am I Infected
Run one more scan please.Reboot into Safe Mode with NetworkingHow to start Windows 7 in Safe ModeNext run Superantisypware (SAS): Download and scan with SUPERAntiSpyware
Free for Home Users
- Double-click SUPERAntiSpyware.exe and use the default settings for installation.
- An icon will be created on your desktop. Double-click that icon to launch the program.
- If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
- In the Main Menu, click the Preferences... button.
- Click the Scanning Control tab.
- Under Scanner Options make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Scan for tracking cookies.
- Terminate memory threats before quarantining.
- Click the "Close" button to leave the control center screen.
- Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
- On the left, make sure you check C:\Fixed Drive.
- On the right, under "Complete Scan", choose Perform Complete Scan.
- Click "Next" to start the scan. Please be patient while it scans your computer.
- After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
- Make sure everything has a checkmark next to it and click "Next".
- A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
- If asked if you want to reboot, click "Yes".
- To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
- Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner
instead. Save the randomly named file (i.e. SAS_.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
If this did not fix it then Use Process Explorer to see what's running at startup.
Please download and run Process Explorer v11.33
Click on File
then Save As
, create a log.
Start another new Windows 7 topic so they can help you with those results.
Copy and paste it into your next reply.svchost.exe
is an application used by various applications. The problem is usually not with svchost.exe but with the application running the service which is using svchost.exe. At any one time you can have any number of processes running svchost.exe and you need to identify which one it is that is causing the problem. The process PID number is no help as it changes from computer to computer and each time you boot the computer. The constants are the command line and there are around 10 commonly used.
You will see which copy of svchost.exe is over active and if you right click on the process you will see a list of services which use that particular process. An example of a command line is svchost.exe-k netsvc. A number of services use this and one service commonly causing problems in this group is wuaserv which relates to Windows Update. Once you have identified the service you have the to identify the application using the service. In the example I have given it is fairly obvious but others are not so easy to determine.
CreditGerry C J Cornell
Edited by boopme, 12 July 2011 - 08:47 PM.