Posted 12 July 2011 - 06:43 PM
My brother called the "help desk" (me) when his 8 year old Dell Dimension XPS Gen 2 system won't boot.
I work in the IT dept at a community college so I've seen my share of PC problems and usually I can figure them out, but this one has me stumped.
I can't get to the BIOS or the boot menu and the only message that's displayed at startup is, "Previous attempts at booting this system have failed at checkpoint [PNP2]". It goes on to say to contact Dell tech support but since this system is long out of warranty, I'm not about to be on the phone for hours that I can't understand..
One other thing that may be of help. The diagnostic LEDs on the back panel (A,B,C,D) are lit as follows. A&B are green and C&D are amber. Looking at the manual for this model it indicates that there is potentially a problem with an expansion card. This PC has an (OLD) video card and a Soundblaster Audigy audio card installed. I took the audio card out and it made no difference. Since there's no on-board video, I can take the video card out, but I won't be able to tell what's going on with the system.
Anybody have any ideas with this one?