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Personal Shield Pro? Application Cannot Be Executed


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3 replies to this topic

#1 JB needs help

JB needs help

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Posted 12 July 2011 - 06:33 PM

Hi there and thanks in advance for any help you can offer.

My mother for some mistaken reason believes I am capable of being her windows help guy. I am not. She did something that screwed her whole system up, and now I am left to pick up the pieces. Unfortunately, I am a mac guy and barely even know how to use her Windows XP computer, and certainly not fix it.

What's happening:

Upon starting up, instantly a window from "Personal Shield Pro" is starting up notifying me of scans finding infections. I cannot seem to run any other program. "Application cannot be executed. The file mcshield.exe is infected. Please activate your antivirus software." is a little pop up balloon. I cannot start up the MCAfee Virus Scan that was intentionally installed on the computer. I tried to follow some of the instructions I found in another post, but couldn't get that to work.

If you tell me what I can do to provide you with any more info that would be helpful (as obviously that isn't enough information) I will most certainly do so. I appreciate any help you can offer!

Thanks very much,
jb

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#2 Blade

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Posted 12 July 2011 - 06:45 PM

Hello JB Needs help and :welcome: to Bleeping Computer.

Try following the steps in this guide: http://www.bleepingcomputer.com/virus-removal/remove-personal-shield-pro

Let me know how it works, and if you have any issues.

~Blade

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#3 JB needs help

JB needs help
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Posted 13 July 2011 - 03:08 PM

Blade-

Thank you so much!

That seems to have done it.
I'll let you know if there are usage problems in the next day or so, but it seems to be ok now.

Thanks again,
jb

#4 Blade

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Posted 13 July 2011 - 04:59 PM

Glad I could help!

~Blade

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