Posted 12 July 2011 - 06:33 PM
Hi there and thanks in advance for any help you can offer.
My mother for some mistaken reason believes I am capable of being her windows help guy. I am not. She did something that screwed her whole system up, and now I am left to pick up the pieces. Unfortunately, I am a mac guy and barely even know how to use her Windows XP computer, and certainly not fix it.
Upon starting up, instantly a window from "Personal Shield Pro" is starting up notifying me of scans finding infections. I cannot seem to run any other program. "Application cannot be executed. The file mcshield.exe is infected. Please activate your antivirus software." is a little pop up balloon. I cannot start up the MCAfee Virus Scan that was intentionally installed on the computer. I tried to follow some of the instructions I found in another post, but couldn't get that to work.
If you tell me what I can do to provide you with any more info that would be helpful (as obviously that isn't enough information) I will most certainly do so. I appreciate any help you can offer!
Thanks very much,